Azera- Airbag Light On., torubleshooting airbag light on Options

[campoly]

I'll be the CIO.
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I'm (mal)contented to be one of the minions :grin:

[boppert1]

Actually...as one that hasn't had any real issues with my Azera, I'm learning that you guys really aren't whining.  I'm saddened to see this happening really.  However, there are still plenty that do love their Azera's still.

Good luck with whatever you end up in afterwards.
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Don't get me wrong...I love my azera. I'll just never buy another one.


Oh and I think I've got a different issue than everyone else with my whirring sound. I know it isn't the rotors because it makes the same noise with the car in neutral at a dead stop. I think it may be something internally that's gear driven...like maybe the water pump? (God I hope not). Or maybe its like a timing chain tensioner or something. I'll have to figure it out when I take it back again this weekend.

This post has been edited by boppert1: Sep 9 2008, 04:39 PM

[campoly]

I'll have to figure it out when I take it back again this weekend.
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Good luck and please let us know what you find.

[david-paul-1]

Actually...as one that hasn't had any real issues with my Azera, I'm learning that you guys really aren't whining.  I'm saddened to see this happening really.  However, there are still plenty that do love their Azera's still.

Good luck with whatever you end up in afterwards.
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"However, there are still plenty that do love their Azera's still".

If my Azera had a still, I would love it also. In fact, I'd have it behind the house working for a living. :)

President David <><

[snaglepus]

:)

Eight posts here yesterday, and only 24 posts so far today? :57:

What the he$$ is going on? :puzzled:

I will take that General position. :liebe011: :grin:
I simply want my now nearly perfect 2007 Azera SE Limited with leather
and XM to keep running as it is now and have no more problems.

:amen:

Our biggest problem is the one that most of us in common seem to be having,
the lousy dealership network

Oh sure, there are indeed some really good and caring dealers,
but for the most part, they are few and far between!

Imagine, when the local dealership finally took mine in to replace the second set of front shocks
(A goodwill replacement BTW) five days after they had the new 640 parts in stock,
I asked the ignorant service advisor to be sure that since the front wheels
would be off anyway, to please rotate my tires front to back.
I even commented jokingly that it was a shame to have to have
the front shocks changed every time I needed the tires rotated.
This same dealer had rotated the tires once before at 4,950 when
the original shocks were replaced under TSB 07-50-007.
Now with 13,169 miles on the odometer, it was past mileage to do that rotation again.

Well you guessed it, stupid could not remember for the thirty second period of time that
it took for us to walk inside, and he didn't bother to write it up on the work order
and I did not notice that it was not included when I signed the work order.
I was already home before I discovered that the tires had not been rotated.
I called the next morning first thing at 07:00 and asked if I could have the old
shocks and was told: "No, we have to turn those old parts in to Hyundai."
I said: "I thought the repair was goodwill, not warranty." "Oh no, it was warranty."
I then informed this jerk that my tires were not rotated.
Instead of him saying: "Well bring it in right away and we will take care of that"
I get nothing, nada, no reply at all. It was like he didn't even hear me!
I ask you, is that any way to run a dealership? :puzzled:

If I need parts or something really simple, I will go back there, but not for anything else.

I found out later that they fired their excellent Hyundai mechanic because he had stood
up for me and insisted that my TSB shocks were bad and needed replacement.
The Service manager and stupid forced this same mechanic to go out to a used 2007 they have for sale and take it for a spin, and I then got the old: "It does the same thing also so that's normal."

Not bashful, they are asking only $23,995 for that used '07 Limited Ultra.
I wonder if the previous owner traded it off account of its lousy front shocks?

They wonder why the showroom is empty and the service bay is all but empty!

Calls to the franchisee manager are not answered and messages left not returned. Never mind.
When this Hyundai is paid down to where I am not upside down, it will be traded off.
I'm applying for membership in the D-P-1 bail-out-of-Hyundai club.
I just hope and pray that it keeps running and performing as it is doing now. :amen:

Thanks for the allowing me to vent. :liebe011:

:P

Delfin

This post has been edited by snaglepus: Sep 10 2008, 11:20 AM

[allmet33]

Okay...my new seat cushion came in and they got it installed (they actually replaced the entire seat bottom). Hopefully this will cure the issue with the airbag light coming on.

[boostedfc3s]

Mine goes back in AGAIN tomorrow. I gave the service manager an earful. That problem with the airbag you say doesn't exist, it came back again after you reset the sensor. Quit jerking me around and fix it right.

[allmet33]

Tell the service manager to contact the service department at Alexandria Hyundai and speak to Brian Holdaway. They took care of mine. They too thought it just needed to be reset, but it kept coming back on. They finally determined that the sensors were faulty. The first time, the one connected to the seatbelt and then this last time, the one's actually in the front passenger seat. So...a new seat cushion was ordered and installed. It's only been a day, so we'll see.

[boostedfc3s]

Well the dealership has no clue.

I've finally gotten fed up enough with them that I called my original sales person and told him your service department just cost a sale on two genesis's because of their incompetence. I originally had plans to buy one, and I had convinced my friend to buy one as well. But now that he's heard all my problems with my azera and the incompetent service people, he's very turned off at the idea.

After all that, I got a personal visit from the SM, and I rode with him today pointing out the problems and noises, and my air bag light even came on during the ride. The service manager was quite surprised to see it on, since he's said all along there's no problem. The tech on the first ride said the suspension and the transmission were fine, but now that they agree there's noises and it rides a lot rougher than it should I may finally get some resolution. He wants a full analysis done on the transmission, which is what they SHOULD have done the FIRST time I complained it was sluggish.

As far as the airbag light, they spent 8 hours on it today with a hyundai tech and the tech line. They replaced the seat sensor and it was still throwing codes. The thing they can't figure out is why the codes are showing as historical even though it threw a code today right in front of their eyes while we were all in the car. An engineer from Hyundai is coming in to look at the car.

The SM of the dealership gave me his cell # and anytime from now on I have an issue he wants me to deal with him rather than just bring it in to the service people. He'll get together with me to work out any problems that aren't being resolved.

He was very apologetic and sympathetic to my on going frustrations. Whether its just a show to try and salvage my plan to buy a genesis who knows...

It all remains to be seen. This is their last chance to make it right or I'm done for good.

This post has been edited by boostedfc3s: Sep 24 2008, 10:19 PM

[boppert1]

:rant2:
Well...went to the dealer today to get my dead battery replaced (again) and I had them look into the whining noise I had coming from under the hood. Turns out the bearing on the idler pulley for the serpentine is on it's way out and will need to be replaced...to a tune of $170?!?!?!?!? I said what the h e l l why isn't this covered? They said it isn't a powertrain coverage (wait...isn't it part of the engine?) and since my car now has 64k miles on it they said it was beyond the bumper to bumper. I explained to my dealer that I purchased an extended B2B from them that gives me 7yrs or 84k mi. The dealership still denied it saying their system kept throwning it back as not covered.

I was ****. I called Cust Relations today and the girl agreed that it was kind of BS and that if there was no extended it would be up to the SM to make the final call (he wasn't there today). I had her check into the extended warranty issue and she could not find a single thing under my VIN#. WTF!?!?!?!?! What the **** did I pay for?

So when I get home tonight i will have to dig out my sales paperwork and tomorrow will be speaking to the Sales & Finance Managers to find out what they screwed me on and also my SM to see if he will cover the repair. I will either be extremely thrilled or extremely pi$$ed depending on the outcome.

The CR girl is also working with me to see if I can get my struts changed for 640's. If I can work that, and if these punks fix this BS part I may stick around with the flying H for a while. If not...I'm done. F- Hyundai and their $30k hunks of scrap metal.

On a side note, I wonder if I can get my dealership to comp me a tank of gas since I have probably wasted at least that much fuel traveling to and from there for completely BS reasons.

[boostedfc3s]

Here's the letter I just wrote the owner of the dealership today and the service manager, after visiting with them today.

Russell,

When we next see each other after you've done some research about the issues I'm having, I'd like to show you what's happening with my sun visor. I've reported it before that it pops out its clip very easily, but my concern was dismissed by whomever tech 14449 is (work order HYCS167853). The problem is very easily to replicate, and is most definitely not "operating as designed". I had forgot to mention it today when we were discussing my car, as we had other more pressing issues at hand. I look forward to resolving this and the rest of the issues I'm having.

For reference the people I've discussed suspension with who are fellow 2006 Azera limited owners were authorized by Hyundai to have shock part number 54611-3L640 installed, as opposed to the 54611-3L040 referenced in TSB 07-50-007 and the original 54611-3L041 as originally installed from the factory. In regards to "handling like a truck" the car floats, wallows, and bounces excessively, especially on bumpier corners and roads. From my discussions with fellow owners the 640 series shocks alleviated such problems. As a car enthusiast, I've owned a lot of cars, and done quite extensive suspension work on two of my sports cars (Ironically the 20 year old turbo charged RX7 I just sold with the original factory shocks had a quieter suspension than the azera, and it had much much stiffer shocks and springs). In my opinion the springs of the azera are not stiff enough for the weight of the front end, and the shocks are valved improperly. So the parts end up working against each other rather than with each other. I realize the azera is not a sports car, and its quite large, but it should still not feel unsafe at highway speeds when there are bumps in the road, or around corners with anything other than smooth roadway. There are times where its felt like the wheels have literally left the road. I am somewhat heavy on the throttle, but I don't drive the azera around corners like its a sports car, but at sensible speeds it feels unsafe in many situations, you can feel the inside front wheel losing its grip on some corners at speeds as low as 20 miles an hour. The front sway bar may also be an issue if the inside tire loses its traction. Some people I know have actually disconnected a sway bar end link and reported improved cornering.

I'd like to think I can trust your service department and dealership should I decide to purchase a Genesis as I originally intended next fall. Please look at this as your last chance to earn my continued business. I want to thank you for your time and I'm looking forward to just enjoying my car once the problems are resolved.

However, just a personal observation regarding Hyundai's mission to move up market... its going to be somewhat difficult for them to sell a 40 thousand dollar genesis or veracruz if customers are given the run around when problems happen and they have to give up their car for the day because they don't provide loaners. If I take my 40 grand and go buy a Lexus down the street, anytime I have a problem I can get a loaner no questions asked. The CEO of my company, city councilman Jim xxxx gets his 11 year old BMW serviced and gets a loaner every time, no questions asked, even for something as minor as an oil change. My friend has a Jag XJR. The service department serviced it and returned it to his garage, all while he was on vacation. If you are trying to target the customers who would be considering a BMW, Lexus, Infiniti, Jag, Mercedes, or any other "established" luxury brand, providing a loaner is the very least Hyundai can do. Even just a phone call to let me know what's going on during the day can go a long way. I can't tell you how many times I've heard the phrase "We'll call you by this time with an update"... and that time comes and goes, and I end up having to make the call myself only to find out the car's been done for an hour. It's the smallest things that can make the biggest difference.


Thanks again,
James

[boppert1]

Great letter...and well said.

I may have to "borrow" from that letter in the near future if I can't get my issues resolved.

It's funny. The last time I was at the dealer (getting the dash fixed) I was with my wife and was showing her the Genesis. She was checking it out saying "wow...this is really nice." then she says: "How much is it?" I told her $36k. She immediately started laughing and said "there is no way I would pay, or let you pay $36k for a Hyundai. I don't care how nice it is...That is ridiculous. That's a Lexus, Infinity, or Caddy CTS."

Just goes to show you that Hyundai has a looooong way to go if they want to hang with the big boys and be considered a household name in the luxury market. Poor dealership and service dept experiences are definitely not helping them get there.

[Pelikan]

She immediately started laughing and said "there is no way I would pay, or let you pay $36k for a Hyundai.  I don't care how nice it is...That is ridiculous.  That's a Lexus, Infinity, or Caddy CTS."
Just goes to show you that Hyundai has a looooong way to go if they want to hang with the big boys and be considered a household name in the luxury market.  Poor dealership and service dept experiences are definitely not helping them get there.
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It seems to me that Hyundai may not be using top drawer parts, especially electronics. I cringe at the tought of buying any Hyundai with the technolgy package. The way they operate at this level (luxury) it seems to me that to be considered as an alternative brand is only wishful thinking.

This post has been edited by Pelikan: Sep 25 2008, 02:39 PM

[allmet33]

It seems to me that Hyundai may not be using top drawer parts, especially electronics. I cringe at the tought of buying any Hyundai with the technolgy package. The way they operate at this level (luxury) it seems to me that to be considered as an alternative brand is only wishful thinking.
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The problem with using top drawer parts means an even more premium price! How can you expect Hyundai to give you exactly what the luxury brands give you without charging the same price? If they did that, then folks would really be looking at them in disbelief. Sure, Hyundai can go out and use top drawer stuff and build the Genesis, but then it would cost as much as the LS460. If folks balk at paying $40K for a Hyundai, what do you think they would do if the sticker read $70K? See my point?

At $40K, what you get with the Genesis is still more than what you get for $40K from most the other automakers. There are plenty that feel the savings is worth overlooking the short-comings the Genesis may have when compared to the E-Class or 5-Series or the GS. There are others that feel paying the extra money is worth getting everything that comes with that particular brand.

Like every other Hyundai vehicle in the line up...it's not the perfect car, but it is the perfect car for some because it allows a good many folks that want the likes of an E-Class or 5-Series, but don't want to buy a stripped down model or settle for a C-Class or 3-Series which may not fit their family. Instead, the Genesis gives them the size they need for the price they were looking to spend and a balance of luxury they would otherwise not afford.

[Pelikan]

The problem with using top drawer parts means an even more premium price!  How can you expect Hyundai to give you exactly what the luxury brands give you without charging the same price?  If they did that, then folks would really be looking at them in disbelief.  Sure, Hyundai can go out and use top drawer stuff and build the Genesis, but then it would cost as much as the LS460.  If folks balk at paying $40K for a Hyundai, what do you think they would do if the sticker read $70K?  See my point?
At $40K, what you get with the Genesis is still more than what you get for $40K from most the other automakers.  There are plenty that feel the savings is worth overlooking the short-comings the Genesis may have when compared to the E-Class or 5-Series or the GS.  There are others that feel paying the extra money is worth getting everything that comes with that particular brand.
Like every other Hyundai vehicle in the line up...it's not the perfect car, but it is the perfect car for some because it allows a good many folks that want the likes of an E-Class or 5-Series, but don't want to buy a stripped down model or settle for a C-Class or 3-Series which may not fit their family.  Instead, the Genesis gives them the size they need for the price they were looking to spend and a balance of luxury they would otherwise not afford.
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Sorry but I can't buy it!
When Hyundai compares its product to..whatever..it implies that their product is equal. If their electronics are inferior, their suspension also then we aren't comparing apples to apples. I never deluded myself for a moment that I was buying a replacement for a Luxury car, but I would expect technology, which by the way is not very expensive, to be if not the best at least among the best. If this is not the case then the words "bargain, good value" must be re-examined.
My beef is not with the car itself, but with Hyundai which treaded into luxo territory without doing its homework, I love my Azera have had no problem whatsoever, but where is it on sales, same with the Genesis where is it on sales and why. People don't associate the name Hyundai with anything over $30K that's the big obstacle for Hyundai. The tales of woe that some members recount are due to poor service and poor product knowledge, you won't find this at any MB BMW Lex etc. and until that is resolved they'll be forever relegated to selling by discounts and rebates. How I wish I could say otherwise.

[allmet33]

Sorry but I can't buy it!
When Hyundai compares its product to..whatever..it implies that their product is equal. If their electronics are inferior, their suspension also then we aren't comparing apples to apples. I never deluded myself for a moment that I was buying a replacement for a Luxury car, but I would expect technology, which by the way is not very expensive, to be if not the best at least among the best. If this is not the case then the words "bargain, good value" must be re-examined.
My beef is not with the car itself, but with Hyundai which treaded into luxo territory without doing its homework, I love my Azera have had no problem whatsoever, but where is it on sales, same with the Genesis where is it on sales and why. People don't associate the name Hyundai with anything over $30K that's the big obstacle for Hyundai. The tales of woe that some members recount are due to poor service and poor product knowledge, you won't find this at any MB BMW Lex etc. and until that is resolved they'll be forever relegated to selling by discounts and rebates. How I wish I could say otherwise.
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Well...that's the problem...Hyundai ISN'T stating their quality to be equal to anyone. What was said was that certain premium sedans were BENCHMARKED when it came to creating the Genesis. Benchmarking does not imply a quality match, it means that certain aspects of other products were analyzed and Hyundai brought a vehicle to market with their own spin on it.

Not quite sure what your beef with the electronics Hyundai has used in the Genesis, but you are aware that they are utilizing fiber optic connectivity with some of their systems right? You don't get any more cutting edge than that. The Lexicon (which the only other maker that has it is Rolls Royce) sound system has been reported to be pretty nice system. As far as navigation goes, Hyundai has really just started getting into that game...so cut 'em a little bit of slack.

I hate to disagree with you, but Hyundai did do their homework and the problem is people want the Genesis to be more than it really is. I think that's how they can justify spending $40K on a Hyundai. The reality is, the Genesis is by far...the best vehicle that Hyundai has made. There are some aspects they hit the nail on the head with, but others not so much. With a car company that's niche is value based products, the Genesis is a value based luxury sedan.

[Pelikan]

I think that you and I have a different opinion in what "benchmark" is, to me it means something I want to equate with. I suppose that's where the confusion arises in the mind of potential customers.

My beef is with all electronics, as when they break down they are not repairable by the dealership and so they sell you a new module or whatever at a very high price, because of this I'm very weary when I buy "technology" that I do so from companies I know use proven parts. Now with Huyndai and its reputation in the eyes of the general public I'd have thought they would have made a special effort to get the best & failproof technology available, it seems not to be so, whyelse would they have these problems. Well maybe you are right I ought to cut them a bit of slack. :beer:

I do agree with you that the Genesis is the best car Hyundai has ever made, maybe I flew a bit off the handle :innocent: but it makes me mad to see such products squandered by the advertising or lack thereof, in my case everybody asks me what car it is, what brand and when I tell them H they can't believe it.

Let's hope that they'll get some hungry marketers, they'll need them if they want to move up market. :thumbsup:

[allmet33]

I think that you and I have a different opinion in what "benchmark" is, to me it means something I want to equate with. I suppose that's where the confusion arises in the mind of potential customers.

My beef is with all electronics, as when they break down they are not repairable by the dealership and so they sell you a new module or whatever at a very high price, because of this I'm very weary when I buy "technology" that I do so from companies I know use proven parts. Now with Huyndai and its reputation in the eyes of the general public I'd have thought they would have made a special effort to get the best & failproof technology available, it seems not to be so, whyelse would they have these problems. Well maybe you are right I ought to cut them a bit of slack. :beer:

I do agree with you that the Genesis is the best car Hyundai has ever made, maybe I flew a bit off the handle :innocent: but it makes me mad to see such products squandered by the advertising or lack thereof, in my case everybody asks me what car it is, what brand and when I tell them H they can't believe it.

Let's hope that they'll get some hungry marketers, they'll need them if they want to move up market. :thumbsup:
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Well...it can be frustrating when electronics break down and everyone knows, it happens. I had an '02 Sonata for 4 years (105K miles) and not one electical component broke down on that car. My Azera...I've had it just over 2.5 years (57K miles) and no electrical breakdowns. I don't consider a faulty sensor a breakdown...more like an annoyance. As far as anything breaking down...well, the warranty covers it for you.

You say that Hyundai is having problems, what problems are they having??? I don't think they are having a defective/failure rate that's any higher than most other automakers product as a whole to be honest. As far as the components not being repairable by the dealership...haven't heard of that one either.

I agree...Hyundai isn't going about backing the Genesis to the best of their ability. As far as advertising...well, since January/February...there have been more Genesis ads to date than there have been for the Azera since it came out at the end of '05. Their biggest issue is customer support. There are some dealerships that get it and, seemingly, a lot that don't. The ones that don't could potentially hurt Genesis sales, but I don't think it will kill the Genesis altogether.

[allmet33]

:unsure: Ooooooo-kay...got the passenger seat cushion replaced last week (Thursday to be exact) and by Monday, the air bag light was on again. Maybe they need to go through and change ALL the freakin sensors and call it a day. This has nothing to do with the performance of the car (which I love), it's just the notion that with the airbag light on, if I were to get into an accident...will they deploy as they should!!! :(

Well...I'm waiting for the center console piece to come in that they ordered to replace the one they scratched up when they put the new seat cushion in, so when that comes in...I'll drop the Azera off to them and have them try again.

Does the lemon law still apply to a car that's still under warranty with 58K miles on it??? :puzzled:

Still lovin my Azera, just a bit worried...that's all.

[boostedfc3s]

^^^ I already asked my old boss, an attorney, about lemon laws in IL. Its gotta be within 12k and the first year of ownership with 4 unsuccessful repairs. So it appears I'm out of luck as well for lemon laws.

You're experiencing the same issue my dealership can't figure out either. New cushion, same problem.... Has me worried as well.

This post has been edited by boostedfc3s: Sep 30 2008, 12:34 PM