Roof glass shattering complaints - Hyundai Forums : Hyundai Forum
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post #1 of 8 (permalink) Old 04-10-2019, 09:28 PM Thread Starter
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post #2 of 8 (permalink) Old 04-10-2019, 10:06 PM
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Yep, exploding sunroof and faulty nav are two of the most common complaints for 2015 and 2016 Santa Fe models. That is why I selected the PREMIUM PACKAGE and avoided the ULTIMATE PACKAGE.

2015 Exploding Sunroof Complaints
https://www.nhtsa.gov/vehicle/2015/H...FWD#complaints
October 25, 2017 NHTSA ID NUMBER: 11039771 NHTSA ID Number: 11039771 Incident Date August 27, 2017
July 4, 2017 NHTSA ID NUMBER: 11002980 NHTSA ID Number: 11002980 Incident Date July 4, 2017
May 29, 2017 NHTSA ID NUMBER: 10992080 NHTSA ID Number: 10992080 Incident Date June 25, 2016
November 22, 2016 NHTSA ID NUMBER: 10927438 NHTSA ID Number: 10927438 Incident Date November 4, 2016
October 26, 2015 NHTSA ID NUMBER: 10785995 NHTSA ID Number: 10785995 Incident Date October 22, 2015

2016 Exploding Sunroof Complaints
https://www.nhtsa.gov/vehicle/2016/H...FWD#complaints
February 4, 2018 NHTSA ID NUMBER: 11066898 NHTSA ID Number: 11066898 Incident Date February 4, 2018
December 23, 2017 NHTSA ID NUMBER: 11056221 NHTSA ID Number: 11056221 Incident Date January 23, 2017
December 5, 2016 NHTSA ID NUMBER: 10929964 NHTSA ID Number: 10929964 Incident Date December 4, 2016
April 5, 2016 NHTSA ID NUMBER: 10853568 NHTSA ID Number: 10853568 Incident Date April 1, 2016
December 11, 2015 NHTSA ID NUMBER: 10809600 NHTSA ID Number: 10809600 Incident Date December 9, 2015
October 5, 2015 NHTSA ID NUMBER: 10779741 NHTSA ID Number: 10779741 Incident Date October 2, 2015

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post #3 of 8 (permalink) Old 04-11-2019, 08:18 AM
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Yep, big bad Hyundai. Corporate evil. Folks, this happens across ALL manufacturers and MANY model lines. According to Consumer Reports Hyundai has had 119 reports over the last 22 YEARS. Yes, that is the highest number but......Do the math folks. That is not an earth shattering number. Ford is close behind with 85 cases. Kia checks in at 78 cases. If you add Kia's numbers to Hyundai's that is 9 vehicles per year. Out of how many that are out there with a percentage of failures at what value?

At the high volume non Hyundai Dealer I work for we see one to two a year. Some DO show the signs of some type of impact despite the owner denials. Some do not or are inconclusive. The impact need not be on the glass. It can be on the areas immediately adjacent to the glass. Damage from what? Yes, it can be flying debris such as stones kicked up by tires or light gravel used in place of chemicals to provide traction on snow. The latest case is from Toronta. Bet they get snow there. In one case we found damage in the interior trim around the sunroof...The type of damage that indicated that someone had carried something too long to fit inside so it was stuck up through the sunroof and the sunroof closed on it hard enough to dent the trim.

Not defending Hyundai or any other manufacturer. There may be an issue at play that could include design or installation. But one would think that if that was the case you would have significantly higher numbers, far more than 9 cases a year. These ARE mechanical devices and things CAN go wrong. And many owners do NOT bring their vehicles in at the first sign of trouble, especially if they are out of warranty. The bottom line for me...Please keep in it perspective and do not automatically assume that any of the cases are definitely a defect.

I would add that the government should also be looking at the size and placement of glass roofs whether fixed or movable. The more glass you have the greater the chance of it being broken by some type of impact. Larger glass areas versus steel may also be subjected to more stress as it makes up more of the roof surface. And personally....Given the risk of collisions and possibly even roll overs....I do NOT want a glass roof. Greater risk of injury and / or people or pets being ejected. Never had a sunroof. Never will.

For consumers.....Common sense folks. If you add more glass to your vehicle of choice then there will be a greater chance of it being cracked or broken at some point during your ownership because there IS a lot of flying debris out there. Those stones that impact your windshields do not always just magically fly past your sunroof. Some are heavy enough to drop down and impact the glass despite airflow over the top of the vehicle. Nor are they necessarily the only stone that was kicked up by the vehicle in front of you or blown out of the dump body ahead of you that is carrying dirt or gravel. If you want the joy of having a sunroof or fixed panoramic roof then you should know that you ARE accepting the chance that it may crack or break at a time when you may be responsible for the repair.

I'd love to see laminated glass used because it does make determining a root cause much easier in many cases. Windshields use laminated glass and I could not count the number of times and owner came in asking for a warranty replacement because "it just cracked" and "nothing hit it." Unlike tempered glass which shatters on impact, laminated glass will often tell the tale about what happened as any impacts would be preserved (Yes, you CAN see impact points in the cracks) and if there are no impacts then you can start to look at items like stress, a defective installation, or an impact at the mounting points that may have started the crack. Laminated glass may also cost 2-4 times that of tempered glass depending on the size, shape, etc....
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post #4 of 8 (permalink) Old 04-11-2019, 09:24 AM
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Well I look at it this way - just like the incidents of non collision vehicles fires , Hyundai for the sun roofs shattering complaints is once again at the top of the list. Greysave down played the incident of Hyundai/KIA vehicles fires by referring to such incidents as everyday occurrences in the relatively small populated Erie, PA area , but doing the math statics show Hyundai/KIA at 2x the risk of any other vehicle.

In my thought process being at the top of heap for fires and sunroof shattering is not a place I think that a mfg wants to be - irrespective of how slight the risk factor may be to the owner, being numero uno still puts you in the spotlight.

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post #5 of 8 (permalink) Old 04-11-2019, 10:12 AM
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Personally I do not like the panoramic sunroofs. I see no advantage to them and I feel they are a safety item that many customers are overlooking because they look nice. Went out west two years ago with my buddy and the shade was closed all the time due to the heat being built up in the vehicle. What the **** good is it. Also the reflections created on the dash were brutal. Not sure what would happen in the event of a roll over and I do not want to experience it first hand. Cleaning the glass on the inside is quite a chore as well. What really burns my butt is when you are looking at a new vehicle the first thing the salesman shows you is the panoramic sun roof. Who cares????
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post #6 of 8 (permalink) Old 04-11-2019, 09:06 PM Thread Starter
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Quote:
Originally Posted by thundercraft View Post
Personally I do not like the panoramic sunroofs.

I couldn't agree more with you. I wish it was a declinable item but instead, it's packaged with features that I actually want in a vehicle so I'm stuck with it.
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post #7 of 8 (permalink) Old 04-11-2019, 10:19 PM
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Quote:
Originally Posted by thundercraft View Post
Personally I do not like the panoramic sunroofs.
I also couldn't agree more. I am 6'4" and any car sunroof decreases headroom by 3+ inches. I can sit up straight in my Premium with several inches of clearance remaining.

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post #8 of 8 (permalink) Old 04-12-2019, 07:10 AM
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I did not want the panoramic sunroof due to reading about the shattering and the heat of the sun when the shade is open. But I wanted the options that cam with the package. What I did was have the tint company I use, put the windshield ceramic tint on the whole sunroof.. Cuts the heat down by 70%, and hopefully some protection if it shatters....

Hopefully it never shatters.
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