Even more furious now....I just managed to get through to Dee Edwards...I wish I hadn't...apart from the excuses for not calling back guess what she had come up with..."Take it back to the dealers and technical will have a look at it...we've never had this issue with a 1.2 before" I explained that I dont have time for this again, going back to the dealers for the 10th time...already 2 dealers have had several looks at it, adjusted it, replaced the clutch twice etc etc...and no , I don't want a hire car...I just want a refund or a new car which is what I paid all my savings for.
What I plan to do is talk to Watchdog, see if they will send a crew and I will get this i10 scrapped and crushed on LIVE TV !!!!
Let's see if that slows down sales....Hyundai would probably welcome this, as it seems they cant cope with demand or faults to new vehicles at the moment.

This post has been edited by scoobyjones1: Nov 5 2009, 06:24 AM

So sorry to hear of your continuing problems Scooby. I wouldn't have your patience and would have got rid of the car some time ago and cut my losses. When I took my car back to the dealers this week for the clutch to be "looked at" again amongst other things I was going to ask for a price to sell it back to them and buy myself an old banger to see me through the winter. I was so fed up with the clutch and them not being aware of any clutch problems. However they adjusted the clutch, and it's a different car altogether, as soon as I drove away from the dealers it was perfect, lighter in feel and smooth and sweet in action. I've had two happy days enjoying the car for the first time in 7 months. will it last I wonder...... One or two forum members say it is only a fix for a hundred miles or so. What this all proves to me is that it is a clutch alignment/engagement issue, and rules out the condensation theory.

Good luck if you decide to go to Watchdog Scooby, I'm sure they would take it up and then surely Hyundai would have to come clean and admit that there is a problem.

This post has been edited by Deebee: Nov 5 2009, 11:45 AM

Am I correct in thinking that the i20 and the i10 share the same 1.2 engine and gearbox, if so,why are there no reports as far as I know, of clutch judder problems with the i20.
Also, my i10 has occasional minor clutch judder (think they all do to some degree) but it's only apparent when my wife does the driving, how strange is that, perhaps it is partly due to driving style as I tend to use more revs than the wife when starting off/reversing ect. Just a thought, I would be interested to know what others think.
PS...Hope this comment doesn't sound sexist, LOL.

sounds like your wife is the better driver....:-)

I agree with the earlier comments, I have had my clutch cable adjusted twice...it helps for a bit but not for long...this should help Hyundai figure out a solution...
Anyway I have finally had enough...I phoned trading standards and they were very helpful. They advised me to write a letter of rejection and helped me with some of the wording...so I have sent this in and expect a refund under the sale of goods act 1979 as reflects the use of the car...in my case mostly to and from the dealers...! In hindsight I wish I had kept my old gas-guzzler.

Just before I got my i10 - we have a Matrix which was in for service and they gave me an i20 to use. When I went back I told them that it was the worst Hyundai that I had ever driven. The clutch did just not feel right and I had difficulty pulling away with it.

This post has been edited by keithwjones: Feb 5 2010, 12:34 PM

If enough people complain about an issue then hyundai or any company has to recognize it. Whether they like it or not. If they don't and there are numerous complaints than each person has a chance to get a replacement clutch out of pocket and then submit it to the dealers if they won't recognize it or return car for refund minus miles put on vehicle.

sounds like your wife is the better driver....:-)



Nah Scoobs, we are both rubbish drivers , perhaps 'Learn with Mike' could give us some lessons.

That’s an interesting thought. There would be differences. Engine mapping, clutch size, gearbox ratios and mountings come to mind. HMUK technical say the i10 judder is caused by “resonance” and I know from previous experience that suppression can be tricky. It’s normally a combination of factors that generate the event, in this case it seems unique to the i10. A quick search of the i20 forum for “clutch” and/or “judder” showed no related results. I’m one of those who think the problem is well known to Hyundai but a cost effective solution is proving technically elusive, hence the prevarication.

The mixed messages coming out of HMUK are harder to fathom. For some dealers and CS personnel to say that there is no problem and for others to freely admit there is, is bizarre. If there was a blanket policy of concealment I don’t think this would happen. I put it down to a mixture of poor communications and incompetence born of to rapid expansion. Something HMUK really need to get a grip on.

As for the future I suspect that when the problem eventually becomes common knowledge Hyundai will redefine it as a “feature” and only fix the worst affected. I don’t believe there is any chance of a general recall.

BDR

Well mine is going back...I got good help from the local trading standards and I have written to Hyundai rejecting the vehicle....should still be worth around £7000 as I have seen 2nd reg delivery mileage cars selling for £7450...they have lost a customer, all my friends and family also, down to very poor customer service and communication. I dont feel HUK have any power...they have to go to the foreign owners for permission to have a lunch break....never mind replace or refund a car.

This posting from techsmedders would seem to support the misalignment between gearbox and engine being the cause of the problem. I would have thought that if this is the case it would do it all the time, mine can be very intermittent some days you think its gone only for the problem to return. But then perhaps as the clutch engages it may from time to time just come in on the point of worst alignment thus the judder and other times engage at a more optimal point and no judder.
I am not at all sure if a spinning plate is out of true surely it will always be off centre no matter what.
It seems that the problem was fixed by replacing the clutch and gearbox together, I can see why Hyundai would not want to go down that path as the costs to them would be astronomical.

Longshot.

That makes sense as how the problem is caused and why the fix seems to have worked. It would cost them a fortune. The cpoy of the recipt I got from the dealers repair stated £2407.92 for parts, labour and curtosy car loan which Hyundai obviously had to pay. Imagine that ammount per I10 and they are clearly not going to want to pay up for it - the gearbox being really expensive in my opinion at £859

I think you may be right, in fact I posted something along those lines way back. Not entirely anecdotal either. Years ago I had to sort out an Mk2 Golf GTi with persistent clutch judder. It had been changed several times with no result. It turns out one of the bell housing to engine block location dowels had been left off. The remaining dowel and the retaining bolts where not enough to fix the alignment, and we’re talking of one or two millimetres at the most.

I’m not saying i10’s have dowels missing but if the location holes in a batch of blocks, bell housings or gearbox’s have been drilled a fraction out that could be it. As you rightly point out there would be a great reluctance to change whole gearbox and clutch assemblies under warranty. They might have to though. I think they’re struggling to find a less costly solution.

The people who were dealing with Scoobies i10 should have done that after the first clutch replacement made no difference. They could have saved themselves and him a shed load of grief.

BDR

I have had a slight judder but its so little I find it hard to even bother taking it in... and to be honest I think this it has not happened that last few times I have used it...

When it did happen after about 5 mins it stopped doing it...

it was like the 1st gear was so sensitive that it gave that little judder ... I think reverse is the same..

I am happy for now but will keep an eye on it and if it does get bad I will take it in, but so far there is no need. I'm not sure if mine has one of the new clutches (i picked it up last friday) .

Hi everyone Newbie here

Just been reading everyone's comments on the judder issue. Mine does it bad also, ususal fob off from the dealer i.e. never heard of that before..............I even emailed honest John about it and he knows of the problem.
Managed to get Hyundai UK to admit they know of a problem and will write to me when there is a fix! Does anyone know if the fix is ready yet or am I being fibbed to again? Can't believe a company the size of Hyundai can't just get this sorted.

Can anyone update me???

Thanks guys.

The fix is not available yet, they’re still working on it, allegedly. The best any of us can do is keeping the pressure on dealers and HMUK. If they don’t come up with it fairly soon I shall request a gearbox and clutch change. This has been done twice (techsmedders and longshot) and to my knowledge has worked out ok. Clutch replacement and adjustment have both had (very) limited success.

BDR

There is a fix available. That is it - a new clutch, gearbox and linkage solved the problem fine in my car and I would expect this combination would fix all juddering cars provided the work is done competantly, but Hyundai clearly do not want to do this as the repair bill forwarded to Hyundai was over £2400 for my car. That ammount for each car would cost them a fortune, hence them fobbing people off.

This post has been edited by techsmedders: Nov 12 2009, 06:23 PM

its odd how some are worse than others.... I wonder if there a differing clutch assemblies...

Mine was fine today no judder at all and it was wet.

Still waiting to hear back from HUK after my rejection letter. It's been a week now....they received the letter but no other response. Looks like I will have to sue them with the help of trading standards. What a company!!

Hi Scooby,
Sorry to hear your having major problems with your i10, hope you get things sorted to your satisfaction soon, Hyundai customer service and the selling dealer seem to have given you terrible aftersales service, don't blame you for never wanting to go near another Hyundai again.
Thought the link below might be useful.
http://www.guardian.co.uk/money/2006/sep/0...moneysupplement

Just seen this which is interesting

http://toyotaownersclub.com/forums/index.p...howtopic=103943

http://toyotaownersclub.com/forums/index.p...howtopic=103677

This post has been edited by mobile: Nov 15 2009, 07:52 PM