Dangerous, Horrible DCT
I am hoping that someone in the community can help me.
I purchased a 2016 Hyundai Tuscon Sport 1.6 AWD about 2 months ago. It has given me endless problems with the DCT. First, it would rev a little too high in low gears, as if the clutch was slipping. I chalked this up to crappy software in the transmission control. Then, an alarm would sound now and then, and the ominous "Transmission temp. too high! Pull over safely." message would appear on the instrument panel. I took it in for service, and they were "unable to replicate the issue". After I got my vehicle back (after about 4 days in the shop), I was able to replicate this behavior in less than 10 minutes. Any amount of normal stop-and-go will cause this. (No, I am not "creeping", or holding on a hill with the accelerator, or driving with the other foot on the brake, or any of the other questions that have been posed to me).
Now, they instructed me that this was "normal", and photocopied some pages from the manual about "creeping" on hills, etc., but that is not what I was doing. I was just driving normally.
Fast forward to last Friday, and a NEAR DEATH EXPERIENCE:
The vehicle was parked for 2 hours (nice and cool - no hot transmission). I started it and drove 1/4 of a mile to a convenience store. I turned the vehicle off and went inside the store. I was in there for 10 minutes. When I came back out, I started the car, in Park, made a 3 minute phone call, then attempted to drive out of the parking lot. As soon as I pulled into traffic, I pressed the accelerator, and the vehicle WOULD NOT MOVE! The RPMs were going up into the 6,000 range, and it would not send ANY power to the wheels. NONE. ZERO. NADA. It behaved as if it had the clutch 99% depressed, almost as if it was in neutral. I had to put my hazard lights on as full-speed traffic was bearing down upon me. Suddenly, this had gone from nuisance to life-threatening. I tried to switch it into manual mode, but it ignored my choice. I then moved it into Park, and back to Drive, to no avail. Still, it would not transmit power to the wheels. After about 60 seconds of being hung out to dry, with traffic going around me, and being fearful of someone rear-ending me at full speed, it decided to apply a VERY SMALL amount of power (like maybe 10%), at very high RPMs (5-6K). Even with gentle acceleration, it very sluggishly moved along, first at 10 MPH, then 15 MPH, etc., slipping the clutch the entire way. After about 1/2 mile of this, the transmission temperature alert came on again, and I was forced to pull over.
This time, it has been in the shop for 6 days, and they "emailed Hyundai engineering". I just received the lame response - "These transmissions are not like ordinary transmissions." They are not doing anything to help me.
SERIOUSLY? It just refuses to send torque to the wheels for 60 seconds in high-speed traffic? RANDOMLY?
This is going to get me killed.
I hate this vehicle. I have owned about 20 different vehicles: manuals, automatics, sedans, SUVs, pickups, vans, what have you, and NONE of them have ever done anything like this. I recently owned 4 Toyotas in a row (Avalon, Corolla, Camry, and Highlander), to the tune of around 300,000 miles, and NONE OF THEM WERE EVER IN THE SHOP FOR A SINGLE DAY for a mechanical problem. This thing is 2 months old and has already been in the shop for 10 days. I really regret this purchase.
Has this happened to any of you? I didn't spend $30,000 USD just to have my vehicle do dangerous, stupid things like this, or to ride around in a loaner sedan from the dealership while I make my payments.
I feel like I cannot possibly be the only person experiencing this. This is downright dangerous and unacceptable.
Any help is appreciated.