WTF 2011 SF 99,000 major sludge with specified maint
So, this is an extension of my earlier P0014 thread, but with more specific info figured I'd start it over.
Short version: I have a Santa Fe with a major sludge issue, at least if the photos are to be believed. But I've maintained oil well according to schedule, and car has been running nearly flawless whole time. I'm baffled.
So I have a 2011 Santa Fe with 99k miles. Was recently throwing the MIL light on but I thought it was a problem with the gas cap because there was an issue with that. But after replacement of the cap, and the issue persisted, pulled a P0114 took it to dealer realizing warranty was almost up.
After getting the P0014, I walked over to the dealer again today for further follow up. (3rd day in shop). They had previously told me that they were waiting for to Hyundai to get approval for working on the engine. Today, I got the same story, still waiting. So I asked for the manager. (On the prior visit, I had been asked if I had my oil change records, which I knew I had).
He came out and showed me a picture of the engine - a huge sludgy mess. He told me that in fact they had already been contacted by Hyundai, and he had been instructed to put together an invoice for short block rebuild, and submit it to Hyundai corp for approval. I asked why would they do this? Either they are going to deny a claim, or they are not? Why would they need a total first?
He told me he had seen some cases where instead they would offer a credit towards a purchase at Employee Pricing ..... which should be a separate thread, as I know that comes in many versions. (I'll probably start a thread on that issue 'elsewhere)
The whole thing doesn't make sense ---
1) I don't see how the problem exists in the first place. I to change at every 3k, to be on the safer side. What the heck could have caused an issue? Any again, it has run like a champ ... no real noise, no ticking, nada.
2) if Hyundai suspect engines abuse, why would they even bother asking for a total invoice from the dealer first? Only thought I have is they know there might be some other cause... cause otherwise, I would think they would just deny me outright.
3) It looks like I may be missing one record where there is a 6500 mile gap --- I'm going to have to,look hard for that. I'm worried all I may have is a credit card records to cover this, but no invoice.
I'd appreciate any and all advice. I don't want to be accusatory, but something is weird. Bringing up the whole buyout / EPP thing just makes me feel something else is going on.
Last edited by dcbarry; 06-15-2017 at 08:38 PM.