I went to my dealer yesterday to get a fuel filter replaced, since the maintenance log says it was due at 37,500 miles. I normally go to Jiffy Lube for maintenance, but they said they couldn't since the fuel filter is in the gas tank. Anyway, My dealer said that they didn't have filter in stock, but not to worry as it was not required until 100,000 miles.

Another question, they didn't seem to know anything about the fuel tank air filter which was to be replaced at around 22,000 miles the first time I went in-- at that time they didn't know what it was. This time they said they didn't have it in stock, but wouldn't need it until 100,000 miles. Anybody know the REAL story??

The service order they gave me said Customer refused service (for fuel filter(S)). When I complained they wrote on my copy in pen saying that service was not needed until 100,000 miles, but it wasn't on their computer files.

Hi. I am thinking you may want to call Hyundai's National Customer Service line and get some clarification on that. I have heard about the fuel filter being in the tank, but I too have zero clue about that other filter. Please post whatever you find out.

BTW, I have only 600 miles on my Entourage Limited and I absolutely love this vehicle. I have noticed that my gas mileage is improving too. Started at 15, now up to 18, about 90% local driving. :banana:

Dear david,

Thge tactic that you described...the Hyundai service writer telling you a service is "required" when it is not indicated in ANY written Hyundai maintenance schedule or Tech Service Bulletin, threatening to void your warranty, and annotating your work order that "Customer declined X service" is getting to be a common tactic at Hyundai dealers. We are all getting sick and tired of this BS.

Hyundai Managers, are you listening?

This is nothing more than an unethical ploy to drum up more business and less money in your wallet. I believe it is also occurring at other car dealerships, but have only owned Hyundais for 7 years so I have no recent experience. I think the dealers are feeling the same loss of revenue that the US Postal Service is reeling from...people are finding alternatives to snailmail with FEDEX, UPS, email, bill pay etc. These same people are going to Jiffy Lube for fluid service and filters, Sears for tires, alignments, and batteries, etc. Also, Hyundais have such a great warranty that most things are covered for 60K miles but Hyundai dealerships don't make much profit on factory warranty reimbursements. And the car line is pretty darned reliable.

Thus was born the 'creative' service writer needing a way to drum up more business! Guilt them into doubt dismay and fear about their warranty.

Byron

In this case they said the "official" service manual said 100,000 miles, although the car's manual said 30,000 something. I think they said this because they didn't have the part. So they were't pressuring me to do service I hadn't asked for.

BTW, I never do service at Hyundai I can get done elsewhere due to their high prices, and the services listed on their wall are not all in the manual.

I know the fuel filter for my 2004 Tiburon is in the tank and only needs to be replaced at 100K miles. I don't see why the Entourage or any other Hyundai built since then would be any different.