I have been watching the forum for a couple of months and now wish I had checked it out before placing my order!

Ordered:-

i10 Comfort
Blue
Automatic
With scrappage

Dealer promised:-

It would be delivered before the MOT on my wifes car expired as she could not be without a car

Dealer Delivered:-

Nothing

History:

I was at the dealer to look over their used cars, sales guy approached (as usual), and went on to explain about the 110 scrappage deal, before he wasted too much time, I told him it would take too long as we needed a car within 6 weeks because the MOT would expire and we could not be without a car. Sales guy disappeared for 5 minutes and came back saying he had a blue i10 auto in the country almost ready for delivery if I put a deposit down. It had already had Gaurdex applied so I would have to pay for that as well.

Following a test drive a deal was done.

Last week I called him to ask when my car would be available, he said he would call back. 2 days later he says it hasn't left the factory, I ask him why is it at the factory when he had told me it was already in the country, long pause followed by "I'll get back to you". Apparently there was a mixup, he assured he hadnt lied to me to make the deal, he was even good enough to not make me pay for the gaurdex as it would not have to be applied.

I told him to stick it where the sun dont shine. I have just managed to get my deposit back, even then they offered to go through their used list to see if there was anything I fancied, you have to laugh or else you'll cry!

So instead of having 6 weeks to find a replacement car I now have seven days, thanks for nothing Richmond Hyundai.

C.

About three months ago, I ordered a set of chrome headlights from a website called sharkracing.com.

I paid for the order, but lo and behold, it's still 3 months later and still no headlights. Just a bunch of rude emails whenever I asked about when they were going to ship.

If you want to buy custom parts for your car, don't go to SHARKRACING.COM. Don't let the paypal link fool you, they are an illegitimate business.

Last summer (June 2008), I purchased a new Elantra from Absolute Hyundai in Mesquite, Texas. As always, I also purchased the extended warranties. (I know Edmund's and places like that recommend that these not be purchased, but I did it anyway). Plus, all my service is done at the dealership of purchase (as is the case with all my vehicles). About a week after buying the vehicle, a foam insulation strip mounted at the lower edge of the windshield and underneath the dash, came off. The dealer said it would take a couple of days to fix and they didn't offer loaner cars. About 3 weeks after buying the vehicle, I was activated by the National Guard. This caused me to quickly add on the miles. In Feb, I was reassigned to Ft Bragg, NC. In March, I was able to get my Elantra and take it out there. During the drive out there, my CD player stopped playing, displaying an error message. I immediately called the dealer and explained the problem. I was told the radio would have to be replaced and to bring it in when I could. I then explained my predicament about being activated and was not sure when I would be back in town. Tracy at the service desk told me not to worry, she would handle it when I got back. AND, incidentally, the foam strip was coming out again. I told her this also.

I returned with the car at the end of July. By now I had just over 36K miles on it. I went in for service, and Tracy came out to meet me, welcoming me back to town. We talked about the service needed and when I mentioned the CD player, she said that she couldn't do anything since I was past the warranty. She explained that the radio is only guarenteed to 36K miles and I had 36,244! I was taken by surprise at this. I mentioned the phone call from 4 months earlier, and asked if there was a log of me reporting the problem then. She said that they didn't track phone calls. I mentioned the extended warranties and she said that they didn't show that I had purchased one, but that wouldn't cover the radio anyway. I expressed my disappointment with her and asked who I could talk to about it. She gave me the number to Consumer Affairs. I called and spoke with a woman who seemed very sympathetic to my plight. She told me to have a new CD player installed at my expense and then submit the bill to her so she could try to get it reimbursed. I haven't done this yet and don't think I will. I don't have any faith that I will get reimbursed.

Incidentally, I get the error message about 75% of the time, whether I'm using manufactured CDs or burned CDs.

I got a bad guy for you. sportcompactpro.com. This company is a fraud. They have an F rating with BBB.org

Wanted to order a Santa Fe cargo screen. They demanded complete credit card info BEFORE revealing S&H. There's no -legitimate- reason to do that, since all they need is what other sites need to calculate S&H - the shipping ZIP code.

When I emailed to ask why they gathered our credit card information before we decided to order - rather than after like everyone else - they disabled their email function.

Suit yourself, but hyundaiparts4less.com is not a site I would trust with credit card info, even if it appeared I might save a few bucks.

Hi,
I am a new user of Hyundai. I was looking suv vans and i choose Hyundai santa fee 2009 Limited from Edmonton,Alberta,Canada.
Your dealer is South Town Hyundai. I went to this dealer on 26 of May for the Santa fee 2009 limited. Every thing was fine and my major concern was to get the car as soon as possible. The manager told me that he has a stock and he can get this car on 27th of May. I got the deal and put $5000 down. Now on 27th I got a call from the dealer ship that i can’t get the car on 27th but i can get on 28th. I say it’s fine. Now on 28th i received a call and told me that i can’t pickup the car on 28th i can get on 29th .I said it’s fine to me. Again i got call on 29th and told me that i can’t pickup the car on 29th i can pickup the car on 30th. I already made my plain to go long trip on weekend. But i said still no problem i can rearrange my trip. On 30th of May I went with my family member to pickup the car. Every thing was fine and the finance manager was showing some thing about the car. He Figer out that there is no remote starter kit installed and side visiors. He came to me and tell about this situation. I was little bit upset but i said it’s fine. But again he told me that they did a big mistake instead of Santa fee Limited 2009 they brought Santa fee GLS 2009. The situation look very panic among the employess although we were upset but still looking for some solution. and finally the General manager came to us in a very rude manner .Although we were upset he was trying to makeup their mistake and put every thing on us that we gave you a **** deal(**** discount) and you have to bear. I was totally shocked and i asked what you gave me deal. Me and my family was really disappointed about the behaviour of General Manager and the Finance Manager was also shocked about the behaviour of GM. I sold my car on Thursday(28 May) I got the insurance on Friday(29). The General Manager left the showroom without solving this issue another lady came to us and telling we can’t help you right now because we closed at 6 pm. Sales person, Manager, General Manager every one left without solving our problem so what I thought that they don’t want a business or that’s a way that they are dealing with customers. Now I decided, option first if I get my money back or atleast i am not going to give business to this particular dealer atleast. Now I have to waste my time to come on Monday which is not my day off I fight for my right what the lady told me to do on Monday.
I think your Hyundai is a great and valuable company and definitely you work for building relationship with customers too. So I demand to help me out the issues.
Thanks
Sayyid Manzur Shamsi
780-904-0550

*** UPDATE: THIS IS PARTIALLY RESOLVED (April 7th 2009) ***
Today I received a letter from my credit union saying the account I had closed is still open. Apparently they had re-opened my account in order to receive the refund and did not tell me about this. Very smart... Anyway, so I do have my refund but I still call this partially resolved because I am not happy with the customer service received, which included charging me fir stuff they did not have in stock and had at least a six week delivery time and the clumsy way in which my problems were handled.


*** ORIGINAL POST (May 21st. 2008) ***

Just wanted to let you all know that I have been in a dispute with Korean Auto Imports (KAI / koreanautoimports.com). Over the course of the past 3 months, the company has:
* Billed me for parts they did not have in stock
* Missed their product arrival date on one of the ordered products by 2 weeks, leading to arrival 4 weeks after the order
* Shipped the wrong product for the second item and did not offer an expedited way to get me the right product, meaning I would have had to wait 3 months for the product I had already paid for.
* Failed to provide me with sufficient information to execute an RMA until I asked for more information
* Executed their refund differently from what they had agreed to, meaning I now lost $229
* Failed to refund me for the return shipping until I specifically reminded them to do so
* Treated me with suspicion and contempt when I tried to resolve the refund issue.
* Been unhelpful in locating my money
* Ignored the request of the BBB to resolve the issues

For a complete history of the transaction:

----- ORDER HISTORY -----

On Feb 21st, I placed an order online through koreanautoimports.com (KAI), a trade name of customsorento.com. I ordered an HID 4000k conversion kit and an Azera Rimtec roof spoiler. The company billed my debit card soon after I had placed my order.

On Feb 22nd I received email from the company telling me that both items are out of stock. The HID kit was to arrive on March 6th, the spoiler on March 18th. The HID kit was finally shipped on March 22nd and arrived soon after, a second package finally arrived on March 29th but did not contain the roof spoiler I had ordered, it contained a more expensive trunk spoiler.

I contacted the company by email on March 29th to notify them of the error, asking them for a solution to deliver the right part asap. I believe in doing the right thing, so I did not want to keep this more expensive item they had shipped me.

The company responded on March 31st telling me shipping the right item would take an equal amount of time as it had taken so far. I wrote the company back that I had no appetite to wait another 5-6 weeks for the product and asked if the order could be cancelled. In the same email, I also indicated that I had since canceled the Mastercard debit card that was used for the transaction and requested they'd refund me through a check. The company wrote me back with the address of the company to return the product to. He also stated "Once we receive the spoiler back we will proceed accordingly", which I took to mean they'd send me the check. They did however omit the RMA number that was required according to the return policy the company has on their web site. So I wrote back to ask for the RMA number and got one in response.

Due to a lot of work related travel, I shipped the product back on April 14th. When they received the RMA'd product, the company sent me an email saying they had issued a refund against the Mastercard that had been used to purchase the products. This was contrary to my request to issue a check, because I had closed the account and canceled the card. I emailed the company immediately, reminding them that I had asked them to issue the refund by check. They responded the next day with apologies for the oversight and telling me the refund was successfully processed anyway.

So I called my bank to talk about the refund and they assure me the money could have never been refunded because the card had been cancelled. They also worked with their accounting department to try and locate the money (this is a small reputable bank I have a good relationship with). I emailed the KAI again with the information I had obtained from my bank. The same day I got a reply from the company they would look into it again "ASAP". Two days later, I sent a follow up email, to which I got no response. On April 25th, I called the company and talked with a rep Who expressed understanding for my situation and promised to look into it.

On April 28th, I received a call from the office manager at the company who told me $229 had left their accounts, she quoted me the reference number for the transaction and suggested I'd call Mastercard. The refund was short the ~$6.50 I had paid for return shipping. For which she said she'd write me a check.

I called Mastercard, they could not help because the card was a debit card. I called my bank who again stated that the money could have never arrived in their accounts because the card was cancelled at the time of refund. I called the company back and explained that their proposed solution was not getting me anywhere. The office manager later called me back while I was on the phone leaving me a rather rude voicemail stating that "the money has left our accounts, there is nothing we can do anymore" and that if I wanted to, I could call her back to tomorrow though she'd "tell you the exact same thing I am telling you in this message". She also accused me or my bank of lying, which one was not exactly clear

Since I was dissatisfied with the progress of our conversations, I decided to enlist the help of the Better Business Bureau (www.bbb.org) as a mediator and submitted the case of April 29th.

On May 13th, I received a check from KAI to reimburse me for my shipping costs. The check came without any further documents, such as an apology.

The BBB today (May 21st) closed the case because KAI has not responded to the BBB's efforts to resolve this issue.

---- END OF HISTORY ----

As KAI is a trade name of customsorento.com, that is the name you can find it under at the BBB. The BBB currently rates the company's performance as unsatisfactory. See for yourself on: http://central-northern-western-arizona.bb...p;firm=27008441

Of course this is the experience of just a single customer. For all I know they could have millions of satisfied customers and you should not base your decision to do business with this company based on my experience alone.

Needless to say I will from here on order my upgrades elsewhere, like:
http://www.kdmstuff.com/
http://www.kspec.com/

I just bought a set of wheels and tires for my 07 Accent, from these guys, and I was very impressed with their service.

Shipping was prompt, and the items arrived in flawless condition. They balanced the tires at no additional charge, and also supplied some nice 'Gorilla' brand lug nuts as part of the overall package.

I've bought countless things on the internet over the years, and I would rate this purchase as one of my best experiences to date.

hooray for tirerack.com!

Discount Tire Direct (discounttiredirect.com) is another one of those great places to buy tires and wheels on the net. I purchased new wheels and tires from them a few months ago, and it was a quite positive experience for me.

They had a good selection, and reasonable prices...the wheels and mounted tires were shipped promptly, and they arrived in flawless condition...the wheel balancing job was top-notch.

I'd highly recommend these guyz!

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When you have some spare time this will make for fun reading!

http://www.ripoffreport.com/searchresults....bmit2=Search%21

Victorville Hyundai California
You may think you have found the worst dealer in the US but let me spin this for you. Sept 15 I decided to trade my 2006 Dodge Hemi RT for a new Genesis. Went on line at the site for the closest dealer to me and got there number and placed a call and ask for price and if they had the new Genesis. All is good so far they requested I fill out an on-line credit pre-approval which I did and then gave them a call back to see if they had received it and was told my credit was excellent and when did I want to make the trade? I informed them I had an appointment in LA and would be back mid morning to Victorville and to have the contract ready so I did not have to be tied up so long, we had agreed on a price for my trade in so I ask to have the contract ready to save us both time. I arrived at the dealership around 11:00am and ask for the salesman I had talked to and they acted as if they knew nothing I was talking about but said they would take care of me and the wait began. Finally after telling the sales person I wanted my Charger keys so I could leave they got the Sales Manager and he said he remembered the credit report and just wanted me to fill out a paper Application now, I refused and raised **** until they got me calm enough to allow them to do the filling out part.

So now we have a deal and the contract was filled out and signed by both my wife and myself. We were given an interest rate of 5.9% as the Contract stated. Three days later, I receive a call from the Finance person telling me we need to come in as soon as possible and sign a new contract from a different lender at an interest rate of 6.35%. At first, my wife said she was not going to sign another contract and I should have listened to her as we had a valid, legal signed contract for an interest rate of 5.9%. Finally relenting, my wife and I returned to the dealership (another 60 mile round trip) to re-sign a new contract for a higher interest rate. Knowing how unhappy we were and still nothing was attempted to appease us in any way whatsoever. We were even charged $18 for a rental car and never even asked if they could reimburse us for this cost. (By the way, this car was purchased with the full extended bumper-to-bumper extended warranty plus the extra warranty.) Two weeks later, the car now has 400 miles on it and I go to put gas in and the fuel door will not open when pushing the fuel door switch. So, I finally found the emergency trip wire in the trunk and was able to fuel the car. I called the dealership and was told to bring the car in (another 60 miles round-trip for me). Upon doing some investigating, I knew it had to be either the solenoid or the switch that was bad and I was really concerned about removing the door panel just because of the extensive wiring in the door. The service department assured me they would have a switch removed from another new car if needed so I would not be without my car (again). Four hours later, with me still at the dealership, I was informed that the problem was too much dielectric grease on the switch and they had cleaned the contact and now the system was functioning properly EXCEPT the fact that when they went to re-install the switch, they broke off one of the clips that holds it in place on the door panel. So now we are in a rental again. A new switch had to be ordered as the service technician said he did not want to take the part off a new vehicle to put on our new vehicle (I can't blame him for this). Back to the rental store and driving home in a "tin box" rental vehicle. Late the next afternoon I am told to come get my car -- it's ready -- another 60 mile trip! Upon arrival at the dealership, my car was cleaned and the fuel door worked. Unhappy and angry, I return home with nothing more than an "I'm sorry" from the Service Department.

The next day I go to a local store and try to lock the car. All locks function properly except for the DRIVER'S DOOR ... it will not lock and I had to use a key. So now I am on the phone to the dealership again telling them I cannot lock my Driver's door. They said, "Bring it in." I decided after seeing their filthy service department and knowing full well that whatever was wrong with my Driver's door lock was caused by their Service Department, I decided to call Hyundai Customer Service who put me in touch with the Genesis team.
I informed them of the experience I had with this dealership and no longer wanted anything to do with them. The Genesis team told me I would be contacted by a Scott Snyder, District Parts and Service Manager for Southern California. Four days later, I receive a call from the Genesis team leader and she wanted me to be in conference with her and Scott Snyder. Scott was a total waste of my time! He asked me what I wanted and I said, "I want you to come out to my house and fix my car since I now have 400 miles on my car from being serviced alone." He is quick to tell me "That AIN'T going to happen!" I was quick to hang up on him! I then contacted Hyundai again and was given the name of Pete Anderson who is the District Parts and Service for the mid-California area. He got me an appointment with Rally Hyundai in Palmdale, CA (which is 180 miles round-trip for me).
Upon arrival at Rally Hyundai, I was treated well by the dealership and my wife and I took the shuttle to breakfast. Two hours later we receive a call that the car is ready to be picked up. They sent a shuttle to pick us up and brought us back to the dealership where they informed me that the problem was the FUSE that controlled that doorlock -- it had been removed and put back in a non-functioning slot on the fuse panel. Also telling me they saw bubbles in my window tint which was done by the Victorville Hyundai and I should give them a call and make them aware that if it gets worse, they would re-do the tinting for me. I have yet to receive so much as a PHONE CALL from Hyundai apologizing and asking me what they could do to make this an acceptable experience. I must tell you that only one person, Mr. Pete Anderson, has ever given me any satisfaction! \

My car now sits in our garage with 700 miles on it (most of these miles put on the vehicle only for it to be serviced!) You may wonder why I am spilling the beans to anyone other than Hyundai, but I am doing this in hopes that it will get the attention of someone higher in the Genesis chain. In a time when 18 dealerships in our area alone have gone under the past two weeks, I would think the dealers would be trying to see that customers have a GOOD experience with their dealership! So be forewarned, if you are thinking of a Hyundai or a Kia, stay away from VICTORVILLE HYUNDAI/KIA on Palmdale Road in Victorville, California!

Dr. Rev. Gary L. Walton (Barstow, CA)
Edit/Delete Message

Check there history. BBB.COM,RIPOFF.COM BUY AT you're ON RISK. I WILL NEVER BUY A CAR FROM ANY DEALERSHIP WITH ANTWERPENS NAME ON IT.

I just purchased a new 07 Sonata from Antwerpen Hyundai in Catonsville, Md. (West of Baltimore). I found their site from the Hyundai web site dealer list and reviewed their in-stock autos. I couldn't believe the prices quoted on the web. WAY under MSRP.

I scheduled a test drive and was impressed w/ the car. Didn't purchase on the 1st visit, just wanted to see and drive one. No pressure. I asked about the price on the web. I was told it was legit. Still didn't believe it.

Scheduled a meeting w/ a "Fleet" dealer through work to get a price to compare. Gave a slight discount from MSRP, but no where close to Antwerpen's. Also LOTS of pressure to buy.

Called salesman at Antwerpen again to inquire about price. He claims web pricing was legit. Told me to print out web prices and schedule appointment w/ internet sales manager (Joel Treece or Linda Chandler). I did. The web price was honored. No pressure, no gimicks, no strings.

I am very impressed with their sales approach in my case. Great price for a new car. I was looking for used but after driving a new sonata it was a no-brainer at the price. Several thousand below MSRP. I'm sure it's well below invoice.

If the car proves to be reliable it has to be the best car bargin of the century. If you're looking for a Hyundai in the Baltimore area - go to Antwerpen's website, check the prices, and then call or e-mail Joel. I think you'll be pleasantly surprised. I was.

Good Luck.

on the us site an alpine amp is 199 with a price drop its 149.99

in canada... the bloody thing is 319 with a price drop its 279.99

wtf??? how the **** can they charge over a hundred dollars more for it when our dollar is the same value??? can any order me two and send it up here or give me some ideas as to what i should do???

here is my proof

http://www2.visions.ca/catalogue/category/...39;&menuLevel=1

http://www.crutchfieldcanada.com/SearchResults.asp
^ its on the second page


the first one is a store just down the street

crutchfield is seriously screwing canadians over

Hi,
Good product for you viewing. Welcome to discuss.
http://www.onvon.com/car-dvd-player-all-in...0.html?skey=d04

http://www.onvon.com/rear-view-camera-c-45.html?skey=d04

http://www.onvon.com/tv-antenna-c-46.html?skey=d04

THEY ARE ONE OF THE FEW PLACES THAT HAS PARTS FOR THE MC ACCENT, BUT NOT VERY PROFESSIONAL, I PLACED AN ORDER, THE MONEY WAS TAKEN OUT OF MY ACCOUNT THAT DAY AND THEN I DIDNT HEAR ANYTHING FROM THEM FOR 2 WEEKS, FINALLY I CALLED THEM AND THEY TOLD ME THAT MY ORDER SHOULD BE SHIPPED OUT SOMETIME SOON, I THEN CANCELLED MY ORDER, THEY WERE GOOD ABOUT GETTING MY MONEY REFUNDED BUT ACTED LIKE IT WAS NO BIG DEAL THAT THEY HADN'T SHIPPED MY PARTS OR CONTACTED ME FOR A COUPLE WEEKS

I GUESS IF YOUR IN NO HURRY TO GET YOUR STUFF GO WITH THEM, IF NOT SHOP AROUND.

great guy to do business with. Bought a chrome grill surround (pics will be up soon)
for a great price and received it today just as promised.
Thanks

Hello Guys

I just had a bad experience with Koreaautoimports.com and wanted to share with all of you.

So, I had ordered seat heaters for Sonata and after I had already paid through the website I get an email from them saying its in back order. To this I felt cheated cos had I had known it was in back order I would not bought from them at all.

I asked for a refund and was informed that they would deduct 10% restocking fee. I spoke to the guy I think it James at also informed him that its not fair and asked him to look at other websites like crutchfield and all where before you even place an order and that deducting the money for something which he didnt even have in stock is not a good business policy.

However, they did not agree and I files a dispute with paypal and won it. To me it looks like they wanted to keep my money and then order the product from somewhere in Korea and then deliver me whenever they get the delivery.

That was a bad experience and would never deal with these guys again.

I purchased a set of Konig Heliums about a month ago from wheelsnext.com and everything went perfect. I knew the Heliums were discontinued but they still located me a set of them and even in the color i wanted. excellent prices. Tires already came mounted and balanced, came with lug nuts, hubcentric rings, chrome valve stem sleeves and properly inflated including free shipping. Overall Im 100% satisfied with the purchase i made through them and would reccomend them to everyone else looking to buy a set of wheels and tires.

Hi All;
Though I didn't buy another Hyundai I brought a friend to this wonderful brand. He bought yesterday an 07 Santa Fe Limited at a Houston dealership.
Though he had all pricing negotiated from a former visit and written down in several email conversations and a verbal confirmation that there are no mark-ups or additional hidden fees the dealership all of a sudden wanted to add a $ 75 "dealer storage fee" and some $325 "advertisement fees".
Guys (and girls), be aware!
Finally after negotiating over the phone he drove his Santa Fe home for $25 above invoice - not bad for a brand new vehicle.
Everything goes you just must know HOW.

-Ty

This used to be Koeppel .These guys wasted more of my time . Dont buy a car here. I bought my first car at Millenium hyundai and it was a joyful experiance this was a jerkjob . Good thing its a Hyundai at least ill never have to go back!

I don't really like to bash, but this company is a joke. They sell quite a bit of volume so you might get lucky....but in the end they are still crooks. They basically sell Automotive Stereos and Accessories. I recently bought the MTX sub enclosure and an Amp through them. It took forever to ship and when I got it is was all scratched up and the screws were all loose in the box. It took a few weeks of email back and forth which includes 2 weeks of them not answering me. they finally said, oh we don't take returns after 14 days. ****, it took them about that long just to get it to me. I have since filed a complaint with the BBB. All I can do is spread the word so I can limit the amount of people I care about to get screwed over. If you look at all their negative feedback on ebay, it was from customers who never got their stuff. Out of spite, they will leave the customer negative feedback and say, We are sorry for the error, please call our cust serv. and we will correct it. Way to ruin somebody's feedback for their mistake.
I did not know of their bad ratings...It's my fault for not looking into them more...
Here is an email that shows all the correspondences between them and I. On his first reply it states "If" there were scratches (as if I'm lying) they were likely from when we put it on the bench to install the speaker. It will start at the bottom and continue to the top which is the most current.

---- Original Message -----
From: "HiFiSoundconnection" <sales@hifisoundconnection.com>
To: <vincenzo70@earthlink.net>
Sent: Thursday, December 28, 2006 10:22 AM
Subject: Re: Parts are missing from my item


> hello, well if you want to speak lawyer talk then i will just go ahead and
> advise that we would have let you return the items with the restocking fee
> but since you want to turn this into a huge hassle, WE DO NOT TAKE RETURNS
> ON ITEMS AFTER 14 DAYS OF DELIVERY. So now you have the items and we wont
> take them back at all, so no restocking fee since we wont accept the items
> back. Thanks for your purchase.
> Your Customer Service Rep,
> Justin
>
> -----Original Message-----
> From: vincenzo70@earthlink.net
> To: sales@hifisoundconnection.com
> Date: December 27, 2006 6:13:22 PM
> Justin,
> Nowhere on your website does it state there is a restocking surcharge for
> returned merchandise.
> Nowhere on my invoice does it state there is a restocking surcharge for
> returned merchandise.
> You stated in this email that your staff may have damaged during assembly.
> Now you expect a customer to pay for your carelessness.
> We are talking about resolving this issue with only $30.
> If this is how it is going to be then fine, I'll take the loss. Give me the
> return info.
> Be advised that I am filing a formal complaint with the Better Business
> Bureau.
> I also have access to free legal representation where I will get my 20% back
> easily.
> This will cost you more just to deal with time, the courts and my lawyer.
> On another note, I also belong to 2 large car clubs in the Chicago NW
> Indiana area as well as several automotive forums online.
> I will post this entire email on all of them in the Audio sections to show
> what your company represents.
> You could have resolved this weeks ago.
> I'll be sure to ship it back to you the exact way I recieved it, loose
> screws and all.
>
>
> Vince Cercone
>
>
>
> ----- Original Message -----
> From: "HiFiSoundconnection" <sales@hifisoundconnection.com>
> To: <vincenzo70@earthlink.net>
> Sent: Wednesday, December 27, 2006 10:31 AM
> Subject: Parts are missing from my item
>
>
>> hello, if you send them back they are subject to a 20% restocking fee and
>> shipping is non refundable
>> Your Customer Service Rep,
>> Justin
>>
>> -----Original Message-----
>> From: vincenzo70@earthlink.net
>> To: sales@hifisoundconnection.com
>> Date: December 26, 2006 6:48:47 PM
>> I have not heard from you in 2 weeks, apparently you are not going to try
>> and make this right. All I have is a PO box. Please let me know where
>> these items are to be shipped back to.
>> Vince Cercone
>> ----- Original Message -----
>> From: "Vince Cercone" <vincenzo70@earthlink.net>
>> To: "HiFiSoundconnection" <sales@hifisoundconnection.com>
>> Sent: Saturday, December 09, 2006 12:53 PM
>> Subject: Re: Parts are missing from my item
>>
>>
>>> Justin,
>>> Nowhere in any of these correspondences did I say the scratches were
>>> small. I said they are visible and very noticable.
>>> If they were small, I would not have an issue.
>>> Also I did not request a "bunch of money". I said reasonable.
>>> 10% is a reasonable amount. It is a customary and reasonable amount for
>>> resolving any issue.
>>> I spent approx. $350 on this sale which would be $30 to $35. I don't see
>>> how that could be considered a bunch of money.
>>> That is basically what was paid for shipping.
>>> I said that I was trying to save the "Shipping hassle" which included
>>> additional shipping costs on both ends.
>>> I do not have a need for any future items through your company.
>>> Therefore
>>> a coupon is not going to work for me.
>>> Originally I was going to order through Ebay but then ordered directly
>>> through your website. It was not until now that
>>> I noticed your negative feedback on Ebay as well as your unsatisfactory
>>> rating (as they term it) with the Better Business Bureau:
>>> http://www.springfield-mo.bbb.org/commonre....html?bid=19842
>>>
>>> So if you still think this is a "Bunch of Money" please give me the
>>> shipping address
>>> for returning this item and I'll ship you back your units for a full
>>> refund.
>>> Vince Cercone
>>>
>>>
>>>
>>>
>>>
>>>
>>> ----- Original Message -----
>>> From: "HiFiSoundconnection" <sales@hifisoundconnection.com>
>>> To: <vincenzo70@earthlink.net>
>>> Sent: Friday, December 08, 2006 1:15 PM
>>> Subject: Parts are missing from my item
>>>
>>>
>>>> hello, there is nothing we can do for you on the box. I can give you a
>>>> coupon for money off on another order but just because this box has a
>>>> couple of small scratches we arent going to refund a bunch of money for
>>>> it.
>>>> Your Customer Service Rep,
>>>> Justin
>>>>
>>>> Thanks for your interest in our products. Please use this coupon code
>>>> 50K19K for $5 off any future order $100 and above at
>>>> http://www.hifisoundconnection.com
>>>>
>>>> -----Original Message-----
>>>> From: vincenzo70@earthlink.net
>>>> To: sales@hifisoundconnection.com
>>>> Date: December 7, 2006 6:21:11 PM
>>>> Ok,
>>>> Well it is not an "IF"... there are scratches on the unit. It would not
>>>> have been as bad if the unit was a solid color but you can clearly see
>>>> the
>>>> scratches and it is noticeable.
>>>> As I mentioned the speaker was installed upside down, so with that the
>>>> attention to detail, quality and care were apparently not there.
>>>> So as you said it was probably a result of the speaker installation.
>>>> I'm sure all the screws being loose in the box while shipping did not
>>>> help.
>>>> This was going to be a Christmas surprise, but it's no longer a surprise
>>>> so
>>>> the rush to install it is over.
>>>> As I mentioned if you were to reduce the price reasonably I would
>>>> consider
>>>> keeping this one to save all the shipping hassle. I might be able to
>>>> use
>>>> some touchup paint to hide the scratches.
>>>> Otherwise I would like to pursue a new unit.
>>>> Vince
>>>>
>>>>
>>>> ----- Original Message -----
>>>> From: "HiFiSoundconnection" <sales@hifisoundconnection.com>
>>>> To: <vincenzo70@earthlink.net>
>>>> Sent: Thursday, December 07, 2006 9:30 AM
>>>> Subject: Parts are missing from my item
>>>>
>>>>
>>>>> hello, we open the box to install the subs, the bag was opened to use
>>>>> the
>>>>> screws to mount the subs. This is not an amplified model so you wont
>>>>> have
>>>>> any hi level input wires. IF there are any scratches it was from when
>>>>> the
>>>>> unit was taken out of the box and put onto a table to have the subs put
>>>>> in.
>>>>> This is a new unit
>>>>> Your Customer Service Rep,
>>>>> Justin
>>>>>
>>>>> Thanks for your interest in our products. Please use this coupon code
>>>>> 50K19K for $5 off any future order $100 and above at
>>>>> http://www.hifisoundconnection.com
>>>>>
>>>>> -----Original Message-----
>>>>> From: vincenzo70@earthlink.net
>>>>> To: sales@hifisoundconnection.com
>>>>> Date: December 6, 2006 7:40:19 PM
>>>>> I just received my Sub and enclosure. I am concerned because it was
>>>>> not
>>>>> factory sealed.
>>>>> There are holes where the box was once stapled shut and no staples were
>>>>> in
>>>>> it. Instead it was taped all over.
>>>>> After opening the box, there were black screws all loose in the carton,
>>>>> and
>>>>> the parts bag was cut open.
>>>>> The sub was mounted in the enclosure but is upside down.
>>>>> I was reading through the instructions and it talks about a part that
>>>>> is
>>>>> supposed to be included but is not.
>>>>> It says to use the supplied RCA High Level input wires. I do not have
>>>>> these
>>>>> wires.
>>>>> Also the enclosure has some scuffs and scratches.
>>>>> Is it possible that this was a return or a refurbished unit?
>>>>> I don't have time to return it because it is a Christmas gift and needs
>>>>> to
>>>>> be installed this week.
>>>>> It took 2-3 weeks for this one to get here so I can't wait.
>>>>> Is there something that can be done since I have no choice but to use
>>>>> this
>>>>> enclosure?
>>>>> Can I get my missing wires shipped quickly? 1 -2 days.
>>>>> Can I get this unit discounted?
>>>>> Vince Cercone
>>>>>
>>>>>
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "HiFiSoundconnection" <sales@hifisoundconnection.com>
>>>>> To: <vincenzo70@earthlink.net>
>>>>> Sent: Wednesday, November 29, 2006 10:22 AM
>>>>> Subject: Re: Your HiFiSoundConnection Order Has Been Processed!
>>>>>
>>>>>
>>>>>> hello, we apoligize for the delay, the thunderform was ordered in for
>>>>>> you
>>>>>> and will be shipping out in the next couple of days, you should have
>>>>>> delivery early next week
>>>>>> Your Customer Service Rep,
>>>>>> Justin
>>>>>>
>>>>>> Thanks for your interest in our products. Please use this coupon code
>>>>>> 50K19K for $5 off any future order $100 and above at
>>>>>> http://www.hifisoundconnection.com
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: vincenzo70@earthlink.net
>>>>>> To: sales@hifisoundconnection.com
>>>>>> Date: November 28, 2006 5:8:36 PM
>>>>>> Can you tell me the status of my order?
>>>>>> I received the amp but not the subwoofer.
>>>>>> The tracking number just says "Billing info received".
>>>>>> The carton label on the amp says carton 2 of 2
>>>>>> Vince Cercone
>>>>>> ----- Original Message -----
>>>>>> From: <sales@hifisoundconnection.com>
>>>>>> To: <vincenzo70@earthlink.net>
>>>>>> Sent: Tuesday, November 21, 2006 8:59 AM
>>>>>> Subject: Your HiFiSoundConnection Order Has Been Processed!
>>>>>>
>>>>>>
>>>>>>> Dear Vince ,
>>>>>>> This email is to let you know that your "MTX Thunderform Sub Box
>>>>>>> Enclosure Granite Car Audio 05-06 Ford Mustang", "MTX 421D CAR AUDIO
>>>>>>> CLASS
>>>>>>> D SUBWOOFER AMP" have been processed and will be ready to ship asap
>>>>>>> using
>>>>>>> here is your tracking number
>>>>>>> - UPS tracking number: 1Z8Y33294251336529

I feel compelled to inform my fellow Hyundai owners about this site.

On 2/21, I ordered front & rear splash guards and wheel locks. The order was received on 2/28..not bad, but...

1) They said they would send an email when the items shipped with the routing number. Well, I did get an email, but it did not contain the tracking number. A minor issue, but still it was a bit frustrating.

2) The order arrived with the wrong wheel locks. I immediately called them (as the instructions indicated) and left a message. Since there is no 800 number it is a toll call. This should have been my first red flag....Well I waited a full day w/o response and called again and left another message. Well it has been over a week now and no response from them on how to exchange the wheel locks.

Now, to make things even more frustating, their website is screwed up. If you go here http://hyundaioemparts.com/Sonata_Parts.asp and look at the wheel locks near the bottom. I order the part based upon the picture, well the pictures are mis matched with the parts. So consequently, I got the wheel locks for the wheels with hub caps, not chrome locks. I would feel differently, if I did on fact order the wrong parts, but I think this is clearly their fault.

So now it looks like I am stuck with the wrong wheel locks....

Other than posting this here, I don't know what other recourse I have...

Thanks for listening...

Anyone interested in a deal for the locks that I have?

I ordered a set of LED taillights from this company 10 days ago. Two days after I processed my order, I received an e-mail saying the price had gone up by $100 and I had the option to refund. I chose the refund. It has now been a week and I have still not gotten my money back or a response from them although they were quick to say that they would refund my money.

I have resolved the issue. It was due to a miscommunication and no foul play was intended.

Perfect Power WebsiteMy Hyundai WAS very hevy on gas or should I say my foot was very heavy on the gas...neways, I was looking for a way to cut down on using so much fuel... besides driving like a grany, Id heard a few peolpe speak about chiping/tuning the vehicle, and by doing so it would lean out the fuel making the vehicle more fuel efficient. I must be honest I was very hesitant to try it, cause I didnt want to fidle with the cars ecu...cause realy didnt want to fork out any more money if something went wrong...

However, long storry short I built up the courage and had a fuel tuner installed in my vehicle , I purchased it from a company here in SA called Perfect Power...& the products name is called a LetRipp Fuel Tuner...

I CANT BELIEVE THE DIFFERENCE... Im in love with this product...Its been a few weeks now and I can see a differance not only in my wallet but in my vehicle as well, the throtle is more responsive and my car feels nippy + the best part about it is that Im saving a little cash on gas

Well done to Perfect Power

Good product gets in my book!

for those who are uncertain just like I was check this link: <a href='http://%5burl=http://www.perfectpower.com/products/letripp_fueltuners.asp' rel='nofollow' target='_blank'></a>]Perfect Power website[/URL]

It will make you change your mind just like I did...

It works...it realy works!!!

My Sonata has the timing chain tensioner noise.

I made an appointment at Stevens Creek Hyundai for last Saturday, got there at 9:30 and they tell me they only do GENERAL MAINTENANCE service on Saturday (even though I specifically mentioned the timing chain tensioner and the noise).

So I reset an appointment for this wednesday. I asked about the loaner car situation, they said they have no loaners, and that I could rent a car at $35 a day if I wanted to..

I called Tuesday to confirm my Wednesday appointment, and the girl couldn't find me in the system. They had my phone number wrong and my name horribly misspelled (maybe it wasn't even me).


Then, when my girlfriend went in for the appointment, it was under my name but took them a half hour to find it. The service writer tells me it will cost my $150 if it comes up as something that wouldn't be covered by warranty, but maybe that's standard procedure at Hyundai.

They have the car the WHOLE day and could not reproduce the sound, even though it happens to me about 75% of the time that I start my car after it's been sitting for at least 45 minutes.

They keep it overnight and hear it today. The service manager comes back and says it's a NORMAL sound. It's like waking up in the morning, you can just start running... wtf... then he tells my g/f that Hyundai isn't doing anything about the timing chain tensioner problem anymore. At this point I don't even want to talk to them anymore, I want to take it somewhere else.

Ok, this dealership sucks right? Can anyone reccommend a good Hyundai service department in the SF Bay Area?

Thanks!

Sales: Excellent!

My sales lady got me a great deal, and I still stop in and say hello to her.

Service: Horrible!

They botched my first 3 oil changes in a row, including shorting me 4.2 (!!!) quarts of oil

Warranty Work: Excellent!

They replaced a timing chain tension spring, and fixed a rear shock noise that was not really required, under warranty. No collateral damage or upholstery smudges... delighted!

On balance, I recommend them. Just tell the SM to please keep an eye on the oil change guy!

I recently purchased most of his stuff for sale (floor mats, bra, and filters) for a great price. He met up with me for delivery everything thing he mentioned was even better than described.

I took my Azera in yesterday because the right rear and sub speakers were not working. They found it to be a bad amp. In order for me not to have to wait for the part to get ordered Dave Menegay brought his 07 Azera around and had them take the amp out of it to fix my car. Also detailed my car.
Now that's service. Big thumbs up for Dave Menegay Hyundai in Rainbow City, Alabama.

Hi, I went to a Hyundai dealer in New Jersey and purchased a Limited version with Touring and Ultimate Option.

the sales person offered me $3000 off on the Touring and Ultimate Option.

So, I brought it home and i was very happy.
but I found out that it was NOT a Touring and Ultimate Option model after looking at the manual.

It was just a Touring and Preminum model which is $2600 less.

I think i got cheated...

I purchased it on saturday and i'm bring it back to the dealer on monday to get a full refund or at least get the model I paid for.

do you think it is possible? please advise me...

I'm so screwed....

The accessory mall is a website run by the parts department at a large dealership in Wisconsin.

I have to give 2 thumbs up again to the guys at the [link=www.hyundaiaccessorymall.com newwindow]www.hyundaiaccessorymall.com[/link] . Brad aka partguy continues to be excellent to work with via email and the telephone. I saved quite a bit when I bought my Santa Fe roofrack crossrails from him a few years ago so I gave him another shot on mudguards for my wife's new Entourage. He saved me a few bucks and saved me a hours worth of time driving to and from the local dealership.

Check it out...

Mall Price / Local Dealership Price
Front Guards $24.97 / $32.02
Rear Guards $24.97 / $32.02
TN Sales Tax None / $5.92
Shipping $10.69 / None

TOTAL $60.63 / $69.96


If you ever need Hyundai parts, I highly recommend these guys!

On a side note... I can't believe the dealership wanted 96 bucks to install these things. Thats like 8 bucks per screw for less than a half hours work.