The purpose of this letter is to bring attention the severe hardships myself and my fiancé have been going through with the 2007 Tucson, not only mechanically but poor customer service as well including being sworn at, hung up on and questioned even for my capability of how I drive my vehicle.



Before purchasing the Tucson I was able to research, as well test drive the vehicle several times as I was fortunate to be holding a position with in the automotive industry. The main selling feature was the “safety features”. After great consideration we purchased this vehicle in May of 2007..



To make a long difficult story short the problems with my 2007 Tucson begin in January 2008. The consistent problem with the Tucson is when driving at speed the engine and transmission harshly downshift with no warning while at the same time the steering pulls hard to the right due to the torque of the downshift and the engine light appears on the dashboard.. These events all happen within seconds and not only put myself in harms way but as well any passengers in my vehicle or other motorist on the road.



Since January 2008 my vehicle has been towed 11 times by Hyundai road side assistance and limped in twice by both myself and my fiancé, which has led to several repairs ranging from just simply clearing the code on the dash (no repair done) to a full replacement of the transmission twice (which took over 2 weeks to repair the first time) with no other vehicle provided to me in the meantime. Upon return a blank work order was given back to me with no explanation of what work was completed only to be told to contact head office for an explanation.

We have even contacted the head office in Markham Ontario and nothing positive back from them. Can anyone shed some light or help in regards to this..... we are totally exhausted of this situation and the truck isnt even a YEAR old yet!
I am a disabled adult who thought I made the right decison with this purchase but it looks like I might be wrong. We haven't even has it for a year with under 18,000 km on it and this is very extensive repairs for such a new vechile.
HELP!!!! I think we purchase a lemon!!

This post has been edited by hooked: May 4 2008, 05:23 PM

Hi hooked
Yours is the most horrendous story I have ever read about a tucson, its time in the shop and the standard of service to you as a customer should never ever happen.

I am from the UK and I am also disabled, although I know that in the USA there are Lemon Laws do the same apply to Canada as I do not know.

I have no doubt that you must write to Hyundai Canada and give them full details of your problems and elaborate on what you have placed on this web site.
Your letter should be directed to the Managing Director or CEO by name, and be sent by registered delivery so that someone signs a reciept for the mail.
At the same time you could send a long email directly to them saying that a letter is on its way to the MD or CEO.

In your letter I would ask them to recover the Hyundai to their HQ and get an engineer either directly from Korea or from Canada to run a full programme of quality and Safety checks on the vehicle.
You can state how dissatisfied you are with the vehicle and state how you will be asking a canadian disability centre/organisation for help with your complaint. Tell them you have no wish to have to consult a solicitor/lawyer but would like to give them a chance to redeem the name of Hyundai.

Quality control must have missed the vehicle completely and what you describe of the action of the vehicle when braking is downright dangerous- your service agent is a Hyundai recognised facility I assume so they would need to know about the rude, swearing ignoramous at the facility.
Consider contacting the press if you do not get satisfaction as Hyundai hate bad publicity and if you have an industrial consumer organisation then consider contacting them also.
There are other Tucson owners living in Canada and many will help you if you ask. Try speaking to Redux at tucson drivers.com he is a font of knowledge who I correspond with on another web site.

Best of luck

Itza

Update!
Our lovely Tucson is ready for pick up, replaced the 3rd transmission and after 2 weeks of no contact with the dealership they finally called to say it is ready for pick up!! how nice! and this is good customer service? wow i must be crazy if this is...... no up dates nothing!!!

So wish us luck that this is the fix we have been waiting for, in the meantime we have filed with CAMVAP and are moving forward with arbitration.
Enough is a enough and I don't care to imagine how many more times it will be in for service, it isn't even a year old and its been in the shop way to many times (14) if I recall!

I will never purchase another Hyundai and will be sure to tell my friends and family to do the same!

Hooked

Hey Hooked


So you had the tuc in the shop when you asked for help you didn't exactly make that clear my friend and you had also already written to Hyundai Canada and contacted CAMVAP and filed a claim thats in arbitration-kinda made my reply really out of date didn't it!

Hyundai have returned the Tucson with a third transmission you say although you hadn't heard from the dealer or Hyundai Canada-obviously both the dealer and Hyundai have been consious of their obligations to you and have returned your Tucson in a fit and working condition as per the warranty requirements.

You know sometimes their are vehicles that are a problem and no one knows exactly why-it's possible that it was made on a friday afternoon or just before a holiday and things were missed and this happens to all manufacturers.

Yours is the first Tucson that I am aware of that has had to have 3 transmissions so lets hope that it's 3rd time lucky and the final one.

Don't get your back up it happens-now you have it back "enjoy" this is the main thing everyone I know who has a Tucson does they enjoy driving their Tucsons it is without doubt the best little SUV on the market at such an affordable price.

Cheers glad you now have it back . :clap:

Itza :460: :460: :460:

Hooked,

Just came across your post. Thought I would share with you my opinion. My fiancé and I will never ever ever purchase anything made by Hyundai. Wait, let me say this. I love our 07 Santa Fe. The design, and all that, it's great. However when driving it pulls to the right severly, and to the left severly. Luckily we have not had to tow the vehicle in like you, I can just imagine what crap you went through.

We also took it to a dealer, and paid for a wheel alignment, and after three of them, it did the SAME thing. I take it out for a drive with the tech. He puts on a level on the steering wheel, and while on the highway, everytime the car would pull, he nudges the wheel back to center. I'm like "why are you doing that" "Can you see the problem?" He doesn't say a word. I said "hello? are you listenting to me?" He says, "we alligned the vehicle and it is to spec." I said, "that's great, but the problem is still there"

So the Shop Foremon comes out and we drive it, and he tells me that this is normal, the SUV is driving with the slope of the road, left on the left side, and right on the right side. WHAT?? I've never had this. I've even tested 2 other trucks, DODGE, and FORD, nothing, they drive straight, on the exact same roads!!

Anyways, just to let you know, I know how you feel with the service aspects, we were fooled when we bought this, thought they had good service, jokes on us.

BTW, I wrote Hyundai Canada about this and they said to deal with the dealership...I'm like, what? I already did, they tell me it's normal...no reply.

As soon as it's viable, loan and money wise, this car gets the boot.

Stu