Yes, I bought my van from Fairfax Hyundai in Fairfax VA. They've been very professional and attentive so far. I had a two minor things fixed - the straps on one of my rear seats wouldn't return back into position so they replaced the seat back. Also fixed the passenger sliding door. :clap:

One minor problem I fixed myself - the button near the driver seat that opens the rear hatch would stick in the 'pressed' position. A squirt of silicone solved that. :bwekk:

Unfortunately, my van is having power steering problems that haven't been fixed after two visits. I'm going back for a third but I've already filed with the Hyundai warrantee folks.

We love this van. If the power steering would only work properly . . . :crying:

RG

I had this problem with my van and it was fixed by my columbia hyundai in cincinnati. It had a bad latch assembly and limit switch in the door. I have found that if the van is parked facing down on an incline that it will sometimes reopen when closing. Through the help of a Kia dealer mechanic whom happens to be a friend we have come to the conclusion that the limit switch that senses pressure(hand, finger, arm in the way) is very sensitive. If and when you go to close the door and it happens to roll forward quickly before the drive system catches it it will take that sudden jolt as an obstuction is in its path and reopen as it is designed to do. We pretty much remedy the situation by adjusting the little black cable that opens and closes the door when power is turned on. Other than this minor problem it has been a perfect vehicle (knock on wood). Just remember when you are at your dealership. If you go in with a **** poor attitude you will recieve it in return, it is only human nature.

I have a 2007 Entourage SE, at least once a month, the sliding door will open. I have taken it to the dealer several times.
The door opened once when I was driving....... thank god I did not have my kids in the car that day.
I am very careful to make sure the doors are locked before I pull off now.
My car doors open on flat surfaces, were I live there are no hills or inclines.
I am a very loyal Hyundai buyer I have 2 Hyundai, but this is a serious problem.

Hoping for a closed door.

Update on the power steering problem - it went back a third and a fourth time all four catastrophic power steering failures. The fluid kept leaking out of the system even after replacing most of the parts. Filed with the BBB when it went back the fourth time. Hyundai replaced the vehicle under arbitration from the BBB with a new 2008 model. Picked it up yesterday. Kept the tan interior but went from white to red. The red is a much nicer color for the exterior IMHO. RG

We sometimes have the problem that door does not entire close and than opens again. A few times it would not close on 2nd and 3rd time, but when I helped the door along, it would close. I think we see this problem when the car is parked on an uneven surface and the only thing I can think of would be that the chassis is slightly torqued due to the uneven surface, though that does sound pretty crazy.

I discussed it with the local dealer when I brought the car in for maintenance, he said they could not reproduce it, had heard the complaint several times and had heard from Hyundai that they are working on a TSB for it.

I have a 2008 entourage. The back automatic door does not close properly and sometimes as it is closing it will spontaneously re-open. It is currently at the dealership where they have 2 other entourages with the same problem (an 06 and an 07). The dealership tells me that the computer definately shows a problem but they cannot figure out how to fix it. The manufacturers have suggested a change of parts which have not worked., They are stumped. Meanwhile, they have told me to take my car home until they figure out what works on the other vans. GET THIS-they cannot guarantee that the door won't open spontaneously while driving! They say that we should keep the doors locked while driving. Easy to forget when you are used to driving vans which lock automatically upon ignition.
I'll keep you posted.

I am new to the forum but have a similar problem. I have taken my Sedona 2006 EX to the dealer on four ocassions with a driver side sliding door problem. In most cases the door will shut and then pop very slightly back open and beep three times. Other times it will pop back open in the back once closed and beep three times. The dealer is never able to recreate it. Tonight I caught it with my cell phone on video doing it 4 times in a row. I am anxious to see if we ever get a solution to this problem. The dealer told me they have done all they can do and to call consumer affairs at Kia to see if they can help.

Im a Hyundai tech and my particular dealer has gone to great lengths trying to fix this issue but nothing logical has explained it for us. Hyundais technical resources ie their website for techs and any TSBs that SHOULD have been issued by now on this are zilch. I wanna know what the **** fixes this issue too as im sick of people bringing their vans in and this being a constant unresolved issue. This is one of those things where hyundai needs to get their engineers involved on this and figure out the issue. Im beyond tired of losing money trying to figure this one out, although I might add that another tech in my shop performed the vaccum hose procedure and to my knowledge it works. Time will tell on this.

I see nothing has been posted on this thread in a while.

I took my 2008 Entourage to the dealer today, and one of the things I needed them to look at was the driver side PSD. Sometimes, after the door closed, the motor keeps running for abot 2 seconds. The door doesn't come open, but once I get to my destination I can't open it from the outside. I have to use the key fob or the overhead button to open it.

It was 'broken' when i left the house for the dealer - but I hit a small pothole on the way and THE DOOR OPENED!!!!!! I had to use the overhead button to open/close it again at the next stoplight.

Long story short, the dealer didn't know of any Technical Service Bulletin (TSB) for it and of course it didn't happen when it was there at the dealer -- so I took it into my own hands and found a TSB that was released in March 2009. You can see it by registering for the Hyundai Service website and searching for: 09-BE-001 (also I tried to attach the PDF).

It would be a good idea to register on http://www.hmaservice.com/ so you have access to all this information.

Anyway -- I called them and told them to keep it overnight and fix it tomorrow -- we'll see how that goes.

So if you're experiencing this problem, it should be fixed for you by the dealer.

Had an 07 Entourage SE for just less than a year...had MANY problems including PSD opening after trying to close, airbag light sporadically on and off, smoke out of the dash when using windshield wiper defrost, cracked windshield while sitting in driveway, etc. I also had video of the door problem in case the dealer couldn't replicate. They replaced all parts pertaining to the doors but still had problem. Hyundai replaced my 07 with a 08 Entourage Limited under NJ Lemon Law (settlement). My 08 doors did the same thing the day I brought the van home. Went to the dealership once, replaced latches, never happened again (been about 1 year). They do, however, still make some weird noises after closing (like they are still trying to close / motor running). Other than that, the new van has been MUCH better than the last one.

Thanks for that insight, this is really my only problem otherwise I would be looking for a replacement too. My problem is still occuring and I've got the dealer and Hyundai HQ involved.

I actually was able to replicate the problem at the dealer after a ton of opens and closes on the door. Still though, they said they couldn't determine what the problem was and didn't 'want to throw parts at it' because Hyundai would not reimburse if they did that and the problem still happened.

The TSB I found explained the EXACT problem I was experiencing, but the manufacture dates were off by a few months. The TSB was for Jan 06 - Oct 07 and my van was manufactured in May 08. So they basically said it didn't pertain to my vehicle.

VERY FRUSTRATING!

I'm now waiting on how they want to handle this...I've got the dealer supposedly calling me back sometime and the Hyundai Customer Center should be calling back early next week. If they can't figure out the problem, it's funny because that's what they're trained for, I'm going to have to find out what my options are.

With 2 kids, I can't have anything wrong with a PSD -- the risk is just too high.

I'll try to keep this thread updated, and who knows maybe a new TSB will be generated off this!

Cheers

FINALLY!!!

I had to abandon the first dealership that I took my van to, the service there was absolutely horrible. After taking it to dealer #2, where I was able to reproduce the problem for them -- they replaced both latches and both PSD motors.

I'm headed down to pick it up today, hopefully things will be smooth sailing from here on out.

Cheers

Hopefully that fixed your issue! Let us know how things go in a few days.

There is a Technical service Bulliten for this problem on the Entourage the number is 09-BE-001, if you are still within 5/60 warranty take it into your local dealer for repair

Sorry -- late to reply on this thread.

TSB didn't pertain to my van because it was manufactured outside the dates listed on that TSB...nonetheless, the items were replaced.

I'm sad to say that we're still experiencing the problem. At this point, I'm not sure I want to even take it in because apparently these guys don't know how to diagnose PSD problems. I'm thinking I just need to use the **** key fob and/or the interior buttons to operate the doors.

From just looking at the doors and feeling the handles, etc, it seems to me that one of them is a little looser than the other. I mean that you don't have to pull as hard on the passenger side as you do on the driver side to get the door to open (driver side door is experiencing much more problems).

I think it's in the handle assembly but what do I know?

Cheers

Figured that I would update this thread one last time.

Apparently, when they replaced the PSD motors they didn't use the 'new' modules. They replaced them again and now everything is working properly. Actually now that the new modules are installed, the doors open REALLY QUIET.

I didn't realize how loud the other modules were until they were replaced with the new ones.

We're doing good now :-)