2013 Paint Problem - Hyundai Forums : Hyundai Forum
 
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#1 Old 11-08-2013, 10:31 PM
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Angry 2013 Paint Problem

I have a paint problem on a new 2103 Sonata Hybrid. I have owned the car for 3 months and the Hyper Silver Metallic paint is defective because the paint is striped on all four doors. The dealer and the area factory rep both viewed the car in person and both agree that the problem is real. The factory rep said that Hyundai would agree to repaint the affected panels but I am reluctant to agree to this "fix" since I believe that there is nothing more lasting and durable than factory paint. I asked Hyundai to take the car back and replace it with an identical model that has proper paint. Today I got a letter from Hyundai denying any problem and saying that they have no intention to do anything for me. I am not so sure that a replacement vehicle is a solution because I was at a different dealership today and they had a Hyper Silver Metallic Hybrid on the lot and it had paint stripes too. Is anyone else fighting this problem at this time? Perhaps a class-action law suit might get their attention.
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#2 Old 11-08-2013, 10:49 PM
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I have the same car, I haven't noticed anything wrong with my door paint.
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#3 Old 11-09-2013, 11:06 AM
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Sorry... but I think they were being fair with your and you asking for a new car was over the top.

This one should never have left the line.. they should have repainted it before it ever got on the boat to the US. I wouldn't have left the lot with it...

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#4 Old 11-11-2013, 10:31 AM
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I had a similar issue with a 2008 Sonata. I found a few paint imperfections days after purchasing the vehicle (note that I took delivery late, it was dark and I didn't have a chance to look at the paint closely). I brought it to the dealer and they offered to touch up the paint. The sales person kept saying that the repair would only be covered by their standard repair warranty which I think is 60 or 90 days. After speaking with the owner of the dealership, they agreed that the 'fix' should be covered under the bumper/bumper warranty. This was something I agreed to.

With that said, while I completely agree with you that the rework won't be nearly as good as factory paint and I would have asked for the same thing... I think a rework with warranty is a reasonable compromise. I think you should continue to press Hyundai on this. Unfortunately, I no longer expect the same from a Hyundai dealership compared to a Mercedes dealership.

BTW, the 'fix' on the vehicle paint never gave me any issues even until I sold the car.
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#5 Old 11-12-2013, 10:16 PM
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Quote:
Originally Posted by azbroker View Post
i have a paint problem on a new 2103 sonata hybrid. I have owned the car for 3 months and the hyper silver metallic paint is defective because the paint is striped on all four doors. The dealer and the area factory rep both viewed the car in person and both agree that the problem is real. The factory rep said that hyundai would agree to repaint the affected panels but i am reluctant to agree to this "fix" since i believe that there is nothing more lasting and durable than factory paint. I asked hyundai to take the car back and replace it with an identical model that has proper paint. Today i got a letter from hyundai denying any problem and saying that they have no intention to do anything for me. I am not so sure that a replacement vehicle is a solution because i was at a different dealership today and they had a hyper silver metallic hybrid on the lot and it had paint stripes too. Is anyone else fighting this problem at this time? Perhaps a class-action law suit might get their attention.

wtf over??
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#6 Old 11-29-2013, 12:55 PM
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I have a paint problem if you run your hand over the paint you can feel grit. The car needs to be clay bared. But im afraid it will ruin the clear coat. Dealer told me paint and trim is 30 days only and I had my car almost 90.


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#7 Old 11-29-2013, 01:09 PM
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I used a clay bar on my Sonata last year and it worked perfectly. You just have to use the lube spray that they include with the bar. I could really feel the difference right away.
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