you need to send it special delivery for a guaranteed signature with recorded delivery the postmen don't often bother getting one.

Treacle,
Could try sending Hyundai an email. I have once, had a reply back too. Not a satisfactory one, but a reply none the less.
I think what Hyundai are trying to say is that is theoretically it's possible to wear down brake pads within 4,000 miles. Which theoretically it is. I've not heard of anyone doing so. I'd personally push on for at least a refund for cash spent. State that pad's were not fit for purpose. Car is less than a year old & only covered X amount of mileage. I'd expect Hyundai at least as a good will gesture to refund your monies spent.
I would normally expect to get at least 3 years (30,000 miles), from a set of pad's & disc's.

Good luck, keep us informed.
See link:- http://www.hyundai.co.uk/contact/

I have just contacted Hyundai Customer service again, hoping to get a contact address for the Md where I can send another letter, and I was told by a chap named Jack Boden that the MD will not overturn the decision of customer services and when I mentioned that I had gone to this forum for advice he stated that Hyundai DO NOT listen to forums, well how about that !!! I wonder if The MD is aware that his customer service call centre staff can actually read his mind and decide what he will and won't do................. Now I am going to contact Trading Standards apparantly Hyundai will listen to them!

What an attitude ! Does Mr Jack Boden not realise that it is people like us who keep him in work ?
Good luck with Trading Standards, I really hope they resolve this for you .

Thanks will do

Brake pads lasting 3800 miles !
Not reading this forum - good comments and bad ones on here !
Do they want people to buy with such an attitude.
Give the customer the benefit - a set of pads cost about £20
I've sent an email Hyundai - if I don't get a reply my wife will not be getting a Hyundai. Suggest others email as well.

Lets hope Hyundai see sense in the end, crazy for the cost of a set of pads. You would have thought that Hyundai would have wanted to keep their customers happy?????? For me, you deserve a couple of free services thrown in, as well as a full refund for inconvenience caused. Perhaps the dealer should have initially changed your pads for free first too.
It's a lame excuse, stating that you have gone through a set of pads in under 4,000 miles. Especially when car less than one year old. Not fit for purpose, in my opinion.
Good luck, keep us up to date.

This post has been edited by Boroboy: Nov 11 2009, 07:19 PM

Treacle:

The Managing Director of Hyundai Motors UK is Tony Whitehorn and he is at:

HYUNDAI MOTORS UK LIMTED
728 London Road,
High Wycombe, Buckinghamshire,
HP11 1HE

How about you ask for his opinion on this sad state of affairs?

..... directions to this website could also be brought to his attention. As already said, he'd read the good and the bad!


Dave

His reply was that the dealer had thoroughly checked my brakes and found no fault therefore it is not covered by warranty ! I found the tone of the letter to be rather abrupt with no advice or suggestion as to what type of driving habit may have caused this. To say that I am dissappointed is the understatement of the century, given that these cars are flying off the forecourt Hyundai obviously feel that they can treat a customer this way as there are plenty more out there!

To be honest I am so fed up that the whole episode is making me feel ill...... I really don't enjoy driving the car any more. This is the first time I have been able to afford to own a brand new car and I thought with the much talked about 5 year warranty I was buying into hassle free motoring.

Thanks for your support, sadly the MD of Hyundai has now written to me to confirm that the pads are not covered under warranty, not goodwill gesture was made, in fact the letter was rather abrupt in its tone. I think I may have caused offence by sending my letter to the MD at his adress listed on companies house, I only did so because I could not find a contact for him on the website.
It is really upsetting that they are passing the blame on my driving, but no-one can tell me what I have done wrong, I am not new to driving and have never had such problems before. Previous cars have been micras and I also drive my husbands focus, I have not worn out the pads on those cars.

To be honest, the only way you are going to get this looked at is either by support from Trading Standards or through the small claims court . If you go the court route and can provide evidence for brake pad life ( Ask the brake pad manufacturers for comments ), then there is every chance a judge will find in your favour. County Courts work on probability and common sense, not by burden of proof ( which in this case would benefit your case ).

I've been down this route and you stand a very good chance of winning.

But only you can decide out far you want to take this.

Treacle, you have said.........


"To be honest I am so fed up that the whole episode is making me feel ill...... I really don't enjoy driving the car any more. This is the first time I have been able to afford to own a brand new car and I thought with the much talked about 5 year warranty I was buying into hassle free motoring."

[/quote]


If you're serious when you say that not getting a replacement set of pads for nothing is making you ill, then I would have to say you really need to get this in to perspective.

Assuming that you don't live in Cockermouth, have a look at the news on the TV today (or any day) and see whether or not you might be overstating the relative seriousness of this issue. A replacement set of pads worth £20 !! No-one is saying it's your fault - but no-one here knows how you drive your car. If it makes you examine your driving style then that's no bad thing and if it was a one off defective set of pads which they're not going to replace - then learn from it and, as they say, move on. Warranties are well known for not covering items like brakes, clutches and exhausts....they cover defects, not items which routinely wear out. If you've had the brakes looked at and they're not permanently rubbing or suchlike, and if you have to pay £20 for new ones then that is hardly cause for illness and stress, in my humble opinion.

The depreciation, alone, on your new car is costing you £25 a week - and you knew that when you bought it, so it's hardly something to lose sleep over. To (mis)quote Michael Winner.......calm down dear, it's only........a set of pads.

You are out of order Stan. You don't know how someone else feels and never mind Cockermouth or anywhere else in the World where there are problems. This forum is for people to have their say and if you really don't like it then maybe you should stay away........

I think that was a bit over the top, I think stan is only pointing out that this is only a car and life is for living, why did the pads go so quick is the question, the pads are only half the problem, WHY is the main fault.

-------------------------

If you want to move forward to see why the front pads have gone so soon, go and have the rear pads checked, if the rear pads are half gone then it could be driving or ill adjusted brake master cylinder but if they are still like new then that proves its the cars fault. you need to know how many mm are left on the rear pads.we can help you with what we have left on our cars over time UNLESS you have rear drums?

A bit better than just words.

-------------------------


goodoldboy got it wrong, before this also gets out of hand it is hyundai that should have given more customer care, We just had Remembrance sunday to remind us we have free speach and the cost of it, stay with it Stan and Goodoldboy i am sure lives up to his name over a pint.
Just to add to this, a lady I met 20 years ago spent £3500 pounds going to court on a £1000 car and lost, it cost more than money, time, sleep and time off work. she said after, I wish I just took the loss and put the car right £250, she was right and sold a pup, but how much will you pay just becouse you are right, arm and a leg. Life is too short and you all need to pack life in before its too late, I10 = cheap travel so more life and options, get in it and travel before the years go.
Chris


This post has been edited by goodoldboy: Nov 23 2009, 05:21 PM

"This forum is for people to have their say and if you really don't like it then maybe you should stay away........"
[/quote]


Of course the forum is a place for people to have their say. And I had my, fairly inconsequential, say..... I politely put forward my humble opinion too. I wasn't rude, offensive or sarcastic. I simply put forward a line of thinking. No need to dwell upon the matter, you obviously feel that my putting forward a thought which you disagree with is possibly a good enough reason for me to , as you put it, stay away, and I am sufficiently perceptive to gather that you would prefer me not to post anything further and to this end I am happy to oblige.

Sorry to have caused obvious offence here and please be assured I shall not give cause for further concern.

oldstan,
My sentiments exactly! Please don't stop posting.

Hi there

It is most certainly odd that some brake pads would go so soon in any situation... I'm not even sure how you can drive in a way that would make them go that quick.. was it the back brake pads?, as maybe your hand brake is playing up and not coming down all the way? (maybe a fault)

It seems odd that they them sevles are not more surprised at how quick and have not looked into it and at least told you what you may have done to them.

There is also a chance that the pads were not new when you got the car which would be very bad... who knows..

Good luck with it.

Generally the car is good so you still got your self a cool car, but still like this can get under your skin i know!

It's time for someone else to do this job, goodbye........

Ho well, if Goodoldboy is going I will go as well, well done Hyundai, just for a set of pads.

My post saying goodoldboy got it wrong was a reply to stan leaving the forum after you told him to stay away, and should not have been moved, sorry to post this as you are doing a good job. most forums end this way, as one letter on a post in wrong place will make a big difference and other people read the post in a different way.
Chris (IMG:style_emoticons/default/offtopic.gif)

This post has been edited by wrighty: Nov 24 2009, 02:27 AM