We are a fleet operator in Brisbane and have a number of "I30" petrols and 2 years ago bought an I30 Diesel. After some easy use and only 35,000km, the vehicle's engine is cutting out randomly.
We have taken to our local dealer twice to fix the problem and after it still contiuned to do it, I rang Hyundai's main support line for assistance....we reported the problem and took it back to the dealer for a 3rd time who eventually reported to me "we are using bad fuel", and "there is a problem with all diesel fuel in South East Qld".
I asked the service manager why we had no problem with any of our other diesels and he said its statistical. I am very very sceptical why our prados, great walls, ford territory and mercedes diesels all work with no problems...all running the same brand of fuel and many with a lot more km's. In 9 years we have NEVER had any problem like this. According to the dealer, we shouldnt be filling up in South East Qld area, despite our business being located in same. Also the dealership is located in this area. WHY DID WE NOT GET TOLD???????
The service manager told me they cannot guarantee the car will operate in the future and its our fault for putting in fuel with algae in it.
We were not told at the time of purchase this car wasnt fit to be fuelled up with local diesel, nor were we told via any subsequent advices from hyundai. Hyundai Service central told me "it must be the fuel.." basically bad luck and no assistance.
Today I issued instructions to NOT buy any more hyundai vehicles and to not have ANY existing hyundai cars serviced by Hyundai due to them wiping their hands of this problem...its all well and good to sell cars, but the consumer SHOULD be told PRIOR to the sale that the car shouldnt be used with local fuel.
How can you sell a car that MIGHT or MIGHT NOT run with any degree of certainty after just 35,000km??
In the end its OUR fault.....amazing....
Not happy at all.