Hyundai evaluation, feedback >>>> After purchase of vehical

[Big Kahuna]

I think it is fair to say that after you purchase your Hyundai vehical you should wait after your first service and any warranty repair to evaluate the dealership and Hyundai. I know that they ask for high remarks for the evaluations and feedback but why not wait until after? I love my car!

[whisperquiet]

I received a survey on the first service and gave the dealer poor to middle marks since they did not do what they have done. They requested that I call them if I could not give all 10s.....what is the point exactly if they do incomplete work and get a 10???

[SVTfocusO3]

They'll usually take care of you if you call them and explain the situation. There at your mercy now.

[whisperquiet]

Originally Posted by SVTfocusO3

They'll usually take care of you if you call them and explain the situation. There at your mercy now.

I hate telling people to do what is expected of them......they are supposed to be a professionally run business...........right?? I advised what was wrong and they chose to not fix the problems.

I wanted three small problems fixed.......the steering wheel needs to be centered (small thing), the driver's seat rails need to be replaced or tightened, and the right front fender alignment is slightly off (no big deal not visible to 99% of the people who would look at the car).

What was fixed............the ECU download to fix the gas cap open warning. Couldn't fix/align the front end because they did not have the specs (which are available on the www.hyundaitechinfo.com site), and could not align the front fender unless it went to the body shop.

So...........complete waste of time = poor dealer survey every time with me.

I set up an appointment with the service manager for next week...he told me they did not have the front end alignment specs yet..........I told him that I had them to share with him and he said he COULD manually input the specs into the alignment rack. Such a deal for me, but could not replace the seat rails.

I will keep bad rapping them until they fix these minor issues....I hate to waste time fixing stuff that could be fixed with one trip and will write a letter (cc'd to the BBB and Hyundai Corporate) to the owner if they don't do the right thing. I learned a long time ago that a proper paper trail/documention works wonders with lazy, unresponsive people.

[SVTfocusO3]

Sorry to hear that, I am in Florida, so if your down here, come to Hyundai of NPR.

[prmax]

I am planning to take mine to NPR at the 3K service. Didn't buy the car from them, but I did buy my wife's car from them. Need two things fixed; fuel cap TSB and for some reason my fuel gauge starting acting up. The average MPG jumps all over the place when I have around 50 miles left on the tank and we know about the fuel gauge not keep correct tabs on the fuel. Hopefully they will be responsive and take care of my issues. I guess you have had good service results with them?

[13SantaFe]

I too have had bad luck with the service department. We will be taking it back for the 4th time to get a clunking sound in the front fixed. Just in case they don't fix it this time I have the Motor Vehicle Defect notification paperwork ready to send out to Hyundai. It is sooo much easier to do the work myself. I don't damage the vehicle repairing it, and I put it all back together correctly when finished working on it. Plus it appears I could know more about the vehicle than my service department does. Now if only I could get Hyundai to pay me to do the warranty work on it.

[dtech]

Big Kahuna I just filled mine out this AM and agave the dealership high marks because I was very happy about the way the entire transaction was handled including an aggressive price - well below reported dealer invoice and even more below Edmunds or KBB fair value pricing. I elected to do this prior to any service mainly because after nearly 2 months of checking out various cars and narrowing the models then it was checking out dealers and what a big difference there was from dealership to dealership. Should I need warranty service I will go to a nearby dealership despite not buying from then and reach out to Hyundai USA if they don't meet expectations.

I am in westminster but bought mine down south in Aurora. I did find it interesting that one of the survey questions near the end was inquiring whether someone at the dealership had advised me of the survey attempted and encouraged me to give high marks.