Problems

[Lefty]

Hey everyone,

Some of you might have seen my posts around this site with some of the problems that I have been having with my 2013 GT.

I decided to start my own thread to keep everyone updated on my situation.

Backstory:
Bought my 2013 Elantra GT with the style and tech package on Saturday October 13th. When I got home, I wanted to show off my new car to my family. My mom noticed right away a dent on the hatch. I quickly called and spoke to the general manager. Since the dealer was closing for the day, he told me to call back Monday to schedule an appointment. Later that night I noticed faint horizontal bars on my nav screen. I figured I would have that checked out too. On Monday, October 15th, I called to set up an appointment for the dent and the NAV problem. On Tuesday, October 16th, while coming home from school, my check engine light came on. I drove straight to the dealer and told them to fix this problem. I waited an hour and the service guy said that my fuel vent hose was un-clamped therefore I was loosing gas vapor. He fixed it, and I was on my way home. When I got home, I noticed a strange smell so I investigated. The smell was coming from the rear foot wells. I noticed my carpeted floor mats were wet. I removed them, and the floor was soaked. I e-mailed the dealer saying to add that to the list of things to check and received a response saying that they will check.

While all of this is going on. I have been keeping in touch with HyundaiUSA to figure out a solution to this problem. Today, Thursday October 18th, I received a call from Corporate. The lady is very sincere and asks me if my dealer has a 30 day money back guarantee. I told her that I am not aware and she says that if the car keeps having problems or cannot be fixed, then I 'may' get a new car.

SO....I have an appointment with the dealer on Monday October 22nd and I need to call corporate to do a follow up on Tuesday October 23rd.

Hopefully everything will turn out ok. I really like this car a lot.

I'll keep updating this as things happen.

[pare_john]

Wow, that really sucks that you are having so many issues with a new car.

[LeMeez]

Good luck, interesting how corporate is so helpful, nice to know. Keep us posted. BTW, you were only one day off of having the reasons why

[Em-squared]

Thanks for the updates, I remember how stressful being in college was. I would not want to be dealing with all these issues on a "brand new" car while trying to also focus on school. Although, when I was in school I drove a crappy Nissan Stanza, and I was always calling my parents and whining about its various issues.

[Lefty]

UPDATE:

Brought my car in to have all the problems listed above fixed. I was told that it will be going to an auto body shop to have the dent fixed. Once finished there, it will get the rest of the problems fixed at the dealer. The dealer gave me a loaner which is a 2012 Sonata GLS. Not to be rude, but it's a junky car. (typical loaner car...smells like cigarettes) My Elantra GT is of much better quality. While getting acquainted with the loaner, my salesman comes up to the car and says he has everything under control...total BS. He said since the car is so new they have to order a new hatch door...it didn't make too much sense since the dent was only about the size of a nickel. I brushed him off and drove home. While home, my brain started working and I started to get furious. I called the service dept and angrily spoke to the service girl (I feel so bad now). I ordered her to stop the service and get me a brand new car. She said I would have to speak with my salesman. He wasn't around so I got his voicemail. I left him an angry comment and hung up.

While at work tonight, I received a call from Hyundai USA stating if the problem was under control. I told her that I don't know anything yet and I want a new car...She said that it isn't as simple as just getting a new car. She explained that I would have to go through the whole process again. She also said that once my GT is returned, if it's not up to my standards, then we will go to the 'next step'. I don't have a follow up call yet. I told her that I will call her once I find out any information.

I'm already exhausted with this whole situation. I kinda miss my 2002 Nissan Sentra. At least I knew what to expect.

[elantraVT]

This is just a horrible thing to have to read, and so the exact opposite of my experience with my 13 GT.

I think i would get a lawyer involved, and tomorrow morning i would get something in writing regarding your dealers position on the 30 day return policy.

I would nto want a car that is less than two weeks old with a replacement hatch, a replacement nav system, some kind of gas leak problem, and to top it off it leaks.

I would not give up on the GT...as most everyones reviews here have been glowing...but IMO hyundai did not keep up there end of the bargain when they sold you a car in the condition yours is. You deserve the same car we all have.

good luck!!!

[Em-squared]

Originally Posted by elantraVT

...

I would not give up on the GT...as most everyones reviews here have been glowing...but IMO hyundai did not keep up there end of the bargain when they sold you a car in the condition yours is. You deserve the same car we all have.

good luck!!!

I second this; very surprised they would replace your entire hatch! I don't know, with my car OCD, all this would be driving my batty. I, too, would want a new car!

[markjenn]

You need to cool down.

It's possible that for customer goodwill that they'll get you a new car, but you won't get it by yelling at people. If I were working at that dealership now, I'd start digging my heels in because you sound like you're going postal and nothing they can do would ever satisfy you.

The dealers and Hyundai have a limited amount of discretion to step in and help customers who have problems and need extraordinary things done to satisfy them, but they don't have unlimited resources. The only legal obligation the dealer and Hyundai has is to fix your car under warranty. It sounds like they were on the road to doing this until you went off the deep end. Cars aren't toasters you buy at Costco with a moneyback if not satisfied guarantee. It will cost them thousands to take your car back as they have to sell it as a used car. That's why, as the Hyundai representative said, there first course is always to try and fix the car under warranty to the customer's satisfaction.

Again, if you are professional and courteous, they may decide to work with you in getting you another car, but you won't get it if you keep up with your current trajectory.

I'm sure this is not the sympathetic "customer is always right" line you want to hear, but it is the reality of the car buying and selling business.

- Mark

[sam27]

While I agree that "you need to cool down" the fact of the matter is many times you don't get the desired response from being professional and courteous because you may not be dealing with professional and courteous people. I am also having problems with a 2013 Sonata GLS and I made the decision that it was in everyone's best interest to go to another dealer because it was stressing me out and I know my next course of action would be extremely aggressive, to say the least, which I am sure would not have magically solved the problems. Of all the problems, I have held on to the one I cannot deal with myself, the transmission, and strange enough, when I first walked into the second dealer, one of the first things I was told is " we have never had any transmission problems with these Sonatas". This means absolutely nothing to me if I am having problems, anyway after two visits, the problem remains so I am hoping now that I may get it replaced. I am sorry for the long intro Lefty, but I just want to give you something to think about. I have (and in my opinion in 2012), everyone should have a very high expectation for the basic things a car should do and the basic service a dealer should provide, after the list of problems you have listed in less than two weeks, if you are getting a full refund should you chance the same model car and or dealer again. What do you think is going to happen to that car? It's possible that some new member may end up here looking for advice/solutions for this same car. I am not advising you on how to proceed, I am simply saying that with the current cost of cars today, we as consumers deserve way better!

[talkingrat]

I interpret that differently, that they're replacing the hatch because the car is new -- and they want to get it back to you in new condition, instead of a patch job.