Hyundai know there is a problem with the i10 clutch...insist that your dealer take it up with Hyundai technical and if they won't then go to another dealer and complain to Head Office.... I have the same issue and it is going in in two days for a new clutch under warranty...they said "you are right, there is a problem with clutch judder". What they don't seem to accept is the inconvenience of having to get a whole new clutch on a brand new car !! It's a 4 and a half hour job, you have to take the car in first thing in the morning, hassle them for a "courtesy" car and then go back again to collect. My dealer is a few miles away too so it is losing me valuable time as a self-employed person. They should be apologising to us faithful buyers, not arguing with us about their faulty clutches !!!! How about a free service for our troubles?

Thanks, for that.
Does anyone know how to contact Hyundai technical direct.
I sent Hyundai UK an email last Saturday and have as yet had no reply, I emailed them again yesterday still no reply.
I don't remember any delays when taking my money.

Emailing is a waste of time, you have to call (more time and expense) 087053298801.

Well I took my i10 1.2 classic back to the dealers again today (the 4th time in less than 800 miles !!) for a replacement clutch. Not a good experience, I was told to drop it at 8.30 am and it would be ready by 5pm. They gave me a courtesy i20, luckily I had my driving-license ( they hadn't told me to bring it and I dont normally carry it) and I needed to sign a few forms and was told to replace the petrol I used !! Thanks !!

So I drove home through the rush hour traffic again. After 3 hours 15mins (a bit quick perhaps?) they called me to say it was ready, so back over I drove. When driving off it still felt very jerky but having a life and other things to do I decided to see if it would improve on the journey home, it being supposedly a whole new clutch. The guys said there had been an issue with the clutch bearings and this had left a mark/stain on the gearbox? Anyway, 15 miles later and it is still juddering. In slow traffic and parking it is awful to drive. So much for an ideal city-car ! I phoned the dealer again, their technician said he was happy with it, having driven it round the block. They said "it may bed-in over time though it probably wont" and to bring it in yet again to leave overnight so they can drive it from cold. They also asked if i had driven i10's before as you have to rev them to pull away !!!!! Yes, the demonstrater drove perfectly, as did the i20 loaner !!

Quite simply I just don't have anymore time for all this, I have phoned Hyundai to complain and ask for a full refund or a car that works properly.

What annoys me most is that it was clear there was a problem with some i10 clutches long before I ordered mine and yet I still got a bad one.

I will be happy to report back if they manage to sort this out quickly and efficiently....but for now I am stopping with this forum and wishing I had never heard of the scrappage-deal or Hyundai...!!!!!

I am so sorry this has happened to you.
Thanks for the phone number.
I am worried about putting my car in for a new clutch now.
I may be reading you wrong but you seem to suspect that your dealer did not actually replace your clutch at all if so that's a further worry.
Would someone from Hyundai please contact me.
We need to sort this out.


This post has been edited by Longshot: Oct 4 2009, 03:35 PM

Today I can now pull away with 1100 revs on, last month after not using the car for a week I had to use 3000 revs and slip the clutch till it got better.
I once had a Vauxhall Carlton with clutch judder, when I came to part exchange it, the garage owner took it for a test drive, He must have given it some stick as when I went home the judder had gone and never came back for the three weeks before I got my new car, he must have slipped the clutch big time, but worked.
I would have gone to the Hyundai about the judder but the LPG gas conversion is by the gearbox and I would not want them to mess with my car as it has no oil leaks and some of the mechanics I have seen are not so good, I would not like them to work on my car.
I am sorry to here about your problems with your second clutch, your post has helped me and others, we are working through this and now know that having a new clutch may not be the answer, I am using my car every day now so is working fine at the moment.
Please let me know if you require my name or reg to help sort your problem.

If my car now starts to judder I use lots of rpm till it gets better, if you drive normally it will get worse and kill your rubber engine mountains.

On the upside, my car is getting better and better, it now goes up most hills in fifth gear, it also tows my boat with no effort and the fuel return is getting better.

Chris

This post has been edited by wrighty: Oct 1 2009, 02:37 PM

Collected my i10 Classic yesterday and it’s great apart from, you guessed it, clutch judder. It was apparent from the moment I pulled out of the dealers. It really took the shine of the day.

Thanks to the forum I have a fair set of weapons to launch at them, starting with a letter to the dealer service manager putting him and HMUK on the spot. I think it’s time everyone involved turned up the heat!

Does anyone know how we could organise a petition through the forum and send it off to HMUK? That would be a start.

BDR

Yes that was my experience it juddered right from the start ( wonder why they did not notice as my car was delivered to me ). I was going on holiday so I hoped it would bed in but not so far.
I have also found that it pretty much does it all the time not just when cold or damp, sometimes it is worse than others, I have not noticed any link as to when it might judder, I can pull off my drive smoothly enough but then it will jump about at the first junction.
Good luck with the petition I am with you on that, I still have no reply to my emails.




This post has been edited by Longshot: Oct 4 2009, 03:36 PM

My i10 is just a year old, and had it's first service yesterday, although it's only done 5100 miles. I've had clutch 'judder' from day one, but only very slight, certainly nothing to get alarmed about, BUT, in addition, I've also occasionally experienced another odd problem with the clutch. When changing gear and 'dipping' the clutch, as I release it, the pedal occasionally appears to stick momentarily, then release and smack into the sole of my left foot,- a little disconcerting if you're perhaps concentrating on an overtake! I mentioned this to the dealer service guy, together with the clutch judder, although I wasn't too concerned about the judder since it was only very slight. When I returned to collect the car, I was told they were going to replace the clutch complete, as their mechanic felt the 'sticking pedal' was related to the clutch judder, so I've now booked it in for this job, although not until the end of November when I next have a free day. I was just wondering if anyone else has had this 'sticking pedal syndrome'!??? I can't fault my dealer (Autoworld Hyundai, Chesterfield) for the helpful attitude, especially as it seems that some other forum members have been 'fobbed off' with excuses by other dealerships. They didn't valet my car after the service, but that might have been because I 'haggled' them down to £135 from the £159 odd they originally quoted me,- moral of the story, get a few service quotes from several Hyundai dealers in your area, and beat 'em down!
LC.

I think a brand new car clutch should be smoother than a baby’s bottom, in which case mine has a severe rash. I’m concerned about the judder and also the extra strain it’s putting on other components. It should never have got past quality control. What always worried me was that in the rush to satisfy exceptional demand corners would be cut and that looks to be the case.

I’ve thought about the reason and I agree with some that it’s most likely an alignment problem. I’m not sure it’s just the clutch assembly; some have had this done to little or no effect. It could be a misalignment between the gearbox bell housing and the engine block. In part this is backed up by one owner (scoobyjones1) who had his gearbox and clutch replaced and that definitely sorted it out. It could also explain why some dealers are reluctant to do the job.

I have told my dealer that I will drive on for the running in period to see if things improve.

Keep us posted LC, if your new clutch does the job that would be a result for you and very useful information for me and the other judders.

BDR

Has anyone with clutch and/or gearbox problems that remain unresolved, considered contacting their local Trading Standards office for advice?

My grievance hasn’t got to that point yet. If it does, and I really hope it won’t, this is a good place to start.

http://www.consumerdirect.gov.uk/after_you...ur-rights/cars/

It’s not in any dealers interest to let things get this far. Usually the “promise” of such action will bring about a change of attitude.

To anyone who read my previous post before it was edited there is a line, and it looked like I stepped over it….my apologies!

BDR

Great news that something is going to be done, please let us all know if it works out OK.
Still no reply to my emails to Hyundai UK.





This post has been edited by Longshot: Oct 4 2009, 03:39 PM

Here is an illuminating post:
http://www.honestjohn.co.uk/forum/post/ind...48&m=882460

I had not noticed any clutch judder on my i10. Normally, I drive the vehicle every day. Recently, I had occasion to leave my car unused for 5 days. On starting up, I felt that the clutch was not as smooth as normal. However, this was only for a very short period. Now, daily usage has reverted it back to the 'no judder' state, but I am monitoring it closely.

That’s an interesting link EZ, I shall check my coolant level this morning. On the judder it does seem a lot of i10’s are affected, unfortunately some more than others. Mine is so bad in the morning it’s almost impossible to pull away without provoking a squeak from the tyres. It gets a bit better when warm but not much, and I’m no layman; I worked in the retail motor trade for 15 years and have driven hundreds of new cars. I shall persevere for the running in period in the hope things improve. If not it’s back to the dealer to get it sorted! Watch this space as they say.

BDR

And yes, thanks for your advice...if this gets me no further I will be talking to Trading Standards. What a hassle from buying a brand-new car !!

Also here is a freephone number for Hyundai customer service instead of the 087 expensive one :

0800-981981

but you may as well talk to yourself !!

Thats not correct Roy, thanks for your post but...my dealer (after telling me there was "nothing wrong" with the clutch 3 times, "give it more revs", adjusting the cable and other time wasting ploys) did finally change only the clutch and not the gear box. The mechanic admitted there had been a fault in that the clutch-plate bearings had marked the gearbox and it would only have got worse over time. However this did not fix the problem far from it. It drives worse than ever now, even when warm, not as was, just when cold.
It gets worse....
So my dealers, Brookyln in Seaford (avoid) told me 3 times there was nothing wrong...then admitted there had been a fault, now after a 2 minute test-drive they say , again, there is nothing wrong. I dont want to deal with them anymore as they keep telling me this, implying I am lying...I am self-employed and don't have anytime for any of this.
So I thought I would phone Hyundai customer services to give them the opportunity to put everything right...maybe get a full refund or a new , fully-working i10...I wish I hadn't.
I received several phone calls from a junior-operative who just kept going round in circles. He wanted me to take it back to Brookyln...I said no thanks, I no longer wish to deal with them...having been in there 4 times in 6 weeks. Then he suggested I drive another i10 as Brooklyn said that "they all drive like this". I explained I had already done this, having driven 2 other i10s before ordering, including the one at Brooklyns...I would never have bought a car that drives so badly in traffic. He then told me the "after-sales development manager" was looking into it...so after another day of the same calls I asked if this manager, Mr Martin Runeckles, could kindly phone me to discuss it personally, instead of via relay!. After 2 more calls from the junior-guy I was told that this would not be possible as Martin was not "customer-side" ! ie doesn't want to talk to the buying public!!! Can you believe all this? If my own little company was run like this I would be out of business in a month!!
So now they say I should take it to another dealer over in Portslade, 30 miles away to see if they will admit the fault. I spoke to the guy there, Lenny, and finally someone helpful who knew what he was talking about, and also that there have been some clutch problems with the i10. He also offered a courtesy car without being hassled into it.
I am able to get over there in 3 days, so I will report back then. Anyone undecided on buying a new i10, please read my posts and then make-up your own mind. I would firmly suggest you drive the actual car you are buying, and not the showroom demonstrator. I feel I gave my money to the wrong company at the moment.
I am sure Hyundai know this is a major problem with the i10, why don't they take firm action to avoid losing potential customers? Several of my friends have been in this car, much to my embarassment and they will not be buying one!!

My mistake, I got the wrong post, it was techsmedders in reply to your post on Sept 15th. At least someone has had a positive outcome. Best of luck in Portslade and keep the narrative going.

BDR

Yes, mine has been working fine since. If you get nowhere, ask one of the people from the dealer to drive it with you sat in it. Surely they can't refuse that and you'll be able to see if they actually get judder when they drive it. If that fails, all you can do is keep going at your delear and Hyundai on the phone until you hopefully will get somewhere. Failing that all I can think is to try another dealer, as some are obviously better than others when sorting out these annoying problems

This is what we are up against :

" There is a degree of clutch judder in them all, but I dont think its a fault, its more a feature, probably slightly weak engine mounts allowing movement. "

This came from the above link and was written by someone who had worked at a hyundai dealer for over a year and driven many i10s.

Would you describe a juddering clutch as "a feature" ?? !! I don't see it mentioned as a selling-point in any hyundai ads !!!

This post has been edited by goodoldboy: Oct 7 2009, 09:37 AM