Good one Bob,

I'm a big believer in softly softy too - seems to work for me (wife would have fire bombed the showroom if she'd had her way!)

Cheers,

Dazz

This post has been edited by dazzling_darryl: May 2 2008, 04:38 AM

Hi Folks,

Why don't we get a list of anyone still having trouble getting a 2nd key from their dealer + their dealers email address and then all the ones that did get a key could email that persons dealer (separately) to say how their dealer (including their dealers name) was great getting them a second remote..

Got to be worth a try..

Cheers,

Dazz

Cool I30 keyrings mate - where did you get them from?

Hi Bob

how long did your keyring from EBAY take to arrive :puzzled:

ozsnowman,

The "i" keyring was a gift from the saleswoman - she received it at the Adelaide i30 launch.

The "i30" keyring I bought off eBay from the UK (it's a genuine UK i30 part). They are on eBay all the time. I paid arounf AU$18-19 for it. Just search for i30 keyring on eBay.

I30 Dave,

From memory I think the "i30" keyring took about 2 weeks to arrive from the UK.

Bob

Had a bit more of a think about best way to help those still chasing a 2nd key.

Think that if we make up a list they can print out with name and address of those Dealers that organised a second key successfully they could present it to their dealer (would be hard for them to refuse then!)

If we all post name and address and phone number of helpful dealers I will collate into a PDF and attach to final post for unlucky ones to download, print and present!

I'll start: Motors Pty Ltd 6 Victoria Parade Devonport 0364204500

OK? Can't see a problem with that (let's help em out- even shambles!)

Rgds,

Dazz

Following Bob's post of success, I called my dealership YET AGAIN and simply asked "You got my spare fob yet?". That was 2 hours ago.

He's just called me back following a call he had with head office in which was stated that Hyundai UK Ltd had a policy from Nov 2007 to April 2008 which issued a single fob with all newly registered vehicles. The cost of supplying a 2nd fob will not be borne by Hyundai UK Ltd under grace or warranty.

Well sorry Bob but I do get angry and I did this time. I said I was returning the spare loose key as "not fit for purpose" under UK law, seeing as it triggers the alarm when used. I also said that when I bring the i30 in for service or repair, that I would not be leaving my remote fob with them, seeing as it's the only one I possess, and that they could struggle with the single fobless spare.

He then said he would leave an email message with the warrantors expressing his customers dissatisfaction with the whole affair, and would quote what I said that "I would not purchase another Hyundai under any circumstances, nor recommend the marque to any potential customer".

Dazz, that list might be useful (even for shambles) as I intend to bypass my dealership and go higher up into Hyundai UK Ltd. I think a separate thread might be useful. I might even be tempted to include, in the pdf, those dealerships who are either (a) unwilling or (b ) unable to obtain a spare fob for their customers.

Thanks

This post has been edited by Shambles: May 2 2008, 08:57 AM

* sighs *

I wrote to the Director of Customer Services herself.

(IMG:http://i7.photobucket.com/albums/y297/ShamblesX/CCF08052008_00000.jpg)


My next letter is already penned and is being sent tomorrow to the Managing Director of Hyundai UK Ltd.

"Tony Whitehorn! Are you reading this thread? Check your mailbox next week. You'll need to sign for it mate"

First thing tomorrow I'll have a word with my dealer and see what they have been told.

But assuming it will be negative, along the lines of the response shambles got, I'll be emailing Hy UK etc etc.

Will let you know how I get on.

They don't give the date of the decision!!

Shambles have you had a cost for a new remote key fob?

£230 fully reprogrammed with a flip key.

Use registered post as I'm doing. Make them sign for it.

I've asked him to elucidate the apparent difference between aftersales policies, between northern and southern hemispheres. Also asked why punish early takeups, when the same takeups have had the car from early on and probably helped sales of the i30.

Shambles, i would give you my spare key fob if it would work for you m8.
I think the problem is the internet m8, before the internet you would never have known about a guy in Australia getting two key fob's, Dazzler would not have known. we all would have been happy customers with one key fob. :) blame the internet!
ps mate i have named my little i30 CRDi the Silver Noodle Blast, how's that?
cheers

Shamble's just a thought, out here in Australia, i think 08 is the Sorry year, everyone seems to be getting up on the band wagon to say sorry, the next one up is the Pope. if it keeps up you will have Mr Hyundai up on the band wagon to say sorry Mr Shambles for only giving you one Key Fob :right: :grin:
cheers mate


This post has been edited by Lakes: May 8 2008, 02:49 PM

Hey John. I think I love you. Will you have my babies? You can find them 5 miles south of Manchester :banana:


Possibly, although I queried it at delivery time. But you do have a very valid point.


Sounds Chinese, but if it works for you... :thumbsup:


Yeah I reckon you're right. I'm more sorry I didn't win the UK National Lottery this week.
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Hi guys, good news at last. This morning I came to the Hyundai dealer about my leather trim seat and I met the salesman who I got the car deal. He said he can now get the key for me but I had to pay for the reprogramme thing which cost me around $60, was very happy and accepted the offer straight away.

Got home from work, got a phone message from him again that said now I don't have to pay anything they will cover the cost. What a lucky day I had. So I think it's worth for you guys try to keep reminding the salesmen that you deal with, I believe it will work. Good luck. Also want to thank you to Dazz,Bob an others who are trying to help the ONE KEY unfortunaters, really appreciated.

Well my letter has been signed for (online webcheck).

My guess now is that the MD (or whomever signed for it) has consigned it to the metal filing cabinet under their desk. AKA the bin.

Hey Shambles,

My motto is "no news is good news" If I was a betting man would bet that they are looking upon you favourably (that makes two of us)

Good luck,

Dazz

RESULT!

Got an automated text from my dealership, thanking me for booking my car in for today, at 11am.

Rang them to query this, and they said that Hyundai UK CS have instructed them, as a gesture of goodwill, to order and reprogram a second fob for me, free of charge, under a warranty token.

Eeeh I can join the triple-key owners soon :clap: :clap: :clap:

Great news mate. Now maybe we won't have to listen to your pommy whining :whistling:

Only joking :P