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Another Reason Why I Hate My Hyundai Dealership |
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Sep 1 2005, 08:52 AM
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Member

Group: Members
Posts: 32
Joined: 19-January 05
Member No.: 4,167
Status: 
Location: Ontario
Drives: 2000 accent gsi

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Yesterday, I went to the dealership. I haven't been there since my last episode with them. (Which I am certain you will find somewhere in the midst on this forum board) Anyways... After reading about the problems other people have been having with their cars for the last few months.. and the same response was given. TPS replacement. One guy, sorry can not remember their name.. posted that his engine light was not on but his mechanic suggested it would be the problem and it was. My car like http://hyundai-forums.com/t5661-engine-malfunction.htm is giving gas on its own. Plus it reeves high before switching gears.. especially if its cold. As well as it has been chugging with the first start up of the day. I asked my Hyundai for a price on a new TPS and a fuel filter replacement. When they told me, I asked for an appointment. They would not replace it for me because my engine light was not on. Sure I wasn't dressed to the nines. I had my ball cap and jogging pants on.. but I did have the money set aside to get these things replaced. They told me it was way to much money for me to have to spend on a guess. Well, its hardly a guess. I've talked to many mechanics..searched the internet..and got myself educated on the subject. I also asked them how many km I should be getting on a full tank of gas in the city.. they said roughly.. 600 km. I am currently and have been since I bought my car ..getting 275 to 320 max. I told them that someone said I must have a heavy foot.. they laughed at that.. until I informed them it was one of their guys. Then the excuses started coming. Apparently, I am suppose to drive my car non stop until tank is empty to determine how many km I am suppose to be getting. Who does that? And why post in the brochure city driving instead of only highway non stop driving. And.. to top it all off.. they said... Gas prices have gone up too? HUH?? My reply to them.. Even if I pay more for gas.. shouldn't my gas tank still hold the same about of fuel.. or does the gas tank shrink by the power of Hyundai? I left.. not only incredibly mad, and insulted.. but I had nothing done to my car. They wish for me to drive it apparently until it really breaks down. All the best, H2
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Sep 10 2005, 07:41 AM
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Community Advisor
    
Group: Community Advisor
Posts: 1,830
Joined: 31-October 04
Member No.: 2,122
Status: 
Location: Holland Landing, Ontario, Canada
Drives: 2007 NF Sonata 2.4L

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In all fairness;
It is often difficult to diagnose a problem correctly first time, especially when there are electronics involved. A lot of sensor glitches can act, feel and be misdiagnosed as a mechanical defect. Today’s cars are loaded with electronic controls. For example, when you switch on the wipers, a contact switch sends a signal to a controller, which will then operate the wipers…….. and so on, and so on.
So, let’s try being a little tolerant, not all tech's are electronic wizards. Even I can miss a mark or two at times. :innocent:
This post has been edited by duke: Sep 10 2005, 07:54 AM
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Sep 10 2005, 07:09 PM
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Member

Group: Members
Posts: 32
Joined: 19-January 05
Member No.: 4,167
Status: 
Location: Ontario
Drives: 2000 accent gsi

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It's not that Duke... When a customer specifically asked for a oil change... do they say No...or do they do it?.. of course they do it. I specifically asked for the part. It doesn't matter or shouldn't matter if I was requesting an oil change or a new TPS. I never asked for them to test my car, I never said can you see what is wrong with it. What I said to them was.. How much is it, and when can I book an appointment? If I was wrong in my assumption that the part was the defective one, then as the person who requested and paid for the part then that would be my problem not theirs.
By not only turning me down because it might be a guess on my part... and saying that the part is a bit expensive for me to have to pay not only insulted my intelligence but also implied that I am unable to afford $114.00. Why because I am of the female species or because I was dressed in my shop clothes at the time?
Again I was not asking for their opinion or their expertise. I just wanted the part replaced. I know my car, I know when it is not driving correctly, and it had not been since last christmas it just got exceeding worst. With or without my engine light on, they should of replaced the part a customer was asking for. And because they refused to help me, I had to go 6 days without my car, spent a 100 bucks on cab fares to get me to work... and argue with my husband about needing to borrow his truck. When surprisingly enough, that 100 bucks in cab fairs would of almost paid for the TPS and installed. To me it is no different then asking them to change a light bulb.
H2
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May 25 2008, 02:03 PM
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Newbie
Group: Members
Posts: 3
Joined: 25-May 08
Member No.: 45,855
Status: 
Location: United States
Drives: 2002 Accent GS 1.6

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Here's a little dealership story - during a general inspection while having my oil changed at a Lube Stop, a technician informed me that my four-year-old (original) radiator cap was losing a little bit of pressure, probably due to a hardening gasket. He then showed me a pressure reading at 12 lbs. or so; it was supposed to be 14, I think. No big deal.
The next time I'm at the dealership (Phil Long Hyundai, Chapel Hills, Colorado Springs), picking up an air filter, I ask the manager if a radiator cap is covered under my warranty; he pulls me up in his computer, and says "Yes, sir, it is - when can you drop your car off?"
"Drop it off?" I reply. "No, I live 25 miles out of town, and this is my daily driver; that would be a real inconvenience for me." I then tell hem about the Lube Stop encounter.
"Well, sir, that may be, but in order for us to do a warranty replacement, we'd have to verify your leaking cap here."
I just shot the guy a look and left. On the way home, I pick up an off-the-shelf cap at a Parts Plus store for $6 and some change.
Thanks for the great Customer Service, Phil Long! You guys are really sharp at catching your car-buying customers trying to burn you for six bucks.
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