2007 Entourage No Start - Hyundai Forums : Hyundai Forum
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post #1 of 26 (permalink) Old 05-13-2008, 07:24 PM Thread Starter
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wontstart
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I hate to start my forum membership here with a complaint, but I need to get some answers. I purchased a new 2007 Hyundai Entourage in April or May of last year. We have had some minor problems such as the power doors not always latching, rear spoiler gasket, etc. Nothing that even gave enough of a problem to take it to the dealer (although I will watch for a TSB on the door problem).

However, on 4/11/2008 the van would not start. The lights, windows, doors, etc worked fine, but when I turned the key - nothing, nada, zip. Maybe the sound of a relay under the hood, but that was it. I called roadside assistance and set up an appt. for the tow truck in the morning. However, the next morning the van started right up. I cancelled the tow. After researching the problem on the web, I found that there was a TSB on the problem. I even printed it out for future use. Well, on 5/11/2008 I parked the van and ran into the store. I came back 5 min later and again, no start. My wife came and picked me and my toddler up and we went onto church. After several hours, I came back and tried it again and the van started right up.

I called the nearest dealership on Monday and was told to bring it in today. My dad drove it to the dealership (40 miles away) and they told him they couldn't do a thing unless it wouldn't start for them. Well, after some arguing my dad left and brought the van back to me. I called the Hyundai-USA customer service line and got absolutely ZERO results. They basically told me tough luck and that the dealer had to reproduce the problem. I told them about the TSB and still got the run around. I asked for a supervisor and was told that I would get a call back within 24 hours.

Honestly, I'm just disgusted with Hyundai. A documented intermittent no start problem should not have to be reproduced by the dealer to fix the problem. The TSB and the numerous other accounts of Entourage owners should suffice and give the mechanic sufficient cause to replace the IPM. This is a safety concern and I will not drop this. The worst part is we are supposed to take a family trip in 3 weeks and I'm afraid to take my $30000 van with less than 10k miles on it.

Shameful service. I'll keep you updated. I have another dealer 75 miles away, but I don't want to waste a day and a lot of gas driving it over and get the same result.

Any advice? Anyone here having the same problem?

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post #2 of 26 (permalink) Old 05-13-2008, 11:36 PM Thread Starter
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wontstart
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UPDATE: Just took my 3 yr. old and my nephew to McDonald's. Guess what? Yep, the van wouldn't start when we tried to leave. Called the Roadside Assistance and a wrecker was dispatched. He showed up and tried to jumpstart it. No dice. So the last I saw it was on the rollback headed toward the dealer. That's 3 times in just over a month and twice in the last 3 days! I was also told by roadside service that I had exhausted my service for the month or something to that effect. They are insane if they think I'm going to pay to have my nonstarting van towed to the dealer when they won't fix it.

I'll report back when I talk to the dealer tomorrow. I pray that it will not start for them in the morning.

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post #3 of 26 (permalink) Old 05-14-2008, 08:08 AM
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isenwald
Hi, I`m having the very same problem with my 1998 Galloper 2.5 TDI. Is your van a diesel?
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post #4 of 26 (permalink) Old 05-14-2008, 10:07 AM
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NovaResource
Quote:
Originally posted by isenwald@May 14 2008, 07:08 AM
[b]Hi, I`m having the very same problem with my 1998 Galloper 2.5 TDI. Is your van a diesel?
[snapback]161049[/snapback]
Hyundai doesn't sell diesels in the US.
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post #5 of 26 (permalink) Old 05-14-2008, 10:12 AM
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NovaResource
Quote:
Originally posted by wontstart@May 13 2008, 06:24 PM
[b]After researching the problem on the web, I found that there was a TSB on the problem.* I even printed it out for future use.
[snapback]160921[/snapback]
Is this the TSB you have?
Attached Files
File Type: pdf 07_90_009pdf.pdf (174.8 KB, 355 views)
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post #6 of 26 (permalink) Old 05-14-2008, 10:15 AM Thread Starter
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wontstart
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No, not a diesel. And to my knowledge the IPM module TSB only applies to the 2007 Hyundai Entourage.

I just talked to the service mgr and he saw the van in his parking lot this morning. It started right up for him. However, after talking to him, he agreed that the IPM was probably causing the problem. He is going to call the district service rep and see if he can go ahead and get authorization to replace the part. He was actually very nice on the phone and this story may have a happy ending yet. I'll post updates here when I find out something.

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post #7 of 26 (permalink) Old 05-14-2008, 10:16 AM Thread Starter
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wontstart
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Quote:
Originally posted by NovaResource@May 14 2008, 08:12 AM
[b]Is this the TSB you have?
[snapback]161073[/snapback]
That's the one alright. TSB #07 90 009
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post #8 of 26 (permalink) Old 05-14-2008, 04:21 PM Thread Starter
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wontstart
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UPDATE: Good news! I talked to the service mgr. and the higher ups gave the go ahead to replace the IPM. I really hope this works. I think the service mgr. had a change of heart after my van showed up at their door this morning. At any rate, it looks like the van should be ready before the weekend. Hopefully, this will fix it and I can go back to enjoying this van.

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post #9 of 26 (permalink) Old 05-15-2008, 09:45 AM
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dbobrow
That should take care of your problem. I have a 2007 Entourage Limited that did the SAME exact thing. Luckily I have a GREAT service department at my dealership (I also have a Veracruz, and my neighbor just bought a Sonata....and my parents just bought an Elantra). They like me (and my referrals). Anyway, they knew exactly what the issue was and replaced the IPM. I haven't had an issue since.

Good luck. We really love our van.
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post #10 of 26 (permalink) Old 04-10-2010, 09:25 PM
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GenCoupe
These vans also have problems with the starter relay going bad. The TSB you are talking about where the IPM gets replaced is because of a faulty burglar alarm relay that is part of the IPM and not available separately.
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