I hate to start my forum membership here with a complaint, but I need to get some answers. I purchased a new 2007 Hyundai Entourage in April or May of last year. We have had some minor problems such as the power doors not always latching, rear spoiler gasket, etc. Nothing that even gave enough of a problem to take it to the dealer (although I will watch for a TSB on the door problem).
However, on 4/11/2008 the van would not start. The lights, windows, doors, etc worked fine, but when I turned the key - nothing, nada, zip. Maybe the sound of a relay under the hood, but that was it. I called roadside assistance and set up an appt. for the tow truck in the morning. However, the next morning the van started right up. I cancelled the tow. After researching the problem on the web, I found that there was a TSB on the problem. I even printed it out for future use. Well, on 5/11/2008 I parked the van and ran into the store. I came back 5 min later and again, no start. My wife came and picked me and my toddler up and we went onto church. After several hours, I came back and tried it again and the van started right up.
I called the nearest dealership on Monday and was told to bring it in today. My dad drove it to the dealership (40 miles away) and they told him they couldn't do a thing unless it wouldn't start for them. Well, after some arguing my dad left and brought the van back to me. I called the Hyundai-USA customer service line and got absolutely ZERO results. They basically told me tough luck and that the dealer had to reproduce the problem. I told them about the TSB and still got the run around. I asked for a supervisor and was told that I would get a call back within 24 hours.
Honestly, I'm just disgusted with Hyundai. A documented intermittent no start problem should not have to be reproduced by the dealer to fix the problem. The TSB and the numerous other accounts of Entourage owners should suffice and give the mechanic sufficient cause to replace the IPM. This is a safety concern and I will not drop this. The worst part is we are supposed to take a family trip in 3 weeks and I'm afraid to take my $30000 van with less than 10k miles on it.
Shameful service. I'll keep you updated. I have another dealer 75 miles away, but I don't want to waste a day and a lot of gas driving it over and get the same result.
Any advice? Anyone here having the same problem?