Bluetooth Keeps Not Connecting / Samsung Epic - Hyundai Forums : Hyundai Forum
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#1 Old 06-04-2011, 02:30 PM
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2011 Tucson - just got it a month ago (thanks to my Santa Fe being totaled). And my Samsung Epic phone is not much older. This is the first time I've ever used Bluetooth, so high probability of lack of operator understanding!

The dealer set up the phone/car connection for me and it seemed to work for a week or so. Then I started having problems where the phone wouldn't connect "No phone connected, please connect phone". Sometimes I could just push the select button and it would work. (The phone's name was on the screen). Then that stopped working, and I got some sort of "pair" error. Each time, I've managed to get it to work eventually, although I tried several things randomly and am not sure what sequence worked. When I looked at the phone, it said it was connected. So I tried to disconnect it which seemed to take a long time, but maybe that's normal.

This is the only phone associated with the car, at least since I got rid of some demo(?) someone else had attached. I saw another thread that looked somewhat similar, but for a different phone, so I'm guessing this is not an unheard of problem?

Can anyone give me a quick lesson on just what steps I need to take when this happens to get it to work again? This whole Bluetooth thing is still very unintuitive to me!

Thanks.
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#2 Old 06-05-2011, 06:13 PM
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QUOTE (LurkerLee @ Jun 4 2011, 02:30 PM)
Quote:
2011 Tucson - just got it a month ago (thanks to my Santa Fe being totaled). And my Samsung Epic phone is not much older. This is the first time I've ever used Bluetooth, so high probability of lack of operator understanding!

The dealer set up the phone/car connection for me and it seemed to work for a week or so. Then I started having problems where the phone wouldn't connect "No phone connected, please connect phone". Sometimes I could just push the select button and it would work. (The phone's name was on the screen). Then that stopped working, and I got some sort of "pair" error. Each time, I've managed to get it to work eventually, although I tried several things randomly and am not sure what sequence worked. When I looked at the phone, it said it was connected. So I tried to disconnect it which seemed to take a long time, but maybe that's normal.

This is the only phone associated with the car, at least since I got rid of some demo(?) someone else had attached. I saw another thread that looked somewhat similar, but for a different phone, so I'm guessing this is not an unheard of problem?

Can anyone give me a quick lesson on just what steps I need to take when this happens to get it to work again? This whole Bluetooth thing is still very unintuitive to me!

Thanks.
Hey, Lee. By no means am I an expert, but I have used it enough to be dangerous. First thing I would do is to get into the bluetooth preferences on your phone with the car OFF. Make sure that your Tucson shows up as a paired/linked device that your phone has already recognized AND remembered. If it is there, then go to the Tucson and start it up. After a half-minute or so, get into your bluetooth settings on the Tucson. (Mine is the Limited, so it is on touchscreen; if yours is not, I'm not sure what sequence of buttons you might need.) Verify that your phone is the only one in the list. If it IS and it is not picking it up, I would delete it and try again. If that still doesn't work, you might want to find the Hyundai compatibility list; this shows all the phones that can/cannot connect, as well as what issues some of them have.

Best of luck.

tim

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#3 Old 06-05-2011, 06:23 PM
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Here's the link, but I am not sure how up-to-date it is:

http://www.hyundaiusa.com/pdf/List%20of%20...3.4%20Final.pdf



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#4 Old 06-06-2011, 07:16 AM
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QUOTE (TimmyB @ Jun 5 2011, 06:13 PM)
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Hey, Lee. By no means am I an expert, but I have used it enough to be dangerous. First thing I would do is to get into the bluetooth preferences on your phone with the car OFF. Make sure that your Tucson shows up as a paired/linked device that your phone has already recognized AND remembered. If it is there, then go to the Tucson and start it up. After a half-minute or so, get into your bluetooth settings on the Tucson. (Mine is the Limited, so it is on touchscreen; if yours is not, I'm not sure what sequence of buttons you might need.) Verify that your phone is the only one in the list. If it IS and it is not picking it up, I would delete it and try again. If that still doesn't work, you might want to find the Hyundai compatibility list; this shows all the phones that can/cannot connect, as well as what issues some of them have.

Best of luck.

tim
Thanks. Yeah, I've been trying to make a point of looking at the phone first, and so far it says it's paired... and of course since I've started looking I haven't had a problem. I'm sure that as soon as I forget to check it'll do this again. My phone is the only one associated with the car; there was one spurious one the first time which I'm assuming was from some sort of demo at the dealership. (There is no way someone else could connect w/o my knowing is there?!). Next time I'll just try deleting from the car side and see what happens. Part of my confusion is that I was trying to fix the car and phone at the same time and wasn't sure what "fix" finally took. I need to be more methodical about this . BTW, my phone doesn't seem to be on that list, but then I don't see anything for 2010 on it. (Oh and on my non-limited, it uses the radio knob to scroll through the settings).

Thanks again!

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#5 Old 06-10-2011, 08:06 AM
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Hmm, possibly one more clue. I stopped at the grocery store the other day. After I'd unlocked the back hatch and put my groceries in, and put the cart back, I got in the car and checked the phone. It said "connected" but I'd never turned the car on. When I turned the car on, its bluetooth didn't connect. (I forget which error msg I got when I pushed the steering wheel button, prob no phone connected).

What I did try, though, was going into the phone settings and pushing buttons until I got it to try to disconnect. That still took a bit. It finally did disconnect and reverted to "paired". I didn't try to reconnect on that trip, but the next morning when I turned on the car, it all functioned as expected.

So question - is the car's BT somehow active even if the car isn't turned on? How could the phone be "connected" if the car wasn't? (Or maybe when I went into the grocery store, it never fully disconnected but why wouldn't it?).

Sorry for the questions - I'm still trying to learn! One more query - I'm planning on getting a remote starter. (Had one in my dearly departed Santa Fe and loved it). Is starting the car from a distance going to affect BT? Presumably the phone wouldn't be close enough to connect, although I don't know what distance to even expect. If so, would they then detect each other when I get into the car with both units already turned on?
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#6 Old 06-10-2011, 08:28 AM
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QUOTE (LurkerLee @ Jun 10 2011, 08:06 AM)
Quote:
Hmm, possibly one more clue. I stopped at the grocery store the other day. After I'd unlocked the back hatch and put my groceries in, and put the cart back, I got in the car and checked the phone. It said "connected" but I'd never turned the car on. When I turned the car on, its bluetooth didn't connect. (I forget which error msg I got when I pushed the steering wheel button, prob no phone connected).

What I did try, though, was going into the phone settings and pushing buttons until I got it to try to disconnect. That still took a bit. It finally did disconnect and reverted to "paired". I didn't try to reconnect on that trip, but the next morning when I turned on the car, it all functioned as expected.

So question - is the car's BT somehow active even if the car isn't turned on? How could the phone be "connected" if the car wasn't? (Or maybe when I went into the grocery store, it never fully disconnected but why wouldn't it?).

Sorry for the questions - I'm still trying to learn! One more query - I'm planning on getting a remote starter. (Had one in my dearly departed Santa Fe and loved it). Is starting the car from a distance going to affect BT? Presumably the phone wouldn't be close enough to connect, although I don't know what distance to even expect. If so, would they then detect each other when I get into the car with both units already turned on?
You know, you may have hit on something that hasn't made sense to me, either. I noticed this a while back when I was having issues with my phone (not related to bluetooth). I took the phone into airplane mode, which turns off all radios (Wifi, BT, 3G, GSM), and then took it back out again, to force it to re-establish the connections. This was done from inside my house, mind you, and the car hadn't been on for quite awhile. When the BT radio turned back on, the "non-outlined" B symbol showed up, but a few seconds later, it was the outlined symbol, which signifies that it is connected to something. I have checked my phone and the only paired device in the list is the Tucson. That to me is really strange. How could it have paired to the Tucson if it wasn't running?

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#7 Old 07-03-2011, 01:00 PM
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Interestingly, I had this happen again at the same grocery store. It had been "behaving" for a while, so I didn't check the BT status before I started the car.

BTW, in case anyone stumbles across this thread, I did find a useful Android widget - Quicktooth. It's just a shortcut to the BT settings screen, but saves a couple of steps to get there. (I couldn't find Quicktooth via the Market search, but when I googled it, that returned a link to the app in the Market, go figure).

BTW I found a post here that says that unlocking the doors w/ the remote starts up Bluetooth and that doing it from too far away might make it not catch the phone's BT signal. I don't think that is my problem here since there are many other times that I've stood behind the car to unlock the hatch area and didn't have this problem. AND I frequently see how far I can be from the vehicle to lock/unlock it because I park in a large open lot at work and that's one way of helping to locate the car. (And besides, nothing seems to speed up the BT connection. I'm usually a block or so away before the little icon comes on ).



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#8 Old 07-03-2011, 05:59 PM
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QUOTE (LurkerLee @ Jul 3 2011, 12:00 PM)
Quote:
BTW I found a post here that says that unlocking the doors w/ the remote starts up Bluetooth and that doing it from too far away might make it not catch the phone's BT signal. I don't think that is my problem here since there are many other times that I've stood behind the car to unlock the hatch area and didn't have this problem. AND I frequently see how far I can be from the vehicle to lock/unlock it because I park in a large open lot at work and that's one way of helping to locate the car. (And besides, nothing seems to speed up the BT connection. I'm usually a block or so away before the little icon comes on ).
I believe I'm the one who wrote that.............it's in the owners manual explaining this is how it operates.
It's not just the Bluetooth but also the backup camera, XM, etc.

QUOTE (Buerkletucson @ Apr 5 2011, 02:22 PM)
Quote:
BLUETOOTH:
Mine connects right up no problems........one thing worth mention..........
The Tucson starts to boot up the Navigation and synch your phone when you click the key fob to unlock the doors........the idea is to have it ready to go when you get in the car and start it.
If you unlock the doors when your a long ways off it might not catch the Bluetooth signal from your phone and might not synch.
I unlock the door with the fob when I'm right at the drivers door and I've never had an issue.
I've used 3 different phones since I got my Tucson in February and they have all paired up without a hitch.............only time I've had an issue is if I hit the remote unlock button when I was a quite a ways away from the car.
Also, I don't think the Bluetooth link icon comes on until it connects and completely pulls in your full address book, previous calls, and all status information (battery level, etc.).............this can take a bit to load up if your a popular guy.

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#9 Old 07-04-2011, 11:40 AM
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Hi. I saw that you'd written that, so I made sure to put a link in so people could see the whole thing. (I knew I'd read it before but I just finally re-found it). FWIW, the info about the BT etc isn't in my manual (or at least in the online one from Hyundai) but I don't have a backup camera and nav system, so maybe I get a different manual. FWIW, when I've checked the BT status after I've unlocked the doors, it still only shows "paired" rather than "connected" the majority of the time. If it had connected on unlock, then the grocery store scenario would make sense if the corral that I had to take the car to was far enough away.

I dunno - I'm just beginning to think that the BT connection just gets "stuck" occasionally for no particular reason (as opposed to my having done something) . So my project now is to figure the fastest way to unstuck it.
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#10 Old 08-06-2011, 08:03 PM
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Interesting observation yesterday. I happened to look at my Epic while I was in the house, and the status said "connected" to the Tucson. Which was strange considering I was IN the house and the car was outside, and turned off and a house length away. I'm guessing if I'd gotten into the car at that point, I would have encountered the initial problem of the Tucson's BT giving me the "connection failed" error. It was night and I didn't test it, opting to force the Epic to disconnect and it worked ok this AM. I was out shopping today and made multiple stops, and each time I checked, as soon as I turned the car off, the Epic disconnected. So I'm guessing that is the expected action, and the failure to disconnect is an anomaly. Even when I was IN the vehicle, as soon as I turned the power off, they disconnected. So I'm guessing the problem is on the phone side of the equation.

Don't know if this helps anyone, but I'm including it in case anyone is searching on similar Bluetooth problems.
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