Terrible Blue Link Performance - Hyundai Forums : Hyundai Forum
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post #1 of 10 (permalink) Unread 06-13-2019, 08:57 AM Thread Starter
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Terrible Blue Link Performance

I've got a machine gray 2019 Santa Fe SEL.

The Blue Link worked fine over the winter. Now it barely works at all. Remote Start doesn't work, door lock/unlock doesn't work, vehicle status doesn't work.

I have made no changes to the car at all over this period.

I've tried in different locations, reinstalling the app, logging in online, etc. No luck.

The only thing that goes through occasionally is the vehicle status on very rare occasions.

I usually get an error message saying "Your request is taking longer than normal to respond".

Any ideas?
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post #2 of 10 (permalink) Unread 06-13-2019, 10:37 AM
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That's what a warranty is for. Why not let the dealer fix it for you?
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post #3 of 10 (permalink) Unread 06-13-2019, 11:48 AM
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Quote:
Originally Posted by cbwilsha View Post
That's what a warranty is for. Why not let the dealer fix it for you?
The dealer can fix software apps on your phone?
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post #4 of 10 (permalink) Unread 06-13-2019, 12:05 PM
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Go to dealer for a flash or system reset. Tell them your symptoms.
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post #5 of 10 (permalink) Unread 06-13-2019, 02:52 PM
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I’ve just purchased my first Hyundai and I am not that impressed with the performance of the Blue Link app either. I doubt anyone at a dealership would be qualified to troubleshoot the app anyway.

2019 SF Ultimate Quartz White
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post #6 of 10 (permalink) Unread 06-14-2019, 06:57 AM
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I've never been impressed by the Blue Link app since 2015 when I purchased my Sonata. The non response and time lag was awful, I contacted Blue Link so many times, I gave up and never subscribed after the free year ended. I was hopeful it had been improved when I purchased my 2019 Santa Fe, but nope, same laggy/non response issues still happening. We had a huge Blue Link issue happen with my Santa Fe in April. My hubby drove it to another part of our farm and I didn't realize he took the Santa Fe. I wanted to start it to warm up, so I remotely locked it and sent the start command. A couple minutes later he called saying the key was locked inside the running Santa Fe. It wouldn't let me unlock/stop remotely, so I had to go with the spare key and unlock it. I called my sales guy and he had never heard of this happening, he said don't bother calling Blue Link, he was going to put in a support request with them.
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post #7 of 10 (permalink) Unread 06-14-2019, 10:34 AM
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JeffMLane
Lag is probably due to the traffic being routed to servers in South Korea. ;-)

The whole idea of remote start w/climate control sort of defeats any so-called benefits to driving in Eco mode. I thought it was a myth to warm up the engine before driving.

Cheers
J
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post #8 of 10 (permalink) Unread 06-14-2019, 10:45 AM
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I had same problem as OP. Call the blue link number. They fixed it for me in 3 minutes
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post #9 of 10 (permalink) Unread 06-14-2019, 11:21 AM
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For a free service it's actually OK. I timed multiple starts and it took about a minute. The actions occur faster than the confirmation as it takes about 15 seconds for the notification to come back. The location feature is kinda cool albeit slow. I don't lock my car in my garage and I get unlocked notices all the time.

As a paid service, it's of questionable value. However, Hyundai does pay for the network to allow bluelink to work, so they have ongoing expenses to give us the service. Then again I think On-Star is a waste of money too.
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post #10 of 10 (permalink) Unread Yesterday, 10:05 PM
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Its free...Rarely works...and I'll install a remote starter once the 3 years are up...

2018 Hyundai Sante Fe Sport AWD Ultimate Trim Mineral Grey, Grey Leather interior. Weathertech bug deflector
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