Bluelink- Worth Waiting For? - Hyundai Forums : Hyundai Forum
 
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#1 Old 04-12-2011, 03:17 AM
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stitch2010
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Unhappy

Quick background on how long I've been shopping- I've been considering the Sonata ever since they released the 2011 redesigned model. However I did not like the lack of power so decided to wait for the turbo. Then I decided I wanted to wait to try the hybrid to see if I liked it. Well I finally decided I want the turbo version.*

*Now I am torn whether to wait for the 2012 to see what new features they may offer (I love the panorama sunroof d cooling seats on the Optima turbo, but the cheap interior look turned me off what otherwise appears as a sharp car from the outside).*
and specifically Blue Link.*

I'm really into having fun tech/gadget toys to play with and the remote start and monitoring features are a big plus- I nearly considered the Chevy Cruz only because of the iPhone app to monitor the car.*

Anyone have an opinion about whether it really would be worth while to wait? I kinda feel as that i have already been waiting to buy this long, whats a couple more months?*My only fear is what occurred with the hybrid- that while their website says summer release, I don't want to keep waiting untiill January 2012 because I need a new car asap.*
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#2 Old 04-13-2011, 02:24 AM
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Garage
If you keep waiting you will never get a car

I just looked up bluelink and it looks cool but I don't really care about that kind of thing in my car. My Elantra has bluetooth for talking and xm radio and my Android phone does everything else. Considering that my phone got outdated in a year and I plan to keep my car for 7-10 years the first gen bluelink will probably seem like a VHS player by then.

My main concern is that people should be driving instead of messing with gadgets.



2011 Titanium Gray Elantra GLS
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#3 Old 11-17-2011, 11:20 AM
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remote start

Just bought a 2012 Sonata limited. Trying to decide whether to get an after market remote starter by place recommended by salesman who sold me my car or wait for bluelink to have that option available. Salesman said 6 months. Does anyone have any info on whether that is accurate?
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#4 Old 08-09-2013, 02:43 PM
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BLUE LINK: FLAWED, FAILS!
For 3 days the "gas prices" option on my BlueLink system would not function. I called the BlueLink people and spent nearly an hour with reps not knowing what they're doing. They had no clue why it wasn't functioning. Then they told me to disconnect my Bluetooth connection...but then couldn't explain how to do it. "Um, I don't exactly know how to do that, but I'll check with someone who does."

Another 15 minutes went by.

Meanwhile, my car is running out of gas, but the BlueLink team tells me to keep it running so they can send me a link to a nearby gas station. But they couldn't locate one, even though I later discovered a gas station 4 blocks away. "Our locator system isn't working for the Virginia Beach area." If I was having a REAL emergency or had just been hit by a truck, I could be dead by now.

After complaining, BlueLink sends me this email:

"Your service is designed to provide securityand peace of mind in case of emergencies or theft. This service is also designed to provide you with the convenience and ease at the push of the button."

Security? Peace of mind? Convenience? Ease?

Well, the promised functionality has failed. The BlueLink team has failed. With a relatively simple problem with a simple response, my peace of mind has been shattered. The BlueLink team has revealed their incompetence and lack of training. That undermines my confidence should I need them for a major event.

Since I recently renewed my BlueLink contract, I am requesting a credit for my frustration and lack of service. This request is not only due to the incompetence of the team who is supposed to "provide security and peace of mind" but also due to the failure of the BlueLink system for 4 days. If a credit is not possible, I'll simply cancel my contract and request a full refund; it's a simple (and more dependable) matter to contract with OnStar and purchase a GPS.

My conclusion based on this experience? BlueLink is a flawed system, and the team there is handicapped, untrained, and incompetent.

Looking forward to a reply,
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