Join Date: Jan 2013
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For that exact same used car you could get it for (after some haggling) $14,000 here in Milwaukee. Not sure why it's so high there.
Here I did a quick search on cars.com near long island:
Used 2011 Hyundai Sonata - in 11713 Area - on Cars.com
These cars all have more mileage but prices are significantly lower anyway.
To whom it may Concern
This memo is in regards to a most unpleasant encounter I've had with a Hyundai dealership in Leduc, Alberta.
In may of 2011 I purchased a new 2011 Hyundai Sonata from Southtown Hyundai in Edmonton, AB. I took a big loss on my trade in and decided to give the product a chance.
During the second week of march 2013 I noticed the transmission in times acting kind of rough. Since i live in leduc, AB i decided to bring it to Leduc Hyundai on March 11 for the warranty work to be done. As of this email the car has 26600 km. Upon diagnosis which took nearly 3 days they said it needed a new transmission. It then took another two days they said to get permission to order a transmission and another week later they still had no transmission and said it was going to be another 4 days.
On march 22 i went to the Leduc dealership and spoke to a man who said he was the owner. I was angry at the fact that I been renting a car all this time that has cost me nearly $800.00. I'm paying $500 a month for 7 years on my car and do not believe that when it breaks down on warranty i should have to take money out of my pocket for rentals. If that was the case i would not of purchased a new car, only cheap throw away cars like so many others do. The owner said he would get some information and call me.
On march 23 the owner then called me while i was at work. His lack of customer care shocked me. He told me i didn't have any right to be angry and that " i didn't buy the car there, they didn't break it , and that I can come get the car and take it somewhere else". Exact words. I then had to leave work , take back the rental, and take my car. At the dealership i had to spend 30 mins digging it out of snow. After telling to come and get it they didn't even have the courtesy to dig it out and left it to me. Then they had the nerve to tell me the transmission was on back order, so they been lying in telling me it was on the way. So, after them having the car for nearly two weeks, with no repair date in sight, and me with a rental bill of almost 800 dollars, i had to drive away in a car with a bad transmission.
So has of now, I have to take my car to Southtown Hyundai in Edmonton on march 25 and have them start all over with the repair but at least there giving me a loner car while i wait. It's wasn the time for the repair that was so annoying, but the money it has cost me.
Has it stands right now in my mind i don't want to put down your product because it failed, things break and thats life. But when i pay over $40000 for a car and 26000 km later it fails I expect it fix in a reasonable amount of time with no cost to me. The problem I'm seeing in todays market of selling cars is they only care long enough to get the sale. Maybe the whole thing is my fault that i didn't bring it back the place i bought it, but i thought my warranty was good at any dealership. Leduc Hyundai made it perfectly clear that the fact i didn't buy my car there was a deciding factor in there lack of courtesy.
I will have this car for another five years and can honestly say that at this time the situation has probably turn me away from another purchased with hyundai. I can only hope in the years to come my experience gets better with your product. I know in the big picture, that probably doesn't mean much to hyundai because one guy is dissatisfied and i'm sure the story if looked into will be change to suit the accused, but at at the end of the day i'm just a customer who wanted his car fixed in a reasonable amount of time with a bit of courtesy. I'm not that old , but i remember a time when the customer was always right. I miss that time.
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