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> End Of An Azera?
raw6464
post May 19 2008, 07:20 PM
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QUOTE(andyman32 @ May 19 2008, 07:21 PM)
Regrettable and true. There's a pretty well established place in the Lexus lineup for the ES. Folks think of it as a Lexus with FWD, not as a Camry. If Hyundai wants to be the Lexus, I fear Sonata won't quite hit the mark. Azera is Hyundai's ES; Genesis is Hundai's GS (or LS?). Whatever they're going to do with branding, offering a spotty "not for everybody" lineup at the top end is going to give them a lot of trouble getting the luxury buyer through the door. If they just update the Azera's interior... it becomes a tool for the dealership to make sure that anybody who walks through the door looking for a high-end car will leave with something. Genesis might be a little above their price point, or too big, or not quite the look they want, or RWD in a snowy climate, etc. etc... I'm not sure Sonata is a reasonable alternative to Genesis, but Azera most certainly is.

So what I'm saying is: they shouldn't take a "one size fits all" sales tactic with Genesis. RL and ES are still prowling around out there, and both in the same ballpark as Genesis.

Here's to hoping for Azera version 1.1, with Lambda-II, revised interior, and better suspension :) :beer:
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Andy,

As said previously WE seeked out this car I guess because we're car buffs... sort of. We seeked the Azera out and went to a Hyundai dealer to get one. The vast majority of upscale (Lexus, Mercedes, BMW) buyers wouldn't be caught dead in one (Hyundai dealer) without wearing a disquise.

There is also a significant difference in showrooms and dealers services in the up scale market. Showrooms with carpeted private sales offices and espresso and Latte machines? Will Hyundai give me a loaner just for an oil change and free routine maintenance for 4 years like BMW does... come pick up my car and deliver a loaner just to change my oil like they do with my Lexus? Expectations are high in the up scale market. Snobby yup, but that's the way it is... people with a lot of money want to be treated different. Mercedes know all about it... people will even buy **** if marketed right!

There in lies the reason why you need to spin off your up scale line of cars. To expect dealerships to have two mind sets just ain't gunna happen. Treat the $15K buyers one way and the $38K buyers another way... from purchase to service. The showroom I bought my Azera is exactly what I expected in a low rent $15k market.

Hyundai's marketing track record on upscale cars has been awful. And Hyundais marketing of the Genesis to get a significant number of upscale buyers into Hyundai dealers to even look/drive one is going down the same road. They've launched it on their web site and I've yet to see anything on TV. Hyundai may know how to build cars, but they don't know how to sell them.

Ciao,

Russ







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zredsox
post May 19 2008, 08:42 PM
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QUOTE(raw6464 @ May 19 2008, 08:21 AM)
If Hyundai does the same lousy job of marketing the Genesis as they did with the Azera it will go nowhere.

When you consider the performance, features and price of the Azera, they should be marching out the door. If I, as most of us did not seek out this car I would have never considered it. I asked my dealer why he's not selling a ton of the Azeras and his reply was just that, lousy marketing.
Stop making the Azera I think is a mistake. Yes I would love to have a V8 but a rear wheel drive only will keep me and people in snow areas away.

I wouldn't count on people already in  Lexus, Mercedes, BMW rear wheel drives to jump to a Hyundai.

My take, a Genesis only will be a bust without a LOT of advertising and marketing, and perhaps a 4 wheel drive version. Also do what the others did, start a new "company" with a different name... Hyundias "cheap Korean cars" reputation will kill them in an upscale market... brand names mean everything. People STILL by Mercedes even though it is one of the most unreliable brands in the world... perception is reality.
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Russ -

I think you are right. I'm wildly enthusiatic about my Azera and look forward to the Genesis becoming a reality in the USA. But, I wanted an Azera before I walked into my dealer.

This week, my dealer sent me the new Genesis brochure. What a disappointment as a marketing piece and an advertising device. Now, I've researched the Genesis, monitored the Genesis forums, seen all the pictures, and followed the Korean websites about it. I think it's a special car and I'm very interested in it, BUT if I hadn't done all these things and just received this brochure, I wouldn't be giving the Genesis a second thought.

How in the world can the Hyundai Azera and Genesis marketing efforts be so weak, so poorly designed, so non-existent?

Don


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andyman32
post May 19 2008, 09:08 PM
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Hmm... well, I admit, I was VERY keenly interested in the Azera. I was so impressed by its features and aesthetics that I convinced my dad to take a look at it; he test drove it and liked it so much that he bought it. I drove his and liked it so much that I bought one... no, two! Anyhow, point being, I suppose I was impressed by its merits ahead of time. And I was so impressed by the driving experience that I decided I didn't need to worry about anything else.

Still, we know Azera can stand up to competitors, at or above its price point; we have forum members who've done their homework, test-driven a number of cars. Azera would be quite a winner, if anyone knew it existed...

As it is, folks see us driving in traffic and say, "Hmm, look at that car with cool headlights..." and five seconds later that thought has evaporated.

Well I will say I'm still seeing more and more Azeras in Raleigh. It's so bizarre but making the same trip at the same time of day I see them daily now. That, compared to one every other month late last year / earlier this year. Continuing at this rate of population growth, I estimate that by October of this year, every car in the entire city of Raleigh will be an Azera!
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raw6464
post May 20 2008, 12:28 AM
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QUOTE(zredsox @ May 19 2008, 09:42 PM)
Russ -

I think you are right. I'm wildly enthusiatic about my Azera and look forward to the Genesis becoming a reality in the USA. But, I wanted an Azera before I walked into my dealer.

This week, my dealer sent me the new Genesis brochure. What a disappointment as a marketing piece and an advertising device. Now, I've researched the Genesis, monitored the Genesis forums, seen all the pictures, and followed the Korean websites about it. I think it's a special car and I'm very interested in it, BUT if I hadn't done all these things and just received this brochure, I wouldn't be giving the Genesis a second thought.

How in the world can the Hyundai Azera and Genesis marketing efforts be so weak, so poorly designed, so non-existent?

Don
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Don, Andy,

The points you mentioned and your likes and disappointments is exactly spot on to our perception of Hyundais marketing or lack of. This time perception is REALLY reality.

We all bought this car with little or no infulence by Hyundais marketing or sales advertisements... but instead of our own initiative. I learned about it from some mag write up a ong time ago back in '06. I just purchased it as part of my routine new car replacements. I kept abreast of its progress and when the Nav system came out... that was the clincher.

The bad news for Hyundai is having to give $2500 rebates to move a car that should be sellling for MSRP and then some. Very simple reason... nobody knows about them... good for us but bad for Hyundai. What is their strategy?

I have never seen a TV add for an Azera and or the launch of the Genesis, gotta be the biggest secrets in the automobile world. All I've seen recently is adds for the Sonata (same o, same o)... that's no way to introduce the world your in the up scale market.

Just look at Cadillac and Mercedes and BMW... every other TV car add is one of them. Especially when they launch some new models.

Stay well guys.

This post has been edited by raw6464: May 20 2008, 09:22 AM
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andyman32
post May 20 2008, 05:45 AM
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I wonder if you took those MFR's rebates they're giving away on every Azera and Sonata and dumped it all into marketing... could they get close to, or at, MSRP for their cars then?
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raw6464
post May 20 2008, 09:29 AM
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QUOTE(andyman32 @ May 20 2008, 06:45 AM)
I wonder if you took those MFR's rebates they're giving away on every Azera and Sonata and dumped it all into marketing... could they get close to, or at, MSRP for their cars then?
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Yeah... they could be in a catch 22... can't afford to spend a lot of money on marketing because their not selling enough cars and their not selling enough cars because they don't have enough money for marketing. :wacko:

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rodneya332
post May 20 2008, 11:35 AM
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They had a Genesis ad on the Super Bowl.
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raw6464
post May 20 2008, 12:52 PM
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QUOTE(rodneya332 @ May 20 2008, 12:35 PM)
They had a Genesis ad on the Super Bowl.
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Well now it makes sense! An add on the Super Bowl blew the budget for the whole year :w00t:
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joezera
post May 20 2008, 04:39 PM
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raw6464 wrote:

"Well now it makes sense! An add on the Super Bowl blew the budget for the whole year."

I agree that Hyundai is not marketing the Azera like they should. They could take some cues from Lexus and Infinity years ago. They understood that if they wanted to break into the American luxury market that it took a consistent advertising campaign plus the determination to stay with the effort for years. Eventually it pays off. The average car buyer looking for a new luxury car really only consider the brands they already know. If they never see and advertisement for a given new car they don't even know to consider it. :blink:

In my case I started looking for a new vehicle to replace one that was getting old in the tooth and would soon need some expensive repairs. I started looking on-line and also looked at Consumer Reports annual car buying guide issue. One of my sons had a Sonata that we had ridden in and liked. My other son had a Mazda. We decided to look at those plus Toyota and Honda to find something reliable and more economical to operate than a large V8 sedan.

My wife and I both drive conservatively and so we didn't think we would have too much trouble achieving the higher end mpg. ratings for any given car we were to buy. Both of us needed a car that had creature comforts at least equivalent to the older car we were replacing. After many test drives and analysis of features in various cars we were sold on the Azera. It did not hurt that we got about $5K off plus the trade-in value of our old car. We had even considered a low mileage used car. The Azera filled the bill for us and was new with a great warranty as a bonus.

Hyundai needs to do more advertising of the Azera and all their cars in order to improve their sales position in the US. Maybe they are more used to a closed market in Korea? :unsure:

Joe
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TLynn
post May 20 2008, 09:57 PM
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And to complete the wish list:

•A longer thigh cushion (like the '09 Sonata got), and

•Ventilated seats, or at least perforated leather.

Not much else to improve, honestly.
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raw6464
post May 21 2008, 07:26 AM
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QUOTE(TLynn @ May 20 2008, 10:57 PM)
And to complete the wish list:

•A longer thigh cushion (like the '09 Sonata got), and

•Ventilated seats, or at least perforated leather.

Not much else to improve, honestly.
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Since we're wishing:
Open windows and sunroof with the remote, close all windows and sunroof with key.
Rear view camera on the Nav LCD.
Put a lid on the "coin box".
Memory seat on passenger side.
Add another Trip milage counter (A&B) with the Ultra Package.
Proximity keyless entry AND starting.
Bluetooth standard.

This post has been edited by raw6464: May 22 2008, 05:10 AM
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boppert1
post May 21 2008, 12:55 PM
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I think Bluetooth should start becoming standard issue on every car (or at the very least in the $20k+ category) It's not like it's an expensive technology and with many more states banning the use of cell phones (without a hands-free device) it would make sense. They could chalk it up as a safety feature (which I think it is more so than a luxury or conveniece feature). I'm sure they get some kind of government or insurance company kickbacks for adding more safety features and if not, is anybody really going to notice if the sticker price goes up $100 to cover the added cost?
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andyman32
post May 23 2008, 07:43 PM
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The more I think about it, the more I believe killing the Azera would be a grim error on Hyundai's part. If they want to go upmarket, they can't throw out their second best entry. Make limited production runs but don't throw it out, BAD bad idea, unless you want to sabotage your own attempt at a single-brand market shift. Right now, the Azera will become another tool in their chest, it's pushing their credibility on the upward end, and Genesis will continue to push up. But cutting the middle out of the line (Sonata = entry level, Azera = move-up, Genesis = "you've made it") they're going to create brand solvency problems. We have a bunch of cheaper cars and this one thing, Genesis, with luxury, power and style that the dealerships don't reflect and the service departments can't support, and pricing that is a TOTAL outlier for the rest of our line of models.

If they cut Azera the push upmarket crumbles... that's my humbly submitted, subtle, and mildly rational opinion.

It may be a "middle child" for a long time but in 5 years Hyundai needs to be selling Sonatas, Azeras, and Genesis, and that's it. Accent and Elantra can be handed to Kia or spun off. Or ****, maybe some kind of super-sporty Elantra with kicka$$ styling (total redo) a Lambda-II shoehorned into it can become the entry-level Hyundai. A front-wheel-drive IS if you will.

Still, you leave a gap the size of the gap between the Sonata Limited (no flaming! Sonata is awesome! I'm just being brutally honest here) and the entry Genesis, that will create a nightmare scenario for Hyundai's upmarket brand equity. All the money and effort they invested in the Azera and Genesis will fall into that gap, like blood down a drain... okay, the sanguine analogy was rather gruesome, but I think it stands up to scrutiny. There has got to be a full, well-designed, wonderful vehicle line that really runs the gamut from "entry-level luxury" to "full blown". BMW, Mercedes, Lexus all do it (with great success), and from 2000 through 2007, Jag did too (with not-so-great success).

KEEP THE AZERA!!! If they want to be the Lexus, they have to act like the Lexus!

(Boy I wish someone, anyone, from Hyundai, would read these little passionate, ineffective and occasionally pedantic diatribes... once in a while...)
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dronrs
post May 23 2008, 09:14 PM
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QUOTE(andyman32 @ May 23 2008, 08:43 PM)
The more I think about it, the more I believe killing the Azera would be a grim error on Hyundai's part. If they want to go upmarket, they can't throw out their second best entry. Make limited production runs but don't throw it out, BAD bad idea, unless you want to sabotage your own attempt at a single-brand market shift. Right now, the Azera will become another tool in their chest, it's pushing their credibility on the upward end, and Genesis will continue to push up. But cutting the middle out of the line (Sonata = entry level, Azera = move-up, Genesis = "you've made it") they're going to create brand solvency problems. We have a bunch of cheaper cars and this one thing, Genesis, with luxury, power and style that the dealerships don't reflect and the service departments can't support, and pricing that is a TOTAL outlier for the rest of our line of models.

If they cut Azera the push upmarket crumbles... that's my humbly submitted, subtle, and mildly rational opinion.

It may be a "middle child" for a long time but in 5 years Hyundai needs to be selling Sonatas, Azeras, and Genesis, and that's it. Accent and Elantra can be handed  to Kia or spun off. Or ****, maybe some kind of super-sporty Elantra with kicka$$ styling (total redo) a Lambda-II shoehorned into it can become the entry-level Hyundai. A front-wheel-drive IS if you will.

Still, you leave a gap the size of the gap between the Sonata Limited (no flaming! Sonata is awesome! I'm just being brutally honest here) and the entry Genesis, that will create a nightmare scenario for Hyundai's upmarket brand equity. All the money and effort they invested in the Azera and Genesis will fall into that gap, like blood down a drain... okay, the sanguine analogy was rather gruesome, but I think it stands up to scrutiny. There has got to be a full, well-designed, wonderful vehicle line that really runs the gamut from "entry-level luxury" to "full blown". BMW, Mercedes, Lexus all do it (with great success), and from 2000 through 2007, Jag did too (with not-so-great success).

KEEP THE AZERA!!! If they want to be the Lexus, they have to act like the Lexus!

(Boy I wish someone, anyone, from Hyundai, would read these little passionate, ineffective and occasionally pedantic diatribes... once in a while...)
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I agree with you guys wholeheartedly. I read that Hyundai has no intention to separate out the Genesis as a separate entity ala Lexus. The reason is they estimate the cost to be somewhere around 1/2 billion to setup new dealerships. I bought my Sonata and Azera from the same dealer in Yonkers, NY after dealing with an Acura dealer for a dozen years. It was like night and day. The then manager, who is no longer there, as much as said to me that they are not setup to handle an upscale car. Only because I am a car buff, even though a senior citizen, I knew what the car had and both cars have attributes and some obvious shortcomings. That being said, I was fully acquainted with the cars, perhaps better than the salesmen other than the sales manager who became a friend until he left. As far as service is concerned, fortunately the service manager is a real car buff and we spend time talking up cars and so he runs a tight ship. He agrees with me that Hyundai will have a rough time selling Genesis to converts from Lexus and the like. Hyundai has some really fine vehicles like the Entourage(before $4.00 gas) but they seem content to sell Sonata and the lesser models. The guys in the showroom are nice, but don't project "red carpet" treatment. All in all I am still thrilled with my 2 Hyundai vehicles. :thumbsup:
Don
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raw6464
post May 24 2008, 06:32 AM
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Don, Andy,

:amen:
As I'm sure you know if you want to run with big dogs IT COST MONEY... something Hyundai has to come to grips with. I don't know who is the head of their marketing or their strategy but it needs some help... as is it won't get the job done. A one car offering into the "luxury" market does not make you a contender, especially with an el-cheep-o name brand.

Since the purcahse of my Azera, people ask me what car did I buy, when I telll them a Hyundai I get these looks :puzzled: and an obligatory snooty "oh????... how do you like it"... eyes rolling ! I can read their minds. I'm sure the reaction would be very different if I said I bought a Lexus. A fact of life, people get judged and viewed by the brands they buy and the big dogs know that.

I bought mine the same place as you Don. The "salesmans" did not have a clue about the car... I had to tell him during the "sale" process. At delivery he said he wasn't familiar with the car that much so he couldn't go over it with me. He just gave me the keys. They delivered the car a day late and I had to call them to find that out... they never called me to change the expected delivery date. The car itself had dirt all over it especailly on the inside. The glue from stickers was all over the front and side windows. They left the "dealers prep" check off list in the car, of course nothing was checked off. All they did was run it through the car wash next door. Your kind when you say don't they project a "red carpet" image. The final thing they said was please give them a good rating when Hyundai called... DUH!

All this comes down to expectations and the very reason Honda, Toyota and Nissan knew they needed to have a different brand name. Dealers with mandated expectation... understanding the competition, Mercedes, BMW and Cadillac to a degree.

Stay well gents,
Russ

This post has been edited by raw6464: May 24 2008, 06:39 AM
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