Had same problem ...some paper got stuck in behind tray so would not close.
i have attached 2 photos
1 of the dash out with cables still connected and 2nd the point where i was able to grip it and pull out with a bit of force
you will need to disconnect all the cables to fully remove it from the dash
and than need to remove some screws on top of tray to get access to see what is stuck in behind the tray...
Attached File(s)
dash.jpg ( 245.48K )
Number of downloads: 15
dash1.jpg ( 271.84K )
Number of downloads: 15