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#1 Old 11-19-2012, 07:32 PM
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Unhappy Warranty claims

Please help

We operate 5 CRDi sonatas as taxis in New Zealand and have had fuel dilution faults will all of them since new, has anyone else found this problem.
As the cars are now out of warranty the dealer and Hyundai New Zealand are denying liability, as the fault has become so bad (have to service some vehicles every 2000km) the cars are becoming un economical to use but have less than 150,000km ?

Any ides would be appreciated, as the only option seems to be discarding the vehicles.

More info :
Hyundai New Zealand replaced 2 cars injectors as we proved they were faulty, as for the damage done to the engine and the other cars the have the same fault they are denying responsibility.
When the cars were purchased the fuel usage were were 'quoted' and was apparently very accurate and achievable as 7.2lpkm we are struggling to obtain 10kmpl
The service intervals were originally advised to be 15000km, recently we have been advised "Taxi use" is deemed to require services at 7500km, the dealer service manager at the dealer even stated they were not suitable as taxis, has anyone ever heard of this before ?

These are only the issues I have time to write down now but are the most serious as it affects all the sonatas we own, thought I should let you no we also have a car with less than 150000km just over 3 years old that requires a new transmission, has been at the dealer for months waiting for a accurate price for repair (we paid about $1200 for diagnoses so far, not willing to commit any more as new transmission cost $18000)

As stated any and or all help would be appreciated, have even email Hyundai Korea but that just seems to anger Hyundai New Zealand.
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#2 Old 11-20-2012, 12:35 PM
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Originally Posted by Taxitech View Post
Please help

We operate 5 CRDi sonatas as taxis in New Zealand...

As stated any and or all help would be appreciated, have even email Hyundai Korea but that just seems to anger Hyundai New Zealand.
Perhaps one reason why we don't get the diesels in Canada. I personally consider the Sonata the most reliable car I have ever owned. However, the service and interaction with the head office has been absolutely dismal. Since they were recently caught with highly overstated fuel economy claims, all advertisement to that end has quietly stopped. One would think that it would be to their benefit, especially in the long term, that they would investigate your problems and come up with a solution.
All I can suggest is to make as much public noise as possible as that seems to be the only way to move such a behemoth as it might affect their sales.
I, for one, will not buy another Hyundai. Already tried selling it privately but no takers. Even its trade-in value is so low now that I can virtually write it off after 6 years.
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#3 Old 11-21-2012, 03:35 PM
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Originally Posted by orrider View Post
Perhaps one reason why we don't get the diesels in Canada. I personally consider the Sonata the most reliable car I have ever owned. However, the service and interaction with the head office has been absolutely dismal. Since they were recently caught with highly overstated fuel economy claims, all advertisement to that end has quietly stopped. One would think that it would be to their benefit, especially in the long term, that they would investigate your problems and come up with a solution.
All I can suggest is to make as much public noise as possible as that seems to be the only way to move such a behemoth as it might affect their sales.
I, for one, will not buy another Hyundai. Already tried selling it privately but no takers. Even its trade-in value is so low now that I can virtually write it off after 6 years.
As you say make as much noise as possible, this seems like the only option as we stand to loss well over 100k with that figure growing by the day. have contacted our solicitor to see if there are many options that way but my guess is that will cost about $30k. Any way whatever happens we will not roll over and take the extremely bad way we have been treated. All we ever wanted was the warranty to be honored, would not think this would be to much to ask.
Hopefully you can get out of your car will some left over change, if it were a diesel it would be even worse.
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