Are the following typical of Hyundai dealer unethical, dishonest tactics?

Local Hyundai dealer’s city Sunday newspaper advertisement showed stock #, miles and price for used 2007 Hyundai Entourage. On Monday morning at dealership, dealer’s salesman stated to me that newspaper price was correct and that the van was still available. Salesman went and got the keys for us to test-drive it. Upon his return, he said that there was a woman in the showroom with the add for the van. The salesman said that he had previously driven this van over 300 miles to Cedar Point and it was really nice. I test drove the van, and agreed to purchase it for that newspaper price. As we were walking in the showroom, a "manager" pulls my salesman to the side and whispers to him and then goes away. The salesman then tells me the newspaper price is $4000 to $5000 to low. I reminded him that he had stated the newspaper price was correct and that I had said that I would buy the van (for that price). My request for a manager brought the “whisperer” back with claims that the price was $4000 higher than the newspaper published price and “that is just the price”.

Does anyone have any suggestions about I how I should proceed with this situation?

Note: I bought a brand new 2006 Hyundai Sonata SE last year and have been reasonably happy with it, but the incident described above seems to show clearly that the dealership has no ethics or desire to act responsibly.

This post has been edited by tlowellc: Aug 28 2007, 03:06 PM

:00000732: to the forums
i find that most dealers are snakes
call the BBB and report them
or
https://odr.bbb.org/odrweb/public/GetStarted.aspx

for one.. the news paper was probabily misprinted, and it sucks for the dealership because they have certain people who deal with advertising. If the people in the advertising department mess up, its the dealer trying to sell you the car that has to deal with the customer who will be upset when they say it was a misprint.

Although, as a person who is a store manager in retail, I also know that an advertised price is an advertised price. The newspaper SAYS it is that price weather is was a misprint or not so as an employee trying to satisfy a consumer, they should have to honor that price without a doubt, or at least attempt to meet you in the middle by saying they can give you a discount on the real price for the inconvenience. If they don't then you call the BBB, or the dealerships customer service and if it was a Hyundai dealership then call Hyundai's customer service.

I never had a problem with the sale of my car. They came to me with my 2007 Accent and said almost $1500 off of MSRP without even haggling because they get a bonus off of the units they sell and not the dollar amount they bring in. So that was nice since we eventually talked them down $2000 below MSRP. In fact I was 100% satisfied with my service, and they keep satisfying me each and every time i go into the service department.

Good luck

im sorry about your bad experiences but that statement is not fair to the honest ones... on another note, advertising does have its mistakes... you will always see other stores place notices in stores saying that the flyer had an incorrect price... it happens sometimes unfortunately but the salesperson should have checked into it as well on his end before moving on...

This post has been edited by lukem: Sep 21 2007, 09:31 PM