BLUE LINK: FLAWED, FAILS!
For 3 days the "gas prices" option on my BlueLink system would not function. I called the BlueLink people and spent nearly an hour with reps not knowing what they're doing. They had no clue why it wasn't functioning. Then they told me to disconnect my Bluetooth connection...but then couldn't explain how to do it. "Um, I don't exactly know how to do that, but I'll check with someone who does."
Another 15 minutes went by.
Meanwhile, my car is running out of gas, but the BlueLink team tells me to keep it running so they can send me a link to a nearby gas station. But they couldn't locate one, even though I later discovered a gas station 4 blocks away. "Our locator system isn't working for the Virginia Beach area." If I was having a REAL emergency or had just been hit by a truck, I could be dead by now.
After complaining, BlueLink sends me this email:
"Your service is designed to provide securityand peace of mind in case of emergencies or theft. This service is also designed to provide you with the convenience and ease at the push of the button."
Security? Peace of mind? Convenience? Ease?
Well, the promised functionality has failed. The BlueLink team has failed. With a relatively simple problem with a simple response, my peace of mind has been shattered. The BlueLink team has revealed their incompetence and lack of training. That undermines my confidence should I need them for a major event.
Since I recently renewed my BlueLink contract, I am requesting a credit for my frustration and lack of service. This request is not only due to the incompetence of the team who is supposed to "provide security and peace of mind" but also due to the failure of the BlueLink system for 4 days. If a credit is not possible, I'll simply cancel my contract and request a full refund; it's a simple (and more dependable) matter to contract with OnStar and purchase a GPS.
My conclusion based on this experience? BlueLink is a flawed system, and the team there is handicapped, untrained, and incompetent.
Looking forward to a reply,