I thought that I posted this (Official Hyundai Report) a while ago, but I will post it again, basically this is the response I got from Hyundai when I complained about the fuel consumption.
I am writing with reference to your recent enquiries regarding your
Hyundai Getz, registration Further to the concerns that you
raised in your emails, I have investigated these points and have the
following feedback for you.
With reference to the concerns about the fuel consumption figures that you
are getting compared to the figures published in our brochure, I have the
The published figures for fuel consumption as defined in the Getz brochure
are controlled by a nominated government agency from within the EEC. The
test criteria are determined by the European Union Directive 93/116/EC and
are intended to give new car buyers information to allow comparisons
between other vehicle makes and models.
I can appreciate that these figures play a major part in the decision to
buy a new vehicle, but due to the need to be strictly comparable, the
results should not be considered as fully representative of true-life
driving conditions. The fuel consumption of any model type will vary
depending upon driving circumstances e.g. the number of cold starts,
number of accelerations and journey type will all have a marked effect. As
will weather conditions, tyre pressures, air conditioning switched on or
off, weight carried and so on.
This point is made by the UK Department of Transport in their publication
"New Car Fuel Consumption - The Official Figures". This booklet states
Because of the need to maintain strict comparability of results achieved
by the standard tests they cannot be fully representative of real-life
driving conditions...few motorists drive in towns from a fully warmed-up
start or, outside towns at a constant 56mph or 75mph. There are infinite
variations in driving styles and in road, car and weather conditions, all
of which can have a bearing on the results achieved. For these reasons
the fuel consumption achieved on the road will not necessarily accord with
the official test results.
This booklet is readily available either from the following website, or
from your dealer, should you wish to gain further information on the
Further to the information that can be found from this publication, I can
provide some information relating to the tests themselves. This source for
this information is the Vehicle Certification Agency website [who is the
UK appointed agency by the Department of Transport to perform such tests].
The cars tested have to be run in and must have been driven for at least
1,800 miles (3,000 Kilometers) before testing.
The Urban Cycle
The urban test cycle is carried out in a laboratory at an ambient
temperature of 20° C to 30° C on a rolling road from a cold start, i.e.
the engine has not run for several hours. The cycle consists of a series
of accelerations, steady speeds, decelerations and idling. Maximum speed
is 31mph (50 km/h), average speed 12mph (19 km/h) and the distance covered
is 2.5 miles (4 km).
The Extra-urban Cycle
This cycle is conducted immediately following the urban cycle and consists
of roughly half steady-speed driving and the remainder accelerations,
decelerations, and some idling. Maximum speed is 75 mph (120 km/h),
average speed is 39 mph (63 km/h) and the distance covered is 4.3 miles (7
Combined Fuel Consumption Figure
The combined figure presented is for the urban and the extra-urban cycle
together. It is therefore an average of the two parts of the test,
weighted by the distances covered in each part.
Furthermore, it must be appreciated that the test is conducted with no
driver or passenger within the vehicle, that a different oil type is used
and that air resistance will not play a part whilst in the laboratory
environment. The level of acceleration and deceleration is set on the
test, and may vary considerably to the level given by different drivers in
I understand that the fuel consumption figures you are getting are
concerning you; if you feel that there is something wrong with your
vehicle I would advise that you take the vehicle to your Hyundai
dealership who will be able to investigate your concerns.
Further to your concerns regarding the Getz ABS Recall, I can confirm the
following. I have spoken to our Warranty Department here at Hyundai Motor
UK Ltd who have advised that at present there is no outstanding recall for
I trust you will find this information useful. If you should have any
further enquiries please do not hesitate to contact a member of our
Customer Services Team on the number below.
Customer Services Team
Hyundai Motor UK Ltd
HYUNDAI: A CAR FIRST. A BADGE SECOND
P.S Just to add a note about the recall, my car was recalled three weeks later, promlems with the ABS???