Hi Nessa,

The spare key is not electronic (you can unlock the car and turn off the alarm by putting it in the ignition) but cant re-arm the alarm system until you recover the key or get a replacement (around $400 retail).

It appears some SLX vehicles are now coming with two electronic (remote) keys but it still seems a bit haphazard.

Some of our correspondents have managed to secure a 2nd key via their dealer (at no charge) It's certainly worth asking as about 50% seem to be getting a positive result. I've sort of been promised one but it must be on the boat with the next batch of diesels!

regards,

Dazz

Right.

I left it with my dealer to find out why I only have 1 electronic plipper. It's only taken them 2 weeks to find out.

Today's Hyundai's all come with 2 plippers so they said. Mine came with just one. If I want a spare remote fob it will be £142.36 (301AUD). But then I'll need it programming. That will come to £205 (435AUD). Should I also want a key as part of the fob that will be £230 (488AUD) thank you sir.

Bo££ocks to that (IMG:http://i7.photobucket.com/albums/y297/ShamblesX/GIFS/slap.gif)

I'm writing to Mr Hyundai himself, and nothing less than an empty promise on his behalf will satisfy me.

Hi Shambles,

You've got a typical pommy sense of humour - I luv it.

I'm allowed to call you a pom (as I'm half pom, half Italian)

Still waiting for a call to say my "empty promise" has arrived....

Cheers,

Dazz

This extra fob - albeit not really a necessity for me - has now become my life's ambition. Nothing on god's good earth will now stop me obtaining what is rightfully mine.

I will pursue this until the earth stops spinning, or I run out of diesel.

Whichever happens first....

Good for you m8!
Hard to work out whats going on, with these spare keys but they sure sound pricy for something that just unlocks a budget car.

Hi All,

Was driving past my dealership yesterday so popped in to book my 1000K service for next week.

Spoke to my salesman again and told him about this forum and the remote issue.

He said that they are still providing a second to all customers who receive a car with only one. They ordered a load from Hyundai, and all they have to do is fill in a form and program them themselves. (They generally do this when the customer comes in for a 1000Km service).

His opinion is that maybe it is just "too hard" for other dealers or maybe they think there will be a cost involved to them (other than 20 mins it takes to fill in form and do the programming).

It is interesting that there is this inconsistency. Hyundai should just make a call and everybody should be bound by it! (and that call should be that everybody gets 2!)

Cheers

Ive been told that its the luck of the draw atm, some cars come with 2 remotes, some come only with 1, but if your salesperson is worth his/her salt, they will deliver the car with 2 remote keys.

Dont accept substandard service.

Hey Turbo,

Geez you're a tough cookie. A lot of the time it's not the Salesperson that makes the call on things like this (it's the Sales Manager or Dealer Principal or even the Distributor) I'm talking from experience had a short stint in the industry back in the 90's - Can get pretty stressful (not as easy $)

Cheers,

Dazz

Dazz, you have to be firm with salespeople, you give an inch, they will take a mile. I understand what goes on but Ive always believed in the saying, dont make promises you cant keep.

Yes Im a tough cookie, I dont stuff around people and I dont expect to be stuffed around, call it professional courtesy.

They are not your friends, they are there to make money off you, whether its through trade in, new/used cars, finance, accessories or servicing, its all about maximising their bottom line, like any other business.

It makes good business sense to look after your customer, you make them happy, they tell their friends, family, you get more referrals, its all positive feedback. Whats 1 key worth in comparison to goodwill and potential for more sales?

Ive worked in sales for a big global corp so I understand the pressure, stress, long hours, if you cant handle the heat, get out of the kitchen is my view.

Hi Turbo,

I tread the middle road. I've been a successful salesperson in several different industries by going above and beyond the call of duty and getting lots of referrals and repeat business.

Have also been a Manager at different levels in different size companies.
I've seen people who live by the sword, die by the sword. "You sow what you reap"

On the other hand I am very empathetic and try to put myself in other peoples shoes as well.

I am now in a position to work as much or as little as I like so i've opted to "get out of the kitchen" - just do around 19 hours per week of sales (don't work Mondays or Tuesdays - because I don't want to....)

But each to their own. Think we'll have to agree to disagree!:cigareta:

Rgds,

Dazz

I didnt mean for what I said to be taken that way Dazz, I said it viewed from a 3rd party perspective, for the record, Im no longer in the kitchen, I work mainly for myself these days.

What I was trying to get at is it doesnt matter what type of business one refers to, they all have similar principles, dont accept substandard service, you are the paying customer.

If everyone else but you is getting 2 sets of remote keys, how would you feel if you had to pay for it after shelling out similar if not more for the same car? Not impressed I believe.

2 keys should come with the car, or 2 remotes in this case, no ifs or buts. If they try to weasel out of it with me and make me pay, I wont pay for an extra one, I just wont ever bring my car back to the dealership for service nor will I ever buy another car or refer others to buy cars from them.

Goodwill and word of mouth for a business is priceless, especially this day and age where everyone is connected via the web. Negative experiences, poor reviews and substandard customer service can spread like wildfire online, and its not worth jeapordising their image over it.

Not saying all dealerships are like this, most Ive experienced are, though there are some which go to extraordinary lengths to please their customers.

This post has been edited by turbo1600: Apr 21 2008, 06:54 AM

For any UK members, I have just faxed their UK headquarters from home.

Details are:

Hyundai Motors UK Ltd
St John's Court
Easton Street
High Wycombe
Buckinghamshire
MP11 1JX

Fax: +44 (0)1494 428699


I kept it nice and sweet as an opener, but will ramp up the pressure if I hear nothing, or something I don't like.

Why not start a post with a list of dealers that give two remote keys with the new car and a list of dealers that don't, got to be worth something.

This post has been edited by Lakes: Apr 21 2008, 02:15 PM

Judging by recent remarks, I suspect ALL dealers will now be issuing dual keyality.

I made that last word up, but it sounds good, no?

Too hard to pronounce m8 :) it's double or nothing! :grin:

Hi Folks,

I've been keeping subtle pressure on my dealer for a few weeks about the second key (when the wife does it I call it nagging :thumbsup: ) Sounds like it's gonna work though... should receive my second key around Thursday. Mind you it would have been easier to get "blood out of a stone"... :)

Cheers,

Dazz

This post has been edited by dazzling_darryl: Apr 21 2008, 03:51 PM