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> Another Reason Why I Hate My Hyundai Dealership
H2-One
post Sep 1 2005, 08:52 AM
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Yesterday, I went to the dealership. I haven't been there since my last episode with them. (Which I am certain you will find somewhere in the midst on this forum board)

Anyways... After reading about the problems other people have been having with their cars for the last few months.. and the same response was given. TPS replacement.
One guy, sorry can not remember their name.. posted that his engine light was not on but his mechanic suggested it would be the problem and it was.
My car like http://hyundai-forums.com/t5661-engine-malfunction.htm is giving gas on its own. Plus it reeves high before switching gears.. especially if its cold.
As well as it has been chugging with the first start up of the day.

I asked my Hyundai for a price on a new TPS and a fuel filter replacement. When they told me, I asked for an appointment.
They would not replace it for me because my engine light was not on. Sure I wasn't dressed to the nines. I had my ball cap and jogging pants on.. but I did have the money set aside to get these things replaced. They told me it was way to much money for me to have to spend on a guess. Well, its hardly a guess. I've talked to many mechanics..searched the internet..and got myself educated on the subject.
I also asked them how many km I should be getting on a full tank of gas in the city.. they said roughly.. 600 km. I am currently and have been since I bought my car ..getting 275 to 320 max. I told them that someone said I must have a heavy foot.. they laughed at that.. until I informed them it was one of their guys. Then the excuses started coming.

Apparently, I am suppose to drive my car non stop until tank is empty to determine how many km I am suppose to be getting. Who does that? And why post in the brochure city driving instead of only highway non stop driving.
And.. to top it all off.. they said...

Gas prices have gone up too?
HUH??
My reply to them.. Even if I pay more for gas.. shouldn't my gas tank still hold the same about of fuel.. or does the gas tank shrink by the power of Hyundai?

I left.. not only incredibly mad, and insulted.. but I had nothing done to my car. They wish for me to drive it apparently until it really breaks down.

All the best,
H2




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duke
post Sep 1 2005, 02:37 PM
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H2-One,
where are you located ????
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H2-One
post Sep 3 2005, 06:13 AM
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I went to the Brantford Hyundai dealership

But, just to give u an update ... yesterday my car never stopped ..lets call it bucking. While driving it was reeving on it own... it felt like I was driving a standard and just learning how to it.
I took my husband for a ride last night, to show him exactly what was occuring..that I was not losing my mind.
As of last night, I can not drive my car. And the engine light is still not on. How can one drive a car when you have no control of your vechile.
Sometimes it is reeving high, and it seems to swing it self in neutral because all of a sudden cars were behind me, and I was coasting..then it would click into some gear while bucking like a wild horse and do it all again.

This has been my complaint since last winter. When my engine was cold it reeved really high, then bucked itself into gear. After it warmed up..everything was fine. But now ..apparently everything is not fine. And because the engine light is not on the hyundai dealship will do nothing that I asked them to do?

What is the worst that could happen if they did replace the TPS without engine light currently on?

I need my car.. and now with the long weekend..which I work.. I have no vechile when this could of been fixed before it got this bad.

All the best,
H2
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duke
post Sep 3 2005, 02:20 PM
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HMMMM,
I can’t recall a dealer in Brantford; what is the dealerships name ??
Tell the tech, to drive the car with the HI-scanner connected, (in current data or flight-recorder mode) in order to monitor the TPS & other sensors. The tech will be able to verify it defect, provided the car does act up there and then.
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H2-One
post Sep 4 2005, 08:15 PM
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Shoots Auto Hyundai is the dealerships name.

I will tell them that.... if I go back there. I am not sure if I am up for any arguements.
My car will probably like a person when they go to the doctors... Sick as a dog till they are in the office then they feel fine and forget their sypmtoms. And then when they walk out.... they feel terrible again...LOL
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duke
post Sep 5 2005, 02:49 PM
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YEA, happens all the time

Tell them to contact "HYTECH" on e-power for some input.
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H2-One
post Sep 8 2005, 06:59 PM
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I just wanted to post an update....

I went to the mechanic I normally go to... NOT A HYUNDAI DEALER.
I told them to scan my car and even if they came up with nothing to replace the tps and my fuel filter.
They did the scan I asked for as suggested by Duke.. THANKS DUKE!!
Low and behold my TPS was malfunctioning... at best it was working at 75% functionability.
My mechanic explained it to me in detail, which allowed me to further understand why exactly my car was jumping..skipping..and coasting.

Now my Accent is running smoothly. It is no longer sluggish at take off, and my whiplash should be gone shortly.

I just wanted to thank Duke for all his help. And also everyone who posted about their cars. Every bit of input increased my education of vechiles and vechile maintenance... so much so that I fought for what I new was right.

Now to go to Hyundai and give them the old TPS and tell them what they can do with it. I am also filing a complaint with the consumer board.

Anyways..thanks again
All the best,
H2
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William Young
post Sep 9 2005, 01:25 AM
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Sorry to see that some Hyundai Dealers don't care about follow up service.
This has nothing to do with your problem but the paint was starting to peel and chip off of my rocker panels. Ir was getting close to the deadline for paint warranty and I asked my dealer to re-paint both panels before the paint warranty ran out. They repaired them beautifully it and said that they would do the same thing if the mileage was WAY over the limit because they like their customers to come back with any problem and they like to do their best to keep them happy.
Now that's what I call good service.
W.Y.
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duke
post Sep 10 2005, 07:41 AM
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In all fairness;

It is often difficult to diagnose a problem correctly first time, especially when there are electronics involved. A lot of sensor glitches can act, feel and be misdiagnosed as a mechanical defect. Today’s cars are loaded with electronic controls. For example, when you switch on the wipers, a contact switch sends a signal to a controller, which will then operate the wipers…….. and so on, and so on.

So, let’s try being a little tolerant, not all tech's are electronic wizards. Even I can miss a mark or two at times. :innocent:

This post has been edited by duke: Sep 10 2005, 07:54 AM
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H2-One
post Sep 10 2005, 07:09 PM
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It's not that Duke...
When a customer specifically asked for a oil change... do they say No...or do they do it?.. of course they do it.
I specifically asked for the part. It doesn't matter or shouldn't matter if I was requesting an oil change or a new TPS. I never asked for them to test my car, I never said can you see what is wrong with it. What I said to them was..
How much is it, and when can I book an appointment?
If I was wrong in my assumption that the part was the defective one, then as the person who requested and paid for the part then that would be my problem not theirs.

By not only turning me down because it might be a guess on my part... and saying that the part is a bit expensive for me to have to pay not only insulted my intelligence but also implied that I am unable to afford $114.00. Why because I am of the female species or because I was dressed in my shop clothes at the time?

Again I was not asking for their opinion or their expertise. I just wanted the part replaced. I know my car, I know when it is not driving correctly, and it had not been since last christmas it just got exceeding worst. With or without my engine light on, they should of replaced the part a customer was asking for. And because they refused to help me, I had to go 6 days without my car, spent a 100 bucks on cab fares to get me to work... and argue with my husband about needing to borrow his truck.
When surprisingly enough, that 100 bucks in cab fairs would of almost paid for the TPS and installed. To me it is no different then asking them to change a light bulb.

H2



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duke
post Sep 10 2005, 07:26 PM
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:thumbsup: your point is well taken :amen:
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Marcaccentgs
post May 25 2008, 02:03 PM
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Here's a little dealership story - during a general inspection while having my oil changed at a Lube Stop, a technician informed me that my four-year-old (original) radiator cap was losing a little bit of pressure, probably due to a hardening gasket. He then showed me a pressure reading at 12 lbs. or so; it was supposed to be 14, I think. No big deal.

The next time I'm at the dealership (Phil Long Hyundai, Chapel Hills, Colorado Springs), picking up an air filter, I ask the manager if a radiator cap is covered under my warranty; he pulls me up in his computer, and says "Yes, sir, it is - when can you drop your car off?"

"Drop it off?" I reply. "No, I live 25 miles out of town, and this is my daily driver; that would be a real inconvenience for me." I then tell hem about the Lube Stop encounter.

"Well, sir, that may be, but in order for us to do a warranty replacement, we'd have to verify your leaking cap here."

I just shot the guy a look and left. On the way home, I pick up an off-the-shelf cap at a Parts Plus store for $6 and some change.

Thanks for the great Customer Service, Phil Long! You guys are really sharp at catching your car-buying customers trying to burn you for six bucks.
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