Join Date: Feb 2010
Location: Chippewa Twp. Pa.
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I always believe "Service after the sale, is as important as the sale itself" I'm in the top 1% for customer satisfaction and I won a bronze award the other day for top sales in the country.
My CSI score as well as everyone of the salesman here hold over a 990+ CSI (customer satisfaction score). We have owned Hyundai as part of the family dealerships since 2002 when a dealer down the street dumped the franchise.
We are a five franchise family ( Chevy, Cadillac, Hyundai, Mitsubishi, Suzuki) We also have four used car stores and a sports and cycle super center.
We are the ONLY Cadillac dealer in NH and we have one of the nicest showrooms in the country.
I would love to give this forum the same service I provide my customers so if there comes a day you want to buy a car from any of my five franchises or need parts please don't hesitate to call or email me.
i couldn't agree with you more on the topic of "service after the sale." I recently bought a 2011 Hyundai Sonata Limited on March 31st. The dealer did not have the car on site so they worked a trade with a dealership in Minnesota. Since then I have been told by the Iowa dealership that the vehicle will arrive in 2 DAYS - and every two days come and go, and they tell me they aren't sure on when it will arrive. Come this Wednesday it will be two weeks since I bought the vehicle and still have no clue on when I will get it. I've asked the dealership about how they track the vehicles and they basically told me they only have an estimated delivery date and cannot track trucks. Is this true? I have my vehicle VIN number and that's but it. I was talking with another poster whom had a similar story and they contacted Hyundai corporate and was called by them with tracking info such as the time it was in production, the time it was/is on the train, and when it will arrive at the dealership.
Can you please let me know if you can shed any light on the process or where I could do to help me get a firm delivery date? I have sent corporate Hyundai an email and hoping they too call me back with details. Needless to say I truly feel like I'm being yanked around by the dealership and that they truly don't care about their customer after they make the sell.
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