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The problem that your boyfriend is having is that the climate control cables are still connected. There are four clips also that are situated behind the facia that you are trying to remove, howvere be careful because these clips will almost definitely pop off and you will loose them down the dash and carpet, not a fun job trying to find them.
Your climate control cables are held in by a clip on the heater box which also act as your adjustment clips, and a clip on the control leuver on the heater box itself. There are two of these that can be accessed from the drivers side, and the other must be disconnected from behind the gove box.
There are also two screw to take out once you have removed the ashray.
Good Luck! :D
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