QUOTE(zredsox @ Sep 14 2007, 02:19 PM)
I went on the Hyundai Service site and printed out the TSB last night. This morning I drove to my Hyundai dealer and met with the service manager.
I showed her previous service invoices where I had been in twice for the clunk problem and they were unable to correct the problem by greasing this and lubeing that and tightening something else. I then pulled out the TSB and said Hyundai now has a solution to the problem. She read it and said, "This is the first time I've seen this." She then said she'd order the struts in and get the problem fixed. She indicated that it would take a couple of days to get them and she would call me when they were in so I could bring the car in to get them replaced.
I'm so excited to be getting rid of this darn clunk. I love my Azera and would have been very pleased if I'd had to live with the clunk, but with out the clunk I'm down right loony about the car.
Yipee, Hooray, and Yahoo --- What a country.
Have a great weekend everybody.
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Happy, Happy, Joy, Joy!!!!!!
Our experiences are very similar.
Here is my story (I call it
The Chimpanzee House Chronicles) concerning my efforts to get the suspension fixed. If you are not interested in reading my full story, please skip to the last paragraph.
CHAPTER 1:
I made an appointment to have a few adjustments to squeaky parts and bits adjusted (inside driver door panel and center console (where knee rests)) and to have my head lights checked for proper alignment and to have the suspension checked for noise and, IMO, a choppy, jittery ride. I dropped it off at 7:30 a.m., I hadn't heard from them by 5:00 p.m. so I called to check on the progress. (this dealer is about 25 miles from my home but they had the best price).
The service rep (this guy won't look customers in the eye) said that they had "no info on what was making the Azera ride "stiff" (his words) but it could be a "stuck strut" (again, his words) and we can't know unless we take it apart". I asked if they had taken care of my other requests (squeaky door sill and center console - remember?). He said, "remind me what other things you requested". I asked, rhetorically, "you've had my car for 10 hours and haven't corrected anything yet?" He replied that they had spent all day "looking" at the suspension. I asked, "what do you mean by "looking" at it?" He said, I can ask the technician/chimp. I said, never-mind. (imagine the primate house at your near buy Zoo).
I finally said, with a tude, "you know what, don't do anything else to the car I'll come and pick it up in an hour". He said, "you sure?". I said, "yes, da#n sure".
I arrived at the service dept and approached the service rep. He didn't look at me but he sheepishly pushed my key to me over the counter and barely audibly said "thanks". He seemed to know what F)@K ups they are (they put the registration sticker on upside down on the windshield when I took delivery of the car).
I got in my car (which they hadn't done anything to except put about 54 miles on it and stunk it up with the smell of gas and oil from some chimps work clothes....ARRRRRRRRGGGGHHHH!) and drove away.
I bet they used it for parts pickups or something else they shouldn't have driven it for.
I could go on about how ratty this service dept. is and how they have hand written signs pointing to the parts dept. and other things (restroom) but the bottom line is that my dealers "service" department is very much like visiting the chimpanzee exhibit at any local zoo.
The next morning, I drove to another Hyundai dealer (about 5 miles away). I eyeballed their service dept, and didn't like what I saw and heard from their service rep (seemed indifferent) so left that dealer and drove to another dealer (this time about 20 miles away) and did the same thing. Only this time, I made an appointment because the service rep was attentive and the service bays were neat and clean and organized. I will drop it off at 7:30 AM today and keep my fingers crossed that I've found a reputable service dept.
CHAPTER 2
>update a week later at the other dealer<
Dropped the car off at 7:30 this morning. It was a pleasant and relaxed atmosphere and the rep was nice. He took the info on the fixes that I wanted:
1. Fix the creaky door sill (where you would rest you elbow at the top of the door if you were driving with your left hand).
2. Fix the creaky center console (where you right knee would rest against it while driving)
3. (this is the big one) I told him that I thought the car's suspension was too noisy and that the ride was too choppy and jittery over less than perfect pavement and I added that I didn't think that a car of this caliber should ride and sound like it does. Left the car and went home (I was off work today).
2:30 p.m. - Got a call from the service rep letting me know that they hadn't gotten to my car yet but he wanted me to know that they hadn't forgotten about me. (cool of him to call with an update, I thought , even though they hadn't looked at it yet)
4:00 p.m. - Service rep calls and asks if I could come in and drive/ride with the technician and point out exactly what was the problem because he was not seeing/hearing anything abnormal. WTF!, I thought to myself.
4:30 p.m - I arrived at the service dept and was met by the Mike the rep and James the Production Manager/Mazda Master Technician/ASE Certified Master-L1 (that's what it said on his business card)... Wow! two uses of the word master on one business card-this guy must be good! I did think it strange though that there was not a Mazda in sight. Apparently they also sell Mazdas down the road somewhere.
James was dressed in a nice logoed polo shirt and khaki dockers and a nice pair of brogans. Wow!, they must pay their techs well, at least my car wont smell like gas and oil this time, I thought.
James and I went over to the Azzy where he asked me to show him what creaks I was talking about. I showed him and he actually heard the creaking sound. We got into the car and I showed him the center console culprit. He began poking at other parts of the car like the dash and anything else that might squeak and he said that it is normal for all of these parts to creak some because if they were really tight, it would crack. I ask if they could put some felt tape or something under it and he said that they couldn't because of the way the thing was put together...yada....yada...technobabble....yaddaaaa......
OK, I said, lets forget this for now and drive so you can evaluate my suspension. We drove for about a quarter mile down a bumpy side street near the dealership and I waited for him to say something....anything, but got nothing. I started asking, did you hear/feel that? He said that it was normal. I said that my 1999 Mitsubishi Diamante made less noise and rode much better than this. He was adamant that this was normal. I said I guess that my expectations of this car were too high.
Then he really turned on the technobabble (which I'm sure was designed to daze and confuse the unwashed) and went on and on about bushings and spring designs and suspension attributes...yada....yada...dududu......
He ended with some crap about how Hyundai went with a mid-year change in suspension parts for the 07s to stiffen up the ride to handle better so that the car wouldn't feel like it was floating like a boat like the 06s did.
By this time my eyes had glossed over and I was getting tired-head from his constant babbling. I just wanted to go home. NO harm no foul but I'm glad to have discovered yet another mediocre dealer service department (albeit a glossy one) that I will stay away from.
Maybe I'll try another dealer before the 12/12 adjustment period is over when I get over the shock of these last few days.
P.S: Just a hunch but I suspect that, that was the first Azera that James had ever laid eyes on
CHAPTER 3
>last paragraph<
Update today....09/14/07
I called the dealer's service rep back today after being denied two weeks ago and this time I was armed with the TSB. I told him that this TSB exactly describes the problem that I brought it in for two weeks ago when they said that all was "normal". I asked if they were willing to change the struts out now and he said, "I'll call you back in an hour". He called back and said, " I spoke with the service manager and we've ordered the struts can you bring it in next Friday". My fronts struts will be replaced next Friday. :banana: :beer: :clap: :w00t: B)
Factory Tsb-azera Shocks Replacement
Sep 13 2007, 05:46 PM
