My Airbag Recall Experience - Hyundai Forums : Hyundai Forum
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post #1 of 64 (permalink) Old 04-13-2019, 09:03 AM Thread Starter
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My Airbag Recall Experience

A little long but didn't want to leave anything out.

Got my Santa Fe last week of August, knew there was a recall for close to 5 months but wanted to wait through the Winter and didn't have much time to take off from work.
Made an appointment 8 days in advance through the Hyundai app (Fuccillo Hyundai Schenectady NY) about an hour away. They emailed, texted and called me to confirm.
I show up and the service manager says, ok I see you're here for an airbag recall. Well we might need to do an inspection first and you might have to come back.
I said, WHAT? Inspection for what?
He said to make sure what airbags it effects since we haven't done many of these.
I said, I know what airbags they are, side curtain and it will take about 10 minutes.
He said my estimated time for that is 18 so it's a little more than 10.
I thought to myself. Whatever.
I asked if they need to lift the car for any reason?
He said why? you don't want us lifting it. (meaning they were going to lift it)
I said NO. (I don't want them doing anything they don't need to do except fix the **** airbags)
He said OK go wait in the waiting room.
About 10 minutes later the service guy pulls my car out of the garage. (yup 10 minutes)
So I caught him outside and asked if everything was done.
He said oh no, we have to get the VIN number and order the parts. It's a pain in the ass.
I was Fu#$ing fuming.
I made a bee line for the service desk.
I told the manager, I waited 5 months to have this done because I didn't have time to take off, and now I need to come back because you need to order the part. I told him you guys already had my VIN from the app and you not only should have had the parts, Hyundai should be supplying you with a box of these felt pieces of tape to have in stock.
He got a little defensive and I told him this was bull$hit.
He said he would order the parts and call when they were in.
I said yeah? Well I don't know when I can get back here or if I will even have it done here and walked out.
Needless to say, I'll make an appointment with another dealer and confirm they have the stupid pieces of tape before I waste another 4 hours of vacation time.

Last edited by wojphoto; 04-13-2019 at 09:07 AM. Reason: spelling
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post #2 of 64 (permalink) Old 04-13-2019, 09:54 AM
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Sounds like a dealer that would not be dealing with me or you anymore.

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post #3 of 64 (permalink) Old 04-13-2019, 10:20 AM
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@grcauto


FYI -- Hyundai Motor has a few recall that screw us at dealer level because we have to have ticket written and use VIN to order part..

1 - that silly felt pad for the curtain bag thing.. place a rough 1" square of material over top of a 10mm hex bolt head so violently inflating cloth bag may not chaff on bolt head... what about all the other twisting steel debris as cabin being mangled on a square side impact...

2 - Ioniq Hybrid relay recall,, we is suppossed to remove rear seat and other misc crap to get a Power Relay Module, remove it, remove relays and inspect module for melt,, then order relays ,, and if needed, the block,,,, BTW,, customer is waiting in lounge........... I dont even goof with them,, the oil change kids pull them back to me,, I toss it back at advisor and ask if relay kit been order previously for today visit,,, otherwise we order and they come back

3 - Genesis / Equus stop light switch,,, another PIA,, supposed to take lower left dash down to visual switch for maker ID,, then VIN order part kit.. OH YEA,, customer also waiting in lounge

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post #4 of 64 (permalink) Old 04-13-2019, 10:37 AM
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Quote:
Originally Posted by wojphoto View Post
A little long but didn't want to leave anything out.

Got my Santa Fe last week of August, knew there was a recall for close to 5 months but wanted to wait through the Winter and didn't have much time to take off from work.
Made an appointment 8 days in advance through the Hyundai app (Fuccillo Hyundai Schenectady NY) about an hour away. They emailed, texted and called me to confirm.
I show up and the service manager says, ok I see you're here for an airbag recall. Well we might need to do an inspection first and you might have to come back.
I said, WHAT? Inspection for what?
He said to make sure what airbags it effects since we haven't done many of these.
I said, I know what airbags they are, side curtain and it will take about 10 minutes.
He said my estimated time for that is 18 so it's a little more than 10.
I thought to myself. Whatever.
I asked if they need to lift the car for any reason?
He said why? you don't want us lifting it. (meaning they were going to lift it)
I said NO. (I don't want them doing anything they don't need to do except fix the **** airbags)
He said OK go wait in the waiting room.
About 10 minutes later the service guy pulls my car out of the garage. (yup 10 minutes)
So I caught him outside and asked if everything was done.
He said oh no, we have to get the VIN number and order the parts. It's a pain in the ass.
I was Fu#$ing fuming.
I made a bee line for the service desk.
I told the manager, I waited 5 months to have this done because I didn't have time to take off, and now I need to come back because you need to order the part. I told him you guys already had my VIN from the app and you not only should have had the parts, Hyundai should be supplying you with a box of these felt pieces of tape to have in stock.
He got a little defensive and I told him this was bull$hit.
He said he would order the parts and call when they were in.
I said yeah? Well I don't know when I can get back here or if I will even have it done here and walked out.
Needless to say, I'll make an appointment with another dealer and confirm they have the stupid pieces of tape before I waste another 4 hours of vacation time.


I 2nd what SBR says. Dealerships have nothing to do with how Hyundai wants the recall parts ordered/installed. Unfortunately, these silly little stickers need to be ordered when the vehicle arrives. So, if you go to another dealer, youíll get the same thing.


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post #5 of 64 (permalink) Old 04-13-2019, 11:27 AM
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My dealer did the recall in about 40 minutes. NO MUSS, NO FUSS, NO BOTHER. When you make a recall appointment like this one the dealer knows exactly why you are coming in. It’s shameful not to have the parts ready and waiting. Hyundai sent each of us a letter. It’s not Hyundai’s fault. It’s the dealer who fumbled this repair.

Last edited by PMCErnie; 04-13-2019 at 11:30 AM.
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post #6 of 64 (permalink) Old 04-13-2019, 02:23 PM
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Quote:
Originally Posted by PMCErnie View Post
My dealer did the recall in about 40 minutes. NO MUSS, NO FUSS, NO BOTHER. When you make a recall appointment like this one the dealer knows exactly why you are coming in. Itís shameful not to have the parts ready and waiting. Hyundai sent each of us a letter. Itís not Hyundaiís fault. Itís the dealer who fumbled this repair.


Again, itís not the dealers fault. When this recall first came out, parts had to be ordered when vehicles arrived. Then had to come back for a 2nd visit to have them installed. It was totally ridiculous!! And itís not the only recall that has dealers do that! Now, at least they stock those silly little stickers for the SF. Hyundai has dealers do some very odd, counterproductive things.


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post #7 of 64 (permalink) Old 04-13-2019, 03:15 PM
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Originally Posted by Carmine View Post
Again, it’s not the dealers fault. When this recall first came out, parts had to be ordered when vehicles arrived. Then had to come back for a 2nd visit to have them installed. It was totally ridiculous!! And it’s not the only recall that has dealers do that! Now, at least they stock those silly little stickers for the SF. Hyundai has dealers do some very odd, counterproductive things.


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Numerous owners here, including myself, have had this “recall” done in one stop service. As a matter of fact, the OP’s experience is the first complaint that we’ve heard that somebody had to return a second time. Conclusion: Some dealers are smarter than others.

Last edited by PMCErnie; 04-13-2019 at 03:26 PM.
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post #8 of 64 (permalink) Old 04-13-2019, 04:32 PM
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Quote:
Originally Posted by sbr711 View Post
@grcauto


FYI -- Hyundai Motor has a few recall that screw us at dealer level because we have to have ticket written and use VIN to order part..

1 - that silly felt pad for the curtain bag thing.. place a rough 1" square of material over top of a 10mm hex bolt head so violently inflating cloth bag may not chaff on bolt head... what about all the other twisting steel debris as cabin being mangled on a square side impact...

2 - Ioniq Hybrid relay recall,, we is suppossed to remove rear seat and other misc crap to get a Power Relay Module, remove it, remove relays and inspect module for melt,, then order relays ,, and if needed, the block,,,, BTW,, customer is waiting in lounge........... I dont even goof with them,, the oil change kids pull them back to me,, I toss it back at advisor and ask if relay kit been order previously for today visit,,, otherwise we order and they come back

3 - Genesis / Equus stop light switch,,, another PIA,, supposed to take lower left dash down to visual switch for maker ID,, then VIN order part kit.. OH YEA,, customer also waiting in lounge
Believe me.....I know how you flat rate guys get screwed by the time frames they give. I would want to play ostrich and bury my head in something if they were looking for a tech to do this or other SCREW jobs.

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post #9 of 64 (permalink) Old 04-13-2019, 04:45 PM
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Quote:
Originally Posted by PMCErnie View Post
My dealer did the recall in about 40 minutes. NO MUSS, NO FUSS, NO BOTHER. When you make a recall appointment like this one the dealer knows exactly why you are coming in. It’s shameful not to have the parts ready and waiting. Hyundai sent each of us a letter. It’s not Hyundai’s fault. It’s the dealer who fumbled this repair.
But we can order 50+ of the 174 SRS sub wire for the YF Sonata,, we have a big box full of those, qty's of brake light switch, the pedal for switch, under body wax and rattle can black sray, dipsticks for engine tests

Need PA approval for knock wire sub harness if needed for replace on this 953,, and it currently backorder till June I heard ??


I have sent 2 or 3 of the curtain bag cloth thing out with order by VIN in last couple week here.. those silly sticker for shoulder belt latch at floor mounting,, they sent us 2 roll of 1000 sticker,, we already use them up,, we try to order 1 roll by their part number,,,,,, guess what we got..... we dont have stickers for that recall currently.

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Last edited by sbr711; 04-13-2019 at 04:51 PM.
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post #10 of 64 (permalink) Old 04-14-2019, 09:08 AM Thread Starter
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Quote:
Originally Posted by Carmine View Post
Again, itís not the dealers fault. When this recall first came out, parts had to be ordered when vehicles arrived. Then had to come back for a 2nd visit to have them installed. It was totally ridiculous!! And itís not the only recall that has dealers do that! Now, at least they stock those silly little stickers for the SF. Hyundai has dealers do some very odd, counterproductive things.


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I agree with Ernie. And my opinion is, it is the dealers fault. Hyundai is also to blame.

The preferred dealer on my Hyundai app knows what my VIN is, it knows how many miles are on the car, it knows the service that was performed, unless it was by me I believe. I don't know if they have access to my personal service log entries.

Regardless, they will contact me and they have (because i had a different preferred dealer set up) and they called me to tell me I had my 7,500 mile service coming up AND they were going to fix the recall.
The problem is, that dealer is over 90 minutes away so I changed my preferred dealer to this one and they will never see me again.

I have one other dealer that is closer and if they can't have the part ready to install when I get there. The recall will NOT get done, until I need to have another service performed on my vehicle. I don't know about everyone else, but I can't be taking 4 hours off from work again only to return a second time.
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