Dealer replaced the shocks on my Azera with no improvement. Called Hyundai Customer Service (1-800-)-see the dealer. SM agreed it rides rough over less than smooth roads, but nothing he can do. Called Hyundai-will relay to District SM and he may call you if he wants to. After no call, called CS again and asked for a supervisor. You cannot talk to one now, but one will call you within 24 hours. 22 hours later, he calls. Someone will call and let you know status. Week later get a call from Atlanta Regional office saying Distict SM can see me tomorow in Anderson SC if I want to see him. YES! Will call you back in a few minutes with a time. Two hours later get a phone message to call her, but number is garbled.
It gets better.
Called Hyundai CS at 4:22 -they have no way to call Atlanta regional office and cannot provide me with a phone number. Call the dealer. Called the dealer, SM gave me the CS number in AZ and says he has no number for the Atlanta office. Called the main "store" of which local Hyundai is a division. They do not know how to get in touch with Atlanta either.
Called CS again. They can e-mail Atlanta (it closes in 30 minutes), but no suggestions on how to call them.
Will the guy be there since I have not confirmed I will be? What time will he be there? Why doesn't the local SM know when the guy will be there?
This is what will kill Hyundai - no matter how good the cars are.
BTW, the other area Hyundai dealer also sells Lincolns and I am interested in the new MKS coming out this summer. 15 minute longer drive, but may be time to switch dealers.

New info. Rode with District SM and dealer SM. They concluded the ride is typical for an Azera due to the "sport" tuning. Went for a ride in a 2008. They concluded no significant difference in the ride.
Still a great car, but I think the ride over rough roads can be improved.
Dist. SM was nice, but it was too complicated setting up the meeting.