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#1 Old 11-23-2005, 12:30 AM
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almanai
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Hi All,

I have the feeling that our Hyundai Dealar is not doing his job as he should. To fix my car for a throtile problem, he keeps it for 5 days !! and I have to pay for hiring another car during that period.

Becuse of the delay on service, most people are avoiding bringing there cars for the check-up service and find another source.

Any suggestion where I can send this comments to managment of Hyundai ?

Best regards.
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#2 Old 11-23-2005, 02:38 AM
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da_moose is an unknown quantity at this point
I suspect they are just waiting for parts which is causing the delay. I would suggest if the car is still drivable to bring it in for diagnostics and then take the car while they await parts and schedule a second appointment to have the actual service done. However if you're not willing to wait for the next earliest appointment to have the problem fixed then you have to leave it with them or go to somebody else (assuming it isn't warranty work). My local dealer is booking two weeks in advance just for oil changes and routine service let alone actual warranty work. I would assume that if they weren't booking way in advance then they would have suggested this already so I suggest before making an official complaint to Hyundai you find out the specifics as to why it is taking so long to get the car serviced. If it is what I suspect then it is perfectly reasonable. Granted it sucks to have to wait a week for your car but dealers usually cannot stock a lot of parts and if you are not near where the parts are ordered from it can take a while to get parts. Some shops have a loaner car for customers but if this is a regular thing for them they won't have one for everyone. Another problem that shops that run on a by appointment only schedule as opposed to first come first serve is it's hard to determine how much time has to be allocated to each vehicle in advance so it is easy to get behind because the car before you took longer or needed more service than what was originally estimated. This is just a fact of life. A complaint to Hyundai is not going to change anything. But again express your concerns with the service manager to find out what the delay is before making official complaints.
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#3 Old 11-26-2005, 06:54 AM
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almanai
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Many thanks da_moose,

The dealer here are taking advantage of the law system and for that reason they are relax in providing quality service for there customers.

They don't have any issue with the spare parts, but they got big apportunity to expand there business (70-100 cars a day) and they did not do any thing to expand there facilites to accomidate more cars or to hire more people. The delay becuse the number of cars in the queue and if you take the car back you will loose your turn !!

In my opinion, such a dealer don't diserve Hyundai brand and Hyundai should give some pressure to such laousy delars.

I will appreciate if you could pass to me an email address or site that will read such emails with a positive action toward complinets.
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#4 Old 11-26-2005, 07:26 PM
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da_moose is an unknown quantity at this point
I agree if they are not waiting for parts or there is no other reasonable answer for the delay then there is something wrong. I don't know your local laws so I don't know what you are referring to on that front. But you can't just say that they are neglecting their customers because they have a long line up and haven't expanded there shop and hired more people. Granted that may make the wait times shorter but without knowing their current financial position those types of comments are unfounded. There are a million reasons why they would or wouldn't expand their operations. Then again they may already have plans for expansion. But complaining to Hyundai isn't going to change any of that. Now you said it yourself:
Quote:
[b]The delay becuse the number of cars in the queue and if you take the car back you will loose your turn !!
. This is normal for any shop that runs on a 'by appointment only' basis. With this type of system there are a lot of unforseen issues that arise (like I pointed out earlier). As far as loosing your turn, of course everybody has to wait their turn. How would you feel if someone got an earlier appointment but made it well after you? Sorry to sound unsympathetic to your problem but I'm just calling it the way I see it from the information you give me. So far you have yet to convince me that there is an actual problem that needs to be addressed by Hyundai or the dealership and I'm a neutral third party to this. If you expect to get results from Hyundai (whom is naturally biased towards their dealers) then I would seriously try to find out if there really is a problem that can be rectified by Hyundai. Best way is to find out exactly what is causing the delays by talking to the Service Manager. Who knows maybe he/she can help you. But going to Hyundai with essentially conspiracy theorys will not do you any good. If you have a problem that THEY believe exists and can or should be rectified then they will most likely address your concerns with a positive approach. Otherwise you will get a generic message saying "We appreciate your concerns and thank you for your comments. We will look into the matter." (or something like that) and never hear from them again.

To answer your original question I suggest going to the global Hyundai Website, find your country's local website and then find a Contact Us link or a link to Customer Service. I don't know where you are from so I can't get any more specific than that as you need to contact your local branch.
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#5 Old 12-03-2005, 01:48 AM
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almanai
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Good explination da_moose.
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#6 Old 12-27-2005, 06:58 PM
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wolfcub
I am currently working with Hyundai Global Customer Service right now and I have to say that so far I am not very impressed.

I posted this on another thread but basically I bought a new 2006 Sonata in October and the ashtray is defective. It is now the end of the year and I still do not have the $20 part that is needed to fix this and apparently Hyundai was aware of the ashtray part being defective and they fixed the problem but are putting all the "fixed" ashtrays on the cars being built instead of sending them out to the people that have already bought there cars. This seems a bit ridiculous to me and I have yet to get them to provide me an estimate on when I will get mine fixed. They should be VERY happy I am not a smoker!!!!
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#7 Old 07-15-2010, 02:34 PM
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Titobuhay
Hi all,
Please beware of your dealer's service maintenance jobs!
My husband owns a 2005 Hyundai Accent.
I just want to post this message to make everybody aware of how the dealers take advantage of all the people that give all their TRUST to their dealer's services:
It started March 25, 2010 when my husband brought his car for service at Rexdale Hyundai dealer (@ 248 Rexdale Blvd. toronto, ON). As ususal, the dealer did the 33 point inspection and advised my husband to do the tune-up, timing belt, and change air filter on the next scheduled service. On his way home, he noticed his Engine Light turns on after the service. We decided to phone the delear and ask what might be the problem with our car, they told us to bring the car, have it inspected. So we decided to bring it back, again they told us that our car needs to be tuned-up and needed to have the timing belt replaced. It will cost us so much money and decided to postpone the tune-up and the timing belt.
Four months later, the Engine Light was still on, out of curiosity, my husband decided to check under the hood, and he did freaked-out when he noticed that the Air Filter was gone!
I immediately phoned Rexdale Hyundai's Service Department and talked to the Service Manager (his name is Harry). What can I expect, ofcourse he denied that the missing air filter was their fault. I told him that we exclusively bring our car to their dealership because our car is STILL UNDER WARRANTY, we never bring the car anywhere else because we do not want to void the warranty. My husband brought a new air filter yesterday from Canadian Tire and walla - the Engine Light turned off immediately!
Our lesson was, not to bring my car for service ever again at Rexdale Hyundai!


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#8 Old 03-23-2011, 09:37 PM
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mezz1962
Believe me if anyone is buying a used car from these dealers they need to get a carfax from the dealer.

My 2007 Hyundai Sonata just seized on my wife and after Hyundai voided my 10 year warranty they would not have to replace it. I got a carfax on this bomb because it was trouble from day 1.

I saw that the car was originally owned by Hertz who drove 27,000 in less than a year and the ONLY! thing Advantage Hyundai dealership located at 430 Plainview Rd in Hicksville, NY did when they bought it at auction was to give it an oil change, Check the air in the tires and wash and wax it before selling it to my wife with no mention that this was a "Fleet" vehicle.

I really have no clue what that 147 point inspection was because when she pulled out the first time the headlight was out, the tail light was out and the visor's spring was broken so the visor kept falling down....we found out later that the car also was full of sludge which caused the seized engine. A month after we bought it she had a flat and the spare was so bald that AAA refused to use it and they had to tow the car to get the flat tire fixed.

GET A CARFAX and go over every detail and also bring it to a shop to have it checked before you sign anything
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#9 Old 11-14-2011, 11:58 PM
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eonbluff is an unknown quantity at this point
Talking about bad dealership, I have recently picked up the EON ERA and it has been 20 days since taking delivery that my registration number has not been received.

It seems like my car is still in the showroom parked for everyone to only see but not drive around. I had to go out of the city but was unable to do so and had to vent out 2k to hire another vehicle to take me and my family out.

The dealer only keeps telling me that tonight the number will come tomorrow the number will come. Prior to booking I used to receive 2 calls a day inquiring when I will be making the booking. Post sales I have to make 2 calls a day for the registering number.

Is this how Hyundai treats its customers, we have paid full money
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#10 Old 12-02-2011, 03:10 PM
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VAIDA RAVIKANT is an unknown quantity at this point
I had i20 petrol car of 18 months old. After going around 10kms, accidentally my car was hit with a bolder at the bottom of the car.As I was inside the car with AC on , i couldn't exactly know the degree of impact and going through the road conditions in the vicinity, it happens most often that something or the other hits the car bottom. After 3-4 mins , mal-functioning indicator started glowing & I immediatly stopped the car,switched off the engine. I openned the bonnet & found that though there was coolant upto the desired level in the coolant chamber, fumes were coming from the engine.The matter has been taken up with the authorised Hyundai service people. they asked to allow the vehicle cool for 1 hour & then start but the car didn't start. I had to tow the vehicle back & then susequently to authorised service centre where they declared that the engine seased.They had kept the car for around 45 days, got the engine O/H and made a bill of around Rs 76000/-.
Now the tragic part- the insurance company denying to pay the entire cost stating it as consequencial damages. My point of debate is that I stopped the car as and when there is mal-functioning indication and the overheating indicator wasn't on the higher side. SUGGENT ME CAN THE CAR ENGINE SEASE WITHIN 3-4 MINS AFTER THE CAR RADIATOR GETS LEAKED.If it is so then the insurance company will make full payment.

Last edited by VAIDA RAVIKANT; 12-02-2011 at 03:15 PM.
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