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It Only Took 10,465 Miles, check engin light
| LilBean |
 Jun 7 2008, 09:40 PM
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Senior
Group: Members
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Joined: 7-June 08
Member No.: 46,545
Location: Louisiana, USA
Drives: 2008 Hyundai Accent SE 1.6L Automatic
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QUOTE(snaglepus @ Jun 7 2008, 08:54 PM)
Sometimes I get the feeling that these service writer types get their jollies jerking
the customer around. Then the owner wonders why the bottom line is so poor!
I work in the parts department of a Hyundai dealership, and to tell you the honest truth, the service advisors are nothing more than salesmen with very little knowledge about how anything on these cars works. It's a constant battle for even us to with our service advisors. We (parts and shop guys) give them the correct information to pass on to the customers and somehow the customer never gets the info. It's not the way things should operate, but unfortunately it's common. Oh, and the O2 sensor thing is also very common. Every dealer should have them in stock. And it's 5 O2 sensor part numbers between the 3.3L and 3.8 V6s. |
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| campoly |
Jun 7 2008, 09:42 PM
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Senior
Group: Members
Posts: 292
Joined: 10-August 07
Member No.: 33,753
Location: Texas, U S
Drives: 2007 Hyundai Azera Limited/Ultimate, 2008 Mitsubishi Eclipse GT, 2003 Honda Accord, 1999 Mitsubishi Diamante
Status: OFFLINE
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QUOTE(snaglepus @ Jun 7 2008, 08:54 PM) :) Sorry Mike, I do no have the capability to scan and print a copy for you as you have done. In essence, my workorder says: MILEAGE IN/OUT: 10540/10545 Cause: SCAN CODE PO133 SLOW RESPONCE 39213ROO SENSOR ASSY-OXYGEN LH (UP) RE 228 WHY 1 39210-3C400 SENSOR ASM 39213RPO SENSOR ASSY-OXYGEN LH ADD SCAN TOOL OPERATION 228 WHY FC: N69-C15 PART# 39210-3C400 REPLACED BANK 1 SENSOR 1 OXYGEN SENSOR QUOTE So comparing the two cars, I gather that although the C E L problems
were caused by bad sensors, they were not from the same sensor. Did they say what was wrong with the sensor. They said that mine had carbon build up on it.....what ever that means. :shades: I thought about asking to speak to someone and explain it all to me.......but then I thought "awww fu(k it, no sense in fretin' over it, I don't really care anyway until the warranty goes out". QUOTE At least yours was repaired quickly whereas the agency that did mine jerked
me around for several extra days even though they had the part. Yea, it surprises me too but that is the second time they've done very quick service for me at this dealer. The first time was when the plastic shield thingy fell off from underneath the car. They ordered the part and had it installed inside of 3 days. QUOTE They had told me to go ahead and drive it while waiting for the parts to arrive, but when they came in at 7:00 am Thursday, they somehow could not find the time to install it until Monday morning. That sucks! QUOTE The service clown went out of his way to inform me on that Monday morning that
they had not been busy at all on the previous Thursday, Friday or Saturday. :liebe011: My favorite pet name for them is service monkeys. :w00t: QUOTE Sometimes I get the feeling that these service writer types get their jollies jerking
the customer around. Then the owner wonders why the bottom line is so poor! The service writer that I dealt with today looked like he couldn't have cared less. His attitude personified indifference. But I must say, there was a sweet young female service writer at my Honda dealer that had enthusiasm and seemed eager to please. She'll get over that if she stays there long enough though. :P QUOTE Now you didn't really expect the dealer to admit that
there is a problem with your vehicles ride did you? :innocent: No, I really didn't. It's just when he asked me "is there anything else" I said not unless you can redesign the suspension on this one. That got a little smile out of him but I couldn't read what the smile meant. I told him about all of my friends on this forum and said that most of us don't like the way this car rides. He said nothing. I asked him to check it anyway just to be a pain in the a$$. |
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| campoly |
Jun 7 2008, 10:05 PM
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Senior
Group: Members
Posts: 292
Joined: 10-August 07
Member No.: 33,753
Location: Texas, U S
Drives: 2007 Hyundai Azera Limited/Ultimate, 2008 Mitsubishi Eclipse GT, 2003 Honda Accord, 1999 Mitsubishi Diamante
Status: OFFLINE
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QUOTE(LilBean @ Jun 7 2008, 09:40 PM) QUOTE I work in the parts department of a Hyundai dealership, and to tell you the honest truth, the service advisors are nothing more than salesmen with very little knowledge about how anything on these cars works. LilBean, Thanks for posting here. When I got the call today that my car was ready, it was from the mechanic that did the work. I learned more from him on the phone than from the service advisor (advisor...funny word for them eh?) in person. He was very helpful and knowledgeable. I hope you don't get the impression that I/we all judge all dealership personnel by a few inept service advisers. In fact one of my best friends is a Honda mechanic. I would trust this guy with my life but I wouldn't buy a car from the shyster dealership that he works for. QUOTE We (parts and shop guys) give them the correct information to pass on to the customers and somehow the customer never gets the info. It's not the way things should operate, but unfortunately it's common. Yea, that seems to be a common thing in many businesses these days. Good customer service is getting harder and harder to find these days across the board. I know you are not very active in the Azera forum, but I hope you peep in and post often. Your insight as a Hyundai parts guy is invaluable and much appreciated. |
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| andyman32 |
Jun 7 2008, 10:26 PM
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Expert
Group: Members
Posts: 541
Joined: 2-December 07
Member No.: 38,102
Location: Raleigh, NC, US
Drives: 07 Azera Ultimate #1, 07 Azera Ultimate #2, 96 Vanden Plas, 97 XJR
Status: OFFLINE
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QUOTE(campoly @ Jun 7 2008, 09:05 PM) ... Does any one know what "reset the adaptive values" means. Is it related to this sensor? Yes, the ECU tracks sample data regarding your preferred driving style - throttle position, engine speeds, average speeds, O2 sensor readings, MAF sensor readings, etc. The computer can make slight adjustments to the fuel trims to optimize combustion efficiency in support of your driving style. I *think* this is done by adjusting the burst length on the injectors. The O2 sensors will detect uncombusted gasses in the exhaust and this is part of what lets the computer know it's feeding too much or too little fuel into the chambers, running rich or lean. One of my code readers resets these records in the ECU when it erases codes, but I think the processes can also be done separately. When the logs - the data - are erased from the ECU, it uses default fuel trim tables until it builds up enough data about your typical drive style & drive cycles to make meaningful adjustments. This would be part of the procedure replacing an O2 sensor. :right: |
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| snaglepus |
 Jun 7 2008, 10:36 PM
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Senior
Group: Members
Posts: 200
Joined: 1-December 07
Member No.: 38,043
Location: Murrieta, Riverside County, Southern Kaullifornieia, USA
Drives: 2007 Azera SE Limited built 12-12-2006, 'Old Faithful' our Kona Ford Focus
Status: OFFLINE
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QUOTE(LilBean @ Jun 7 2008, 07:40 PM) I work in the parts department of a Hyundai dealership, and to tell you the honest truth, the service advisors are nothing more than salesmen with very little knowledge about how anything on these cars works. It's a constant battle for even us to with our service advisors. We (parts and shop guys) give them the correct information to pass on to the customers and somehow the customer never gets the info. It's not the way things should operate, but unfortunately it's common. Oh, and the O2 sensor thing is also very common. Every dealer should have them in stock. And it's 5 O2 sensor part numbers between the 3.3L and 3.8 V6s. :) Many tanks for that information. My parts fellow at the local dealership is the best. It is a crying shame that some of the other people at that dealership cannot be like him! I figured that the O2 things were a common happening when this fellow in TX had the same problem as I had. Of course, perhaps that may have been the first time that particular service writer had heard that complaint? The local parts man told me that the reason that he didn't have any of the 5 O2 sensors in stock was that they had just been recalled the previous week. Perhaps because this is warranty work, and the service writers cannot make any money by selling "extra" services is one of the reasons that the customer is not treated better. This local agency is really funny anyway. I have never seen any new 2008 Azeras there, but now I read where some agencies already have the 2009s in stock. This place still has several 2007s in stock. One has a build date of Dec, 2006. This dealership is located just a few miles from Ontario where that big parts depot is located, so getting parts can be very fast. Getting them installed in a timely fashion is another matter entirely. When parts had to ordered like the 54611-3L040s for the TSB, the parts were there in a couple of days and installed that same day they came in. Perhaps because the franchise manager was really on top of everything. Thanks again for the insight. Every little bit helps. :liebe011: :) |
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| snaglepus |
 Jun 7 2008, 10:58 PM
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Senior
Group: Members
Posts: 200
Joined: 1-December 07
Member No.: 38,043
Location: Murrieta, Riverside County, Southern Kaullifornieia, USA
Drives: 2007 Azera SE Limited built 12-12-2006, 'Old Faithful' our Kona Ford Focus
Status: OFFLINE
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:)
Andyman32,
Do you know of anyone that can custom tune these
sort of things for our individuals preferences? :whistling:
As an example, I have a SCT (WWW.SCTFLASH.COM) hand-held
custom tuner that is set up for my 2000 Kona model Focus.
It has different programs, and I can modify them to my liking.
It really helps the power and fuel economy.
I would get such a thing for my Azera if someone made one.
As an example, can you imagine how one could improve their
fuel mileage if we could run a wee bit more ignition timing?
:amen:
This post has been edited by snaglepus: Jun 7 2008, 11:00 PM
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| snaglepus |
Jun 8 2008, 12:02 AM
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Senior
Group: Members
Posts: 200
Joined: 1-December 07
Member No.: 38,043
Location: Murrieta, Riverside County, Southern Kaullifornieia, USA
Drives: 2007 Azera SE Limited built 12-12-2006, 'Old Faithful' our Kona Ford Focus
Status: OFFLINE
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QUOTE(campoly @ Jun 7 2008, 07:42 PM) Did they say what was wrong with the sensor. They said that mine had carbon build up on it.....what ever that means. :shades: :) Doesn't really matter what was wrong. If the sensor is not sensing properly, what the computer feels it should detect or is set up to 'read,' it will set and record a failure. In my case. I was told that the code was set and the problem caused by a 'weak' sensor. Same difference. It doesn't matter. It is a failure and the sensor must be replaced or the problem will keep reoccurring. At least that's my take on the subject. :57: In my case, it occurred three times. The first two times, the C E L went away by itself. But the third time, the C E L stayed on even though the sensor would allow the car to be driven and for it to run smoothly. When it had failed and was causing a 'misfire,' it was no fun at all. The time it was no functioning properly and caused the misfires is probably when it set the code that could not be cured by time even though it was running fine for the 60 miles of my drive home. Made the car feel like it was being driven on a really rough washboard road. :amen: :whistling: This post has been edited by snaglepus: Jun 8 2008, 12:13 AM |
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| andyman32 |
Jun 8 2008, 06:59 AM
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Expert
Group: Members
Posts: 541
Joined: 2-December 07
Member No.: 38,102
Location: Raleigh, NC, US
Drives: 07 Azera Ultimate #1, 07 Azera Ultimate #2, 96 Vanden Plas, 97 XJR
Status: OFFLINE
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QUOTE(snaglepus @ Jun 7 2008, 11:58 PM) :) Andyman32, Do you know of anyone that can custom tune these sort of things for our individuals preferences? :whistling: As an example, I have a SCT (WWW.SCTFLASH.COM) hand-held custom tuner that is set up for my 2000 Kona model Focus. It has different programs, and I can modify them to my liking. It really helps the power and fuel economy. I would get such a thing for my Azera if someone made one. As an example, can you imagine how one could improve their fuel mileage if we could run a wee bit more ignition timing? :amen: I didn't even know that they could do that - COOL! I took apart my BMW 540's ECU and installed a new EEPROM chip that I would guess had different default fuel trim tables & timing settings but haven't played with changing the programming manually... sounds like fun :) |
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