Join Date: Jun 2008
Location: Toronto, Canada
Drives: 2018 Santa Fe Sport 2.0T Limited. Used to drive a 2009 Santa Fe Limited
Mentioned: 0 Post(s)
Quoted: 41 Post(s)
Advice on rim damage by tire shop
Looking for advice from my fellow forum members...
Before winter last year, I had purchased some used OEM dealer rims for my SFS from a local used rim shop. These rims had some minor blemishes that I was fully aware of, which reflected the price that I paid for them. I had then purchased some new winter tires for those winter rims from a well known tire shop chain, who then installed those rims onto the new winter tires. What should have been a simple tire installation, has turned into a nightmare.
Right off the bat, the shop had begun by removing my summer rim from my summer tire, until they had noticed that they had made a mistake and realized that I had a set of smaller rims that were to be installed on the winter tires that I just bought from them. I had noticed this afterwards as I was looking through the glass and had noticed that they were installing that one summer rim/tire back together...plus the rim/tire was dirty and not shinny like as I had brought it into the shop. I had to make this observation, as the shop owner didn't tell me until I had pointed that out. Fine, mistakes happen. A little bit on this later...
The shop had begun to install the correct winter rims on the winter tires that I bought. Once the job was completed, it was already late in the day and I headed home with my newly installed winter rims/tires and my summer rims/tires packaged up by the shop in the trunk of my SFS. So far so good.
As I pull into my garage, I begin to unload my summer rims/tires into my garage as have done for years. Being the OCD neat freak that I am, I begin to polish my rims/tires when I notice that 3 out of the 4 rims have a significant radial scratch pattern! I immediately take pictures of this (please see attached pics) and email them to the tire shop owner.
The tire shop manager responds back indicating that he will take care of this issue for me and requests that I wait until spring to have this issue resolved when I bring in my winters to exchange for my summers. Again, this is a well know tire shop and I agree with this proposal.
Fast forward to this morning. I load my summer rims/tires into my SFS and head to the shop. The owner was not there but requested that I leave my scratched winter rims/tires there so that he can have a look and resolve. Not a problem.
The tire shop begins to uninstall my winters and installs my summers. The person behind the counter confirms that the shop manager will get back to me on the winter rims/tires that I left behind for his review and resolution. Great! I'm handed my keys and head towards my car. My eyes are quickly locked onto my rim/tire that I had mentioned above...as it was the one where they had uninstalled by accident...it too had the exact same radial scratches as my winter rims did!!! Please see attached pics.
I quickly head back into the shop and speak to one of the front reps and bring him outside to show the damage. At this time he starts to ask me a bunch of questions like why I didn't notice this before and if I had scrapped the rim before...then he states that he can't see how any of the radial scrapes could have been caused by their equipment/machines, as they are touch-less. I felt like I was being interrogated and being accused of a cheat/liar. I respond back to his initial questions and mentioned that it was your shop workers who packaged up my summer rims/tires into my car. I never opened any of the packaged bags. How many of your customers do?! ...And as for your touch-less equipment/machines, I guess you may have had an incompetent worker who doesn't know how to work this equipment.
He tells me to contact the shop owner and that he will take care of this for me. I drive home and again immediately take pictures (please see attached pics) and send them off to the shop manager.
A few hours later I receive a response from the shop manager stating that he is going to get my winter rims repaired and that he will need to review and discuss my current summer rim issue with me this week. He then states that they do all kinds of high-end cars and that their touch-less machines don't cause these issues.
I'm a pretty straight arrow guy... I follow laws/rules and most importantly take responsibility when I'm at fault. But in this case, the bottom line is that I brought in these winter rims knowing that there were some minor blemishes... I brought my new summer rims (as I had recently purchased my SFS) that were in pristine condition without any scuff/scratches or dents... I left that shop afterwards with multiple radial scrapes/scratches on both my winter rims/summer rim that I did not cause! Period.
Apologies for the long winded venting, but I felt the need to be as descriptive as possible.
Based on the above, I was hoping to get some advice/feedback from you all on the following:
- Although they had stated that their machines are touch-less, what could have caused this in their tire shop installation bay?
- What would you do if you were in my shoes?
- What should I demand as a reasonable remediation of these issue?
Thanks for your time.