I30 Diesel Fuel Problems - Hyundai Forums : Hyundai Forum
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#1 Old 02-04-2013, 01:02 AM
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Thumbs down I30 Diesel Fuel Problems

We are a fleet operator in Brisbane and have a number of "I30" petrols and 2 years ago bought an I30 Diesel. After some easy use and only 35,000km, the vehicle's engine is cutting out randomly.

We have taken to our local dealer twice to fix the problem and after it still contiuned to do it, I rang Hyundai's main support line for assistance....we reported the problem and took it back to the dealer for a 3rd time who eventually reported to me "we are using bad fuel", and "there is a problem with all diesel fuel in South East Qld".

I asked the service manager why we had no problem with any of our other diesels and he said its statistical. I am very very sceptical why our prados, great walls, ford territory and mercedes diesels all work with no problems...all running the same brand of fuel and many with a lot more km's. In 9 years we have NEVER had any problem like this. According to the dealer, we shouldnt be filling up in South East Qld area, despite our business being located in same. Also the dealership is located in this area. WHY DID WE NOT GET TOLD???????

The service manager told me they cannot guarantee the car will operate in the future and its our fault for putting in fuel with algae in it.

We were not told at the time of purchase this car wasnt fit to be fuelled up with local diesel, nor were we told via any subsequent advices from hyundai. Hyundai Service central told me "it must be the fuel.." basically bad luck and no assistance.

Today I issued instructions to NOT buy any more hyundai vehicles and to not have ANY existing hyundai cars serviced by Hyundai due to them wiping their hands of this problem...its all well and good to sell cars, but the consumer SHOULD be told PRIOR to the sale that the car shouldnt be used with local fuel.

How can you sell a car that MIGHT or MIGHT NOT run with any degree of certainty after just 35,000km??

In the end its OUR fault.....amazing....

Not happy at all.


Last edited by Ausrec1; 02-04-2013 at 01:07 AM.
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#2 Old 02-04-2013, 02:15 AM
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When you say 'cutting out' do you mean actually stopping dead, hesitating, not running properly, or something else? If the dealer is telling you it's all your problem, and you are using standard out of the pump diesel, not bio diesel, which Toyota and other CRDi makers black list, then I would be paying my legal people overtime and getting them to write a letter to Hyundai Australia. A vehicle sold in Australia has to be able to run on the fuel locally available, as for algae that's a fuel supplier problem, even then the worst that should happen is you get early plugging of the fuel filter, requiring more frequent filter changes, no big deal. As for 'All fuel in SE Queensland is no good', get it in writing, I'm sure the oil companies would like to hear that, sounds like BS to me. Don't give up, the i30 Diesel seems to be a great little car, I've just done an Adelaide Melbourne and return trip last week, biggest problem, keeping down to our stupid 100 km/h speed limits.
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#3 Old 02-04-2013, 07:10 PM
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Thumbs down i30 Diesel not suitable for SE Qld Market

Thanks for the reply. Cutting out means the engine is jsut stopping dead....like its being switched off.

We are running standard diesel (not bio-diesel) from the large orange coloured shell supplier.

We have no trouble with ANY of our other brand diesels at all...we have great Wall, Mercedes, Toyota and Ford. Im actually on my 3rd Prado diesel with no problems ever with it.

The dealer tells me its our fault for putting in fuel from South East Qld. The fuel supplier tells me their fuel is made to meet strict Australian Design standards and is tested before delivery.

Why is JUST the hyundai the ONLY car in the fleet that is playing up?

We certainly werent told this car shouldnt be filled up with local fuel....as a Brisbane based company, its unreasonable to consider that we would import diesel from another state to fuel it up.

I believe its a design fault. The dealer tells me its us.

A BIG THUMBS DOWN for the hyundai I30 diesel !!!!!

35,000 Km and its a lemon.

DONT BUY THIS CAR.
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#4 Old 02-05-2013, 01:01 PM
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You are not alone with the problem - and I buy my diesel here in Denmark/ Scandinavia.

My problem first appeared straight after the 60.000 service. The engine ran un-even at strong acceleration, and at one time the engine stopped on the highway at acceleration from 130 - 140 km/h.

I took it back to the dealer who guessed that the Diesel-filter was from a bad batch. It was replaced and the problem stopped.

Yesterday I took the car (I30 CW Blue) to the 90.000 service. The dealer told my my tank was full of "threads" which was known to clutch a filter inside the tank - he used the word "threads" and not algae. The problem was well known by my dealer, as he is struggling with the problem/ customers now. He could also inform me that Hyundai was convinced that Danish Diesel was to blame.

A sample of Diesel from my tank was send to Hyundai.

It is part of a standard service in Denmark to give the engine a "Diesel-cleaning" with Tunap 983 supplied to the tank, but this time I was supplied with 2 extras in order to run "Diesel-Cleaning" for 1500 km - I pretty am sure I will have to replace the Diesel-Filter after that...

So the Question is: Bad diesel with "Threads/Algae" or some kind of engine/ tank-fault, or ?

In Denmark (Small Country, but great footballers..) we only have 2 refinerys supplying each part of the Country. The differences in Diesel/ Company is the additives they supply or don`t supply. I use standard Diesel 90 % and Shell 10 %. The Danish "car-fleet" is app. 60 % Diesel due to Diesel being cheaper than Gasoline.

I am pretty sure that if Denmark had a problem with Diesel in General, then a great deal of the 60 % of cars in Denmark would have the problem, and It would be all over the News..

I have heard no mention of general Diesel-problems/ bad Diesel in Denmark, and I consider myself pretty curious ;-)

So how do the Threads/ algae come to the Tank, and why is Hyundai (I30) so vulnerable to the problem ?

I see one similarity between I and Ausrec1: Shell Diesel and perhaps Tunap 983 if it is also used in Australia. And maybe the tank/ engine is designed in a way which makes it vulnerable to threads/ algae - i dont know (I am not a mechanic).

it is going to be interesting to watch how Hyundai as a Company will react - i am still a happy customer allthrough now with reservations..

Last edited by Nonnegativ; 02-05-2013 at 01:05 PM.
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#5 Old 02-06-2013, 04:06 AM
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Thumbs down I30 Diesel not suitable for SE Qld Marketplace

Hi There

I was really please to read your comments saying you have had the SAME problem as us, even though you are in a different country.

When I called Hyundai, they told me they had NO RECORD of this problem ever , and yet the dealer told me he has seen many diesels with this problem and IF FACT his dealership was taking cars with this problem from other dealers due to his expertise.


Do you feel you should have been told there is this problem with your care when you bought it? We have done only 32,000 km and the problem is already there...you have seemed to get about double us and you get the same problem....clearly there IS a real problem.

Do you own any other diesels and can you report if you have had this problem in ANY OTHER make diesels?

We havent...its solely the i30 diesel.

This has to be something to do with the filters or how the car processes the fuel....why is it my prado (toyota) goes year after year with much more miles on it...

Anyone out there having the same problem?

We got basically "blown off" when we called Hyundai with what we beleive IS a real problem and told its our fault and we shouldnt put bad fuel in the car.

Last edited by Ausrec1; 02-06-2013 at 04:09 AM.
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#6 Old 02-06-2013, 07:24 AM
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Hi again !

I only own this one Diesel, so I have no references to other Diersel cars.

However - I just read a post on FDM (Danish Organisation for Car-owners) that Shell Fuelsave blockes the dieselfilter (In Danish) :

Ny diesel p standeren | FDM

I have today contacted the headquarter of Shell Denmark and they informed the folloving:

They have had a problem in one part of Denmark, where they had to clean the Tanks of a gas-station. Shell took my inquiry quite serious: They will check the tanks of my "main" gasstation, and try and locate my old used Dieselfilter at my Hyundai-dealer.

I must admit that I am quite impressed with the response from Shell - they will get back to me in a couple of days.

I`ll keep you posted of the progress in the matter.
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#7 Old 02-07-2013, 12:59 AM
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Nonnegativ the threads or algae grows in diesel which has water contamination, even very small amounts of water will provide the correct interface that allows the algae to become established. It tends to be a problem in countries with high temperatures and high humidity, it can also be a problem in marine engines, there are 'algaecides' which kill the algae but then this leaves the dead plant (it is a plant) to be sucked into the filters or lift pump. The area where Ausrec 1 is has recently had massive amounts of rain, with large areas of the town flooded, it is possible water is in the underground tanks, it is also a very warm tropical area so conditions are perfect for algal growth. I hope this is not a serious issue with Hyundai cars, but rather an indication their filters are working better than other manufacturers. Keep us informed, cheers.
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#8 Old 02-07-2013, 01:50 AM
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Guys, thats for the feedback. Ray G, FYI, the problem did occur BEFORE the floods and can I comment here, we run a fleet of 35 cars, about 8 of them diesel and of these other brand diesels NONE of them have ever shown this problem...so to set the record straight, we are using the SAME brand / source of fuel for the diesels. ONLY the I30 is playing up. IF the algae is growing, WHY doesnt it affect any of the other diesels, that is my question??????

What would happen if LESS filtering was applied to the I30 diesel?

We are still very annoyed we are stuck with this "lemon" when all our other brand diesels dont stop for no reason. A friend of mine has a Mazda BT50 diesel and it works flawlessly on South East Qld Diesel Fuel...the same brand and stuff we are using in the I30.


How does any REASONABLE motorist ensure that the fuel that goes in is 100% ok....and why then when we use this SAME FUEL in Fords, Mercedes, Great Wall, Toyota, it doesnt make them stop.

The ONLY constant here is the i30. Hyundai says its us. We say its the car. Lets see if anyone else comes forward with this "non existant" problem.

We are going to speak to the office of fair trading as the dealers are saying they were AWARE of the problem, and yet there is no warning to the buyer.

Having the car constantly stop is unsafe and costing us money.

Dont buy an I30 diesel !!!!!

Last edited by Ausrec1; 02-07-2013 at 01:52 AM.
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#9 Old 02-09-2013, 07:18 PM
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I agree with you, a car HAS to be able to operate on the fuel locally available. Get fair trading on to it something is wrong. Please don't bag every I30 diesel mine has just under 25,000 on it so far and I have bought fuel city and country in South Aust. and Victoria, without any problem so far. The attitude of Hyundai is very poor, they have a problem with this vehicle, they have to offer a remedy. Suggest you make them aware of web sites like this, so they know that poor service will harm the brand, not just their dealership. A call to Hyundai Australia wouldn't hurt as well, with a link to this site. Cheers, don't give up.
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#10 Old 03-02-2013, 02:43 AM
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Hi, I'm a newby but I have an I30 diesal about 4years old and several years ago drove from the mid north coast of NSW up to Mt. Isa across to Townsville and then down the coast. In all that driving through Qld I did not have a problem with fuel. We also drove from Winton south on a dirt road to see the dinosaur footprints. No dust inside at all.
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