I bought a 2007 Elantra brand new not long ago. The car is not even a year old and has less then 9,000 miles. One night when I was driving home from work we were having some heavy rain all day. I was driving slower then normal to be safe, I was doing about 35Mph on a 45Mph road. On the way home I went through a large water puddle about 2 inches deep that I could not see coming immediately after this I heard a scraping noise. I pulled over and looked under the front driver side tire, the front fender splash guard was almost completely off hanging only by a single screw, I removed it and placed it in my back seat. After I got home i checked my car the next morning for any additional damages, I found that the front right fender splash guard was cracked but not as badly damaged. I brought my car to my dealership and they looked at the car and said it was my fault and I would be paying to fix it. I said that a vehicle should be able to handle going through some water at 35 mph and not have pieces of it fall off. The service manager said "Hyundai would go broke if we had to fix every piece of plastic on the vehicles" They refused to fix it and insisted it was my own fault that it happened. They gave me the 1-800 number for Hyundai who told me that i was not covered under there bumper to bumper warranty. I'am waiting for a call back from a higher up. Do you think this is fair, shouldn't the splash guard be built to handle some water hitting it? This is my first Hyundai, but not my first new car. I have a GMC Envoy and the customer care is much better, anything went wrong they fixed it no questions asked, the even have fixed some things since the vehicle has been out of warranty. I love my Elantra but I must say iam very dissapointed with the customer service I have received. I was considering getting my wife a new santa fe but after this I highly doubt it.

You can't expect Hyundai to be responsible for you driving into a water puddle.... How do you know the damage was done by water and not by a large piece of concrete in the puddle?

Even if you know for sure that there was nothing in the water (which you DON'T), how can you expect Hyundai to believe it and fix it under warranty?

There is no end to what car owners demand to be covered under their warranty.... I read a poster wondering why Hyundai won't cover the scratch caused by a flying stone while he was driving behind a truck...

It's an unpleasant experience, but be fair, things happen. You can't blame Hyundai (nor yourself...), and it could be a LOT worse.

l have to agree with the above post, l can't think of any car maker that would cover exterior body damage, l think you will have to put your hands up to this one and pay for it yourself

Sorry but I agree witheverybody else. The damage is your fault, not the fault of the car or Hyundai. You may think differently and think Hyundai has bad customer service but nobody would have fixed that problem under warranty. Not Honda, Toyota or even GM. Sorry. Accept the blame, pay to get it fixed and continue to enjoy your Hyundai.

I agree with everyone else, you may not have seen the puddle but the fact is that what's caused it. YOU drove through the puddle. You were smart to pull over to check the damages. Check ebay you can find a new splash shield for cheap.