That's great Shambles :) Just got mine on Monday. For those who hasn't got the 2nd one, just keep complaining your dealer or your salesman.

Good Stuff Shambles... I better cancel that flight over that I had arranged to personally confront the CEO of Hyundai UK!

I knew we could do it :P

I'm nearly as happy as you :460:

Dazz

I've just been notified that my dealer is to order a 2nd remote and will contact me when they get it.

Goodwill.

My letter to Tony Whitehorn must have swung it!

Thanks Tony (I suspect you might see this as I gave you the URL of this thread) :)

i got my 2nd smart key free with the car :)

:w00t: Yes the i 30 is a great car and will help my wallet in regard to fuel prices. BUT the deal was soured when I received only one security key! Just think if the one key broke down, when I was miles from help, or it got lost or broken. Even worse my wife is livid that she hasn't her own key! I beleive it can cost up to $400 for another and comprises a part number for the fob, another for the key part, plus costs to assemble etc etc Surely Hyundai can do better than that? as it is the only car I know of or have bought that only has one key and extras average only $100. If there is any help? please advise me on ravencl@tadaust.org.au

This post has been edited by Bravo: Jun 3 2008, 08:43 AM

All I can suggest is you follow the markers from earlier in this thread... contact your dealership to start with. Be nice and polite, but firm.

That advice didn't work for me; I had to make contacts up the chain at Hyundai Motor UK Ltd until eventually they agreed to some goodwill.

And :00000732: to the forum :)

You might also want to check out www.i30ownersclub.com for further assistance with your i30 :)

When we went around to dealers on Wed night, we made sure to ask for two fob keys included with the car. But the dealers are saying that the models are now coming up with 2 keys as a standard. It's a shame that some of you who missed out now may have to fork out money for an extra one, seeing as they cost about $400!!! It's such a raut!

Still waiting for my 2nd remote.

Should have collected this week but told still on back order i.e. Hy speak meaning fob is on the boat coming from Korea!!!!!!!!!!!!

Why can't they just post it???

Spooky post eye30.

Called my dealership at 14:30 today as it's been exacctly 3 weeks since they called me with the good news.

They're looking into it, although they can see the "Hyundai-raised order ticket" on the system.

Important Update

My dealer just called. Said "Hyundai have no UK part number for a second keyfob, so it's going to take 2 or 3 days for HMUKL to get one on the system". Said they'd call me when they've managed to order one using the part number, when it's been created. Max 10 days to receipt, so they said.

Hrmmph.

And how long would it have taken if I'd not called them up...?

This post has been edited by Shambles: Jun 13 2008, 11:28 AM

Hi all,

A new i30 owner in Australia here and seems I'm not the only one having issues with this crazy single remote key, and a second key that only seems useful for setting off the alarm.

Just to fill you in on the situation here is Aus...

My partner and I work differing hours and it's somewhat frustrating to have the alarm of this little car wake our neighbors at 2:00 am, so I called Hyundai Australia and after several repeat calls was finally put through to a gentleman by the name of Marinko with a title of 'Hyundai National Customer Relations Manager'.

Marinko tells me the second key isn't a key at all - Hyundai's are only supplied with one key, the second key is an emergency alarm device only. He flat-out refused to consider that anyone would/should need a second key, and likewise refused to entertain the concept that Hyundai should provide a second key (somewhat explains why Hyundai aren't exactly noted for good customer relations in this country :-)

Does this ring true? - the car is leased and it's annoying enough that I'm considering calling the lease company and telling them to come and collect the car - I really don't want it if the attitude of Hyundai is to treat it's customers this way - it's still within the 30 day grace period so I can return it as unwanted.

But is what Marinko tells me true? - I wouldn't want to escalate this issue if it's just one staff member talking nonsense and they would/should provide another key.
Any help or advice appreciated.

Hi Donc.

I eventually got a second key as Hyundai (UK) realised that it was senseless to provide a single remote keyfob, especially when the "spare" is not fit for purpose.

Hi Donc, sorry to hear this.
well i'm in Sydney Australia. i got my i30 CRDi SX about three months ago i got two remote keys with it. did not have to ask.
Is your's petrol or Diesel?
Hyundai have been as good as any other new car manufacturer i have used, they are all the same. the car has been trouble free and i love the economy.
you can buy a second remote if it's that bad.

Hi Donc,

Sorry to hear about your dramas. I would go back to the lease company as they have been issuing 2 keys since about April Build cars (sounds like you got a petrol model that was sitting in the yard for a while?) and most who got one key initially have been able to negotiate a 2nd freebie with their dealer (with a few exceptions) See www.i30ownersclub.com for more info...

If you threaten to return it and explain why and also refer them to this thread and the appropriate ones on the site mentioned above I'm sure they'll help you. If not find out which dealer they got it from and try and wangle an appointment with the Hyundai sales manager there. Nothing ventured nothing gained...

Not many have had any success direct with Hyundai (sounds like the PR people at head office are just puppets with no discretion) good luck... :57:

Regards,

Dazz

If you need any more help log on to www.i30ownersclub.com and send me a P.M.
(I like writing pushy emails and letters... :thumbsup:

Thanks for the response guys - Darryl I will raise this with my lease provider as they are 'big and ugly enough' to get the respect from Hyundai Aus that wasn't granted to me - and we lease more than enough cars from them to warrant action.

It’s interesting to hear Lakes and Shambles received second remote keys because the character I spoke with at Hyundai flat-out denied this was possible unless I purchased a second key from my dealer – and considering the car is only two weeks old (Lakes it’s a ULP model SLX), that’s just not going to happen. This is a warranty issue. I was given two keys when I purchased the car, only one of them sets off the burglar alarm when used and is demonstrably faulty no matter what sort of spin Hyundai place on it. This is a fault, plain and simple. I’m not going to spend money to resolve a warranty issue.

Just as an aside, we have three cars – an X-Trail, a Mazda 6 and now this little puppy Hyundai. Needless to say, both the Nissan and the Mazda both came with two remote keys. Neither of them set of the alarm when used. No issues, no hassles.

PS - Dazz I checked-out the other site and thanks for the offer. Seems this is a larger issue than I thought, although seemingly most people get it resolved if/when they complain loudly enough. I guess like anyone I can tollerate some quality issues in a product I've purchased as long as the company I'm dealing with displays ethics and honesty in rectifying any issues. At this point Hyundai is a long way short.

I've just drafted a letter to Fleet Partners (lessors) and if necessary will cc the Automotive industry Council and Ombudsman re the key not being suitable for purpose and the refusal of Hyundai to affect a warranty repair/replacement for a 2-week old vehicle. Will let you know the outcome.

Hi again donc.

If you need ammunition, gizza shout as I had to jump through hoops to get my second remote. Hopefully, Hyundai (UK) now know how stoopid it was to try to fool customers into thinking it was a good idea to save a few bucks by not providing a second "plipper".

I wrote to my country's MD and got a favourable result. What you need to insist on, is consistency between the two hemispheres.

Thanks heaps Shambles - this is a helpful forum!

After speaking with my dealer and fleet manager this morning we decided to follow protocol at least as far as giving Hyundai the chance to do the right thing – the dealer will make another approach on my behalf, and as necessary escalate within their own hierarchy first. We will only involve the financiers and ombudsman etc. if and as necessary.

Hopefully common sense (and a modicum of customer service) will prevail…

PS – I’ve been with this particular dealer for a number of years and it would be unfair of me not to praise their efforts in all of this –They have been fantastic and as helpful as they can be given the circumstances - maybe because they aren’t just a Hyundai dealer. They also handle Nissan and Holden so they know how vehicle keys and alarms are supposed to work, plus more than a little about providing the sort of customer service that keeps people coming back :-)