Dealers-good And Bad - Hyundai Forums : Hyundai Forum
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#1 Old 04-10-2010, 11:45 PM
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BiXLL
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First time Hyundai buyer after a long time Nissan enthusiast. Went to Bowser Hyundai, Chippewa Pa. and so far am very pleased. The sales rep I have been dealing with Ed Casciato, has gone to the wall for me several times. Was a very pleasant no hassle buying experience.

On day of taking delivery, it was noted that the carpeted floor mats were missing. They were ordered, but after a week of them not coming in, Ed and the sales manager took a set from another car on the lot and put in mine to keep me happy. I will post of service department experiences as they happen.

2011 Hyundai Sonata SE
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#2 Old 04-11-2010, 10:55 AM
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I always believe "Service after the sale, is as important as the sale itself" I'm in the top 1% for customer satisfaction and I won a bronze award the other day for top sales in the country.

My CSI score as well as everyone of the salesman here hold over a 990+ CSI (customer satisfaction score). We have owned Hyundai as part of the family dealerships since 2002 when a dealer down the street dumped the franchise.

We are a five franchise family ( Chevy, Cadillac, Hyundai, Mitsubishi, Suzuki) We also have four used car stores and a sports and cycle super center.

We are the ONLY Cadillac dealer in NH and we have one of the nicest showrooms in the country.

I would love to give this forum the same service I provide my customers so if there comes a day you want to buy a car from any of my five franchises or need parts please don't hesitate to call or email me.


Ron Rondeau
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Hyundai Sales Manager
Nashua Hyundai Mitsubishi Suzuki
Visit Our FaceBook Page and become a fan.....search: Nashua Hyundai
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#3 Old 04-11-2010, 05:14 PM
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BiXLL
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Guys, Please don't chit chat on this thread, it is supposed to be a information thread about dealers. Only post here if you have specific info, good or bad about a dealer!

2011 Hyundai Sonata SE
Pearl White
Born: 3/1/10
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#4 Old 04-11-2010, 07:48 PM
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midas69
I think I've told this story before, but this is a good place for it. It's a little long I'm afraid.

I bought my first new car back in 1972 but didn't buy another new one until 1989 when I bought the a Sonata in it's first year in the U.S. I don't remember much about the sales experience honestly. I probably paid too much and got taken advantage of. But I didn't know any better at the time. I only had 1 service experience and it was really great. I had a dead battery, my fault. Tried to jump start the car and must have done something wrong. I blew a bunch of fuses and almost every light bulb in the car. Of course, since all the fuses were blown I didn't know about the bulbs. Not only did they fix it all without charge, they did it while I waited without me even making an appointment.

I was really happy with the car, very pleased with the service and 3 years later decided to trade up to a newer model since they now offered a 6 cyl (sound familiar?). Well I had the worst buying experience I've had other than the few times I got into shouting matches with idiot salesmen. When I showed up at the dealership they only had 1 salesperson on the floor. So when I asked for a test drive I was told I'd have to take one on my own. OK, not a big deal. So the sales buy goes and looks for a car. Sat there about 15 minutes all alone waiting in the showroom. Finally he pulls a car up to the side door. This thing looked like it came off the truck 5 minutes before. Not only did it still have plastic on the seats, it had plastic bags of misc. parts sitting on the passenger seat. But I went and took it for a little test drive anyway because I wanted to see how the 6 performed. Drove about 2 miles and turned around to go back to the dealer. About half a mile from getting back the car ran out of gas. Walked back to the dealer, told him where the car was, handed him the keys and left.

Fast forward to 2010 and I end up buying my new Sonata from the same dealer. It wasn't by design, but they were one of the few that responded to requests for quotes and they came in with the best price. Well actually, some might consider it slightly shady because they came through with an unbelievable price. The reason they were able to do that was because they didn't include the destination charges in the quote. But even with that, it was still about $500 better than any other quote.

Other than that, the rest of the sales experience was really pretty good. The Internet sales person (Tammy) did her job and tried to push all the add-ons like paint protection, extended warranties and whatever else. But she was respectful enough to not push when I said no. The finance guy was a little pushier trying to sell me wheel and tire protection, but honestly, I think it's because he really believed in the policy. I ended up buying it for about 60% of the original asking price. He also made himself a little bit of extra money by getting me a better rate through a local bank than Hyundai financing.

Back in 1989 when I bought my first Hyundai, the choice of dealers was scant. This dealer is about 15 miles from where I live and back then it was the closest around. Now I have 20 dealers within 25 miles of where I live. There's at least 3 or 4 closer than this dealer. But I still remember that one service experience. I only have to deal with the sales people once when I buy a car. But I might have to deal with the service people many times over the time of ownership.

I'm taking mine in Wednesday for the first service. Getting my 1K oil change and I'll ask them to look at a rattle near the glove box. It will be interesting to see how the service matches up with my previous experience. I really never expect much when trying to get rattles fixed, so it will be interesting.

Just reread this long rambling text and realize I haven't actually mentioned the dealer. Sorry, it's Loren Hyundai in Gleveiw Illinois.

Oh, almost forget to the best part of the whole sales experience. After I'd agreed to the purchase and while I was waiting for them to run my credit, the owner of the dealership came out to 'congratulate' me on my purchase. You know, add that little extra schmooze. So he comes in, introduces himself, and thanks me for my business. Then he says, "Wow, that really is a sharp looking car in black." I said, "Yea, probably is, but I'm buying a white one." He looked really angry that someone fed him the wrong information.

Into every man's life a time comes when he must get up and make something of himself. And when that time comes, I'm going to be well rested.
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#5 Old 04-12-2010, 09:14 AM
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shabadoo25
Received wonderful service through the Internet Department of Ed Voyles Hyundai in Smyrna, Georgia. Lanny is the sales guy.

I made my deal on my black/black LTD w/nav on Super Bowl Sunday. Didn't take possession of the car until 5 weeks later. Lanny was very cool with me stalking his dealership, kicking the tires of the other models and generally hanging out there way too much during the wait.

Despite making the deal with next to no inventory to speak of, I still got $2k of MSRP + $500 owner loyalty. They are a high volume dealer so they can push buttons the little guys can't (or so I was told).
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#6 Old 04-12-2010, 09:24 AM
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mykdoyle
QUOTE (HyundaiDealer @ Apr 11 2010, 09:55 AM)
Quote:
I always believe "Service after the sale, is as important as the sale itself" I'm in the top 1% for customer satisfaction and I won a bronze award the other day for top sales in the country.

My CSI score as well as everyone of the salesman here hold over a 990+ CSI (customer satisfaction score). We have owned Hyundai as part of the family dealerships since 2002 when a dealer down the street dumped the franchise.

We are a five franchise family ( Chevy, Cadillac, Hyundai, Mitsubishi, Suzuki) We also have four used car stores and a sports and cycle super center.

We are the ONLY Cadillac dealer in NH and we have one of the nicest showrooms in the country.

I would love to give this forum the same service I provide my customers so if there comes a day you want to buy a car from any of my five franchises or need parts please don't hesitate to call or email me.
i couldn't agree with you more on the topic of "service after the sale." I recently bought a 2011 Hyundai Sonata Limited on March 31st. The dealer did not have the car on site so they worked a trade with a dealership in Minnesota. Since then I have been told by the Iowa dealership that the vehicle will arrive in 2 DAYS - and every two days come and go, and they tell me they aren't sure on when it will arrive. Come this Wednesday it will be two weeks since I bought the vehicle and still have no clue on when I will get it. I've asked the dealership about how they track the vehicles and they basically told me they only have an estimated delivery date and cannot track trucks. Is this true? I have my vehicle VIN number and that's but it. I was talking with another poster whom had a similar story and they contacted Hyundai corporate and was called by them with tracking info such as the time it was in production, the time it was/is on the train, and when it will arrive at the dealership.

Can you please let me know if you can shed any light on the process or where I could do to help me get a firm delivery date? I have sent corporate Hyundai an email and hoping they too call me back with details. Needless to say I truly feel like I'm being yanked around by the dealership and that they truly don't care about their customer after they make the sell.

Thanks,

Mike
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#7 Old 04-12-2010, 09:44 AM
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jfulcher
QUOTE (mykdoyle @ Apr 12 2010, 09:24 AM)
Quote:
i couldn't agree with you more on the topic of "service after the sale." I recently bought a 2011 Hyundai Sonata Limited on March 31st. The dealer did not have the car on site so they worked a trade with a dealership in Minnesota. Since then I have been told by the Iowa dealership that the vehicle will arrive in 2 DAYS - and every two days come and go, and they tell me they aren't sure on when it will arrive. Come this Wednesday it will be two weeks since I bought the vehicle and still have no clue on when I will get it. I've asked the dealership about how they track the vehicles and they basically told me they only have an estimated delivery date and cannot track trucks. Is this true? I have my vehicle VIN number and that's but it. I was talking with another poster whom had a similar story and they contacted Hyundai corporate and was called by them with tracking info such as the time it was in production, the time it was/is on the train, and when it will arrive at the dealership.

Can you please let me know if you can shed any light on the process or where I could do to help me get a firm delivery date? I have sent corporate Hyundai an email and hoping they too call me back with details. Needless to say I truly feel like I'm being yanked around by the dealership and that they truly don't care about their customer after they make the sell.

Thanks,

Mike
Mental note for the future. Don't pay for a car before it's right there in your hands ready to go. Put a small deposit down sure. My dealer wanted me to do the paperwork before the car arrive, I said no and that was that. I didn't even have to put a deposit down. If they want your future sale they will work with you. If it was a car that wouldn't sell I'm sure it'd be a different ball game.
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#8 Old 04-12-2010, 11:48 AM
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Regarding Dealer Locates I will start a new forum topic....look for it soon.

Ron Rondeau
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Nashua Hyundai Mitsubishi Suzuki
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#9 Old 04-12-2010, 05:32 PM
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mickeyjay
if you are in n.e. ohio, crestmont hyundai treated me very well. mark m., the internet manager, was my contact, as i did all my shopping online. he came in under the price i was asking for, the first time! the sale went quick and smooth, no hiccups, unexpected charges, or the attempt to get me to buy one of their stupid add ons. car was delivered in great shape.

mickey
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#10 Old 04-12-2010, 11:57 PM
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Souks
Throw out my kuddos for Crowfoot Hyundai in Calgary. They are a new Hyundai dealer, but great bunch of guys. The service department is fantastic and so when it came time to buy the Sonata, Crowfoot was the only place I visited. Sure I might get a better deal elsewhere but I would rather give my business to a dealer that has treated me great on the service side. My old car is a Dodge but after getting yanked around by Dodge dealers I've been getting service done at Hyundai and has been very happy. I wasn't looking forward to having to deal with salesmen when it came to negotiating but my sales rep was fantastic. Very knowledgable and was no pressure at all. He explained the extra stuff like protection packages but didn't push them or say they were needed. I knew he was a great guy when I asked if spending a extra $2000 for nav was worth it and to hear a sales rep so personally he wouldn't but was ultimately my choice.

Anyways finance was just as painless, again they explained warranty plans, protection plans and other add ons but didn't push any of it when I said not interested. But since I knew the service manager I thought maybe I was getting special treatment, but a friend of mine went there to look at a Tucson and came away with the same great service.

This was my best car buying experience and I know ther service department will continue to be fantastic. One thing I would reconmend is to build a relationship with your service advisor too.
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