Join Date: Feb 2013
Location: Auckland, New Zealand
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I had the misfortune of having the top intercooler hose come off my 2009 Sante Fe CRDi Elite while travelling on a highway at 90 km/hour. We thought we had a puncture as there was a very loud hissing sounds and the performance of the car changed dramatically.
We called the Hyundai Help Line and explained the intercooler hose had come off and we could not reattach it. After a very long wait a mechanic turned up without and new clamps and attempted to reattach it, which he did using the old clamp.
However, the same hose came off again a few kilometres down the road, this time on a very dangerous part of the highway! We were very annoyed. We called Hyundai again and they arranged for the same mechanic to come to us. He reattached the hose and asked us to follow him back to his workshop about 10 kilometres away; there he attached a second worm gear type clamp to the very top of the hose.
We had now lost 3 hours and I ended up spending $200 on taxis so I could get to my daughter’s birthday party across town while by wife drove the car slowly back home. I am really annoyed that Hyundai knew this was a defect, it had the potential to create a real safety hazard and they have not taken any steps to advise owners, or take preventive steps to correct it when vehicle some in for service. The way I feel right having being stranded for hours and having had the safety of my family put at risk this will be my last Hyundai.
The car is now with local Hyundai dealership (Winger Hyundai) and I will post to the forum the actions they take. Hopefully they will replace the old hoses with new design hoses and clamps.