Bluetooth Echo Problems...solved! - Page 3 - Hyundai Forums : Hyundai Forum
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#21 Old 02-22-2011, 12:25 PM
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QUOTE (markw @ Feb 22 2011, 09:42 AM)
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I had the same issue with the radio replacement. The first one they replaced was exactly the same firmware that didn't work. So they found one on the lot with 3.13 and swapped it out without a problem. I'm still can't believe they don't have an update disk or something for this.
I sent off an email to my dealer asking for my radio to be upgraded, as I bought this car brand new I expected the newest equipment to be inside of it. hopefully they will find a way to update it or replace the radio.
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#22 Old 02-22-2011, 12:29 PM
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glad to see people found a way to resolve there issue, as for me i do not have an echo problem and my car is a may/2010 car, I actually do not use the voice activated dialing at all, i usually scroll through the phone, i find it quicker and less irritating.

2011 Sonata Limited Silver/Black leather with Nav.
To many mods to list...
(I don't know what I am talking about, so listen to the other guy.... he knows better)
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#23 Old 03-02-2011, 11:12 PM
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jonstrong
After months of being bounced back and forth from the dealership to the NJ Regional office with Consumer Affairs, I finally got a call today from the dealer's Service Manager telling me that they acknowledge the problem, and have ordered a new head unit for my Dimension audio system, with the new BT software in it. It's backordered a few days, but I can expect to have the new unit installed most likely within about a week.

Seems that they're aware of the issue...but reluctant to deal with it unless you push. Not sure why, except that it must be an expensive fix, considering that they must replace the head unit. Amazing you can't field upgrade the software on this unit.

With any luck, this will be resolved for me within the week...

- Jon
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#24 Old 03-04-2011, 03:52 PM
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This is absolutely correct. I had the echo problem with Iphone 4 and the 2011 Sonata as well. I had found a post on the hyundai forum that explained you need 3.13 and I told my hyundai dealership service center I had the same problem and that I would need a new radio. I read them the post. They said they would need to me to drive to the dealership (30 minutes from my house) and they would analyze it themselves. So I do that and the bluetooth turns out to be version 3.12.2. So they say they will order a new radio. It comes in a week and a half later and I drive there again, wait in the waiting room for an hour. then they tell me they ordered the wrong model radio. So I drive home, angry. A week later they say they have the new part. I drove there today, they took out my old radio and installed the new one. Same **** echo problem. They insisted it was a brand new radio and that i would need to update my phone software. I told them i had already done that. I then asked to try out another Sonata they had on the lot. Sure enough no echo. The bluetooth on that car was 3.13. They swapped in the radio from that car and now I have a working radio. I hope whoever buys that car doesn't have an Iphone 4. I wish these service people would check out the Hyundai forums and listen to their customers who do!

QUOTE (markw @ Jan 19 2011, 01:49 PM)
Quote:
I just purchased a new 2011 Hyundai Sonata GLS that has Bluetooth built in. I had no problem pairing my iPhone 4 with it. The problem I had is that when I called someone, they complained about hearing an echo of their own voice. I tested it myself and confirmed it. I discovered if I reduced the Bluetooth volume on my iPhone down to the lowest setting that it significantly helped. However, there was still a shorter echo that the caller could still hear. I did not hear any echo on my side, only the caller was hearing an echo of themselves.

After a lot of troubleshooting with the dealer, we discovered the problem. The version of the Bluetooth installed in my vehicle was 3.12. There was a new version, 3.13, that came on Sonata manufactured after late October 2011 that work fine. Unfortunately there wasn't an update disk for the car so they actually had to swap the radio out. The new radio with the software update works without any echo whatsoever.

I thought this might be helpful to some people since I couldn't find any information online about it.
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#25 Old 03-04-2011, 03:56 PM
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QUOTE (jwsonata @ Mar 4 2011, 03:52 PM)
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This absolutely correct. I had the echo problem with Iphone 4 and 2011 Sonata as well. I had found a post on the hyundai forum that explained you need 3.13 and told my hyundai dealership service center I had the same problem and that I would need a new radio. I read them the post They said they would need to me to drive to the dealership (30 minutes from my house) and they would analyze it themselves. So I do that and the bluetooth turns out to be version 3.12.2. So they say they will order a new radio. It comes in a week and a half later and drive there again, wait in the waiting room for an hour. then they tell me they ordered the wrong model radio. So I drive home, angry. A week later they say they have the new part. I drove there today, they took out my old radio and installed the new one. Same **** echo problem. They insisted it was a brand new radio and that i would need to update my phone software. I told them i had already done that. I then asked to try out a Sonata they had on the lot. Sure enough no echo. The bluetooth on there was 3.13. They swapped in the new part and now i have a working radio. I wish these service people would check out the Hyundai forums!
Glad to hear your issue was resolved. Service Manager at my local dealership has been very responsive in the last week or so -- several contacts, and I was just notified that both a new radio with 3.13 and a new microphone were received at the dealership, and when I can get down there they'll swap them into the car. Hopefully this will address my blackberry incompatibility issues! I'll post back after this has been done.

- Jon
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#26 Old 03-04-2011, 05:13 PM
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my dealership is telling me because there is no official word from hyundai, or update issued for the radio there is nothing they can do at the moment. Suggestions?
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#27 Old 03-04-2011, 05:32 PM
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Hey, at least you guys don't have to transfer contacts from your phone each time you turn on the car. The stock manual GLS (i.e. with no options whatsoever) can't remember what was on the phone after you turn your car off.
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#28 Old 03-04-2011, 05:43 PM
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jonstrong
QUOTE (pagusas @ Mar 4 2011, 05:13 PM)
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my dealership is telling me because there is no official word from hyundai, or update issued for the radio there is nothing they can do at the moment. Suggestions?
Yes...I can at least share the way I did it. Essentially it's a combination of being reasonably pleasant, refusing to take "no" for an answer when you're clearly right, escalating your complaint every time you don't get satisfaction, and throwing in additional bits as you go along to make it clear you understand your legal rights and are not going to just go away because they ignore you.

First thing I did was email the salesman -- that got me nowhere, not even a reply of acknowledgment. For all I know he never reads his Hyundai email.

Three days later I emailed the General Manager and the two Owners of the local dealership. (they had all emailed me a big Thank You after I bought the car, and told me to reach out any time I had a question or concern - or wanted to buy another Hyundai, so I had their email addresses). If you don't already have their email, I suspect it's not too hard to get from the dealership. I prefer email to calls, because it leaves a paper trail with date / time stamps. Helps down the road... They told me to come right in to Service and they'd fix me up. Unfortunately, it was at my Service visit that I learned that, although they knew things weren't working right, there were no immediate fixes available.

I steamed over that for a couple of days, and then wrote to Hyundai Consumer Affairs. Very easy to locate. Go to the Hyundai USA website contact us page:
http://www.hyundaiusa.com/contact-us.aspx

I did NOT use the form to fill out a complaint, as I wouldn't have had a good audit trail. Instead, I opted to use the email address that's on the same page: consumeraffairs@hmausa.com

When I sent the detailed story, I got a reply back in about 6 hours -- not automated, as they had apparently looked me up, found the dealership associated with my name, etc. They assigned me a case number and assured me the local Regional Office would work with the dealership to rectify the problem. Well...I played telephone tag for a month with "Ron" out of the NJ Consumer Affairs office, and was rather disappointed when we finally connected, as he spent the entire time dismissing my complaint and telling me that the problem wasn't Hyundai, it was either T-Mobile (my carrier) or RIM (the manufacturer of my Blackberry). I explained how, based on my 30 years IT industry experience, I had determined very clearly that it was NOT my phone, but in fact the car's bluetooth implementation -- but he refused to budge and told me to get a new phone and to avoid blackberry's.

I wrote a big angry letter once again to the owners and the general manager of my local dealership, and went so far as to point out that the website clearly showed my phone being 100% compatible with the Bluetooth in the car -- and i included a screen shot so they'd know I had one handy for future use if needed... I used the kind of terms that might make their attorneys smile, such as "I made the $24,000 purchase of the Sonata based largely on Hyundai's representation of the compatibility of the car and my blackberry (among other high end phones)", and that I was distressed that Hyundai didn't seem to feel it necessary to honor this representation. I also noted that this was a concern, because the products were sufficiently compelling so that, aside from this problem, I'd be considering purchasing a new one to replace my wife's aging Altima in a couple of years, perhaps my son and daughter would be looking at these in a few years, and that I'd be considering moving to a Genesis or Equus in 3 or 4 years --- if I felt I could trust the manufacturer...

In the end, I have no idea what got things in motion again, but 2 days later, I got another call from Consumer Affairs -- this time from someone else. I missed the live call, got a message, but this time the tone was far more conciliatory and the message was that he wanted to talk to me about resolving the problem I was experiencing. The same day the dealership called, and things have been moving very quickly ever since.

I suspect the needed formula is a combination of persistence, refusing to take "no" for an answer, knowing your rights, and consistently escalating past the last person who said No to you.

- Jon
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#29 Old 03-04-2011, 05:49 PM
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QUOTE (stargate125645 @ Mar 4 2011, 05:32 PM)
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Hey, at least you guys don't have to transfer contacts from your phone each time you turn on the car. The stock manual GLS (i.e. with no options whatsoever) can't remember what was on the phone after you turn your car off.
The standard routine is for the phone to download the latest copy of the address book every time it connects to the car. If you're connected well, even 500+ contacts should only take a few seconds, maybe up to 20 or 30 worst case (unless there's a problem). Quite possible what you're seeing is a result of settings in your phone associated with the bluetooth pairing settings for that connection. Have you looked at the stored bluetooth entry in the phone for the car, and checked to see if you have an options that might be pertinent? Also check your general bluetooth options -- you can generally turn on/off automatic transfer of phonebook on connection.

Last thought: if you scour the forums, you'll find people with Android devices may have to respond correctly to a small pop up that appears only for a couple of seconds the first time you connect the phone to the car -- and if you miss that, the only way to get the connection right is to delete it, and start the process over - filling in the right option. I wouldn't give you -- you should be able to get this to work -- or else pursue Hyundai to get you the proper firmware version in your audio head unit (where Bluetooth resides).

- Jon
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#30 Old 03-04-2011, 06:09 PM
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QUOTE (Jon Strong @ Mar 4 2011, 04:49 PM)
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The standard routine is for the phone to download the latest copy of the address book every time it connects to the car. If you're connected well, even 500+ contacts should only take a few seconds, maybe up to 20 or 30 worst case (unless there's a problem). Quite possible what you're seeing is a result of settings in your phone associated with the bluetooth pairing settings for that connection. Have you looked at the stored bluetooth entry in the phone for the car, and checked to see if you have an options that might be pertinent? Also check your general bluetooth options -- you can generally turn on/off automatic transfer of phonebook on connection.

Last thought: if you scour the forums, you'll find people with Android devices may have to respond correctly to a small pop up that appears only for a couple of seconds the first time you connect the phone to the car -- and if you miss that, the only way to get the connection right is to delete it, and start the process over - filling in the right option. I wouldn't give you -- you should be able to get this to work -- or else pursue Hyundai to get you the proper firmware version in your audio head unit (where Bluetooth resides).

- Jon
I can store voice contacts independently, but there is no phonebook to search through like the owner's manual suggests because I don't have the dedicated hard drive. If the head unit were simply checking the phone for added contacts then I would be able to use the Bluetooth functionality to call a previously-stored contact from my phone while the list updates. The head unit quite clearly does not remember any contacts I have not stored in the unit itself. Many of the menu options listed in the owner's manual don't even exist, as my car does not have the dedicated hard drive. There is a difference between the head units when you move to the next trim up.
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