Dealer oil change warning - Hyundai Forums : Hyundai Forum
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post #1 of 34 (permalink) Old 03-19-2017, 12:13 AM Thread Starter
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Dealer oil change warning

Last week I took my 2016 Tucson SE for it's first oil change at the dealer. The first oil change was free but the service person pointed out that the cost for the oil and filter change with 27 point inspection was 69.95 and that was what I would pay on my next service. I mentioned that many other places offered the same service at 39.95, and I felt the charge was high. He then went on to state that If I did not use hyundai recommended oils and filters and the service was not done by ASC certified mechanics it would void my warranty. I think they tried to insure business by placing fear into the buyers of their cars...any ideas of what I should do?, I'm disabled so changing my own oil is not a option.
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post #2 of 34 (permalink) Old 03-19-2017, 04:29 AM
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Get an ASC Certified mechanic to use Hyundai recommended oil/filters to do it for 39.95?
It's the same for all car manufacturers, they try and make you service at the dealership but your warranty is perfectly safe so long as you get it done according to their standards elsewhere. If you have a vehicle with electronic service manual the dealership is even obligated to update their system to say the service has been done.


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post #3 of 34 (permalink) Old 03-19-2017, 06:14 AM
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The point inspections should be free.

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post #4 of 34 (permalink) Old 03-19-2017, 06:30 AM
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You can have the oil change done anywhere just keep the receipts. Go by the maintenance schedule applicable to you and change the filters etc per the schedule in your manual. Keep the receipts. the inspections can be done by the independent shop as well but for the most part the lack of inspection will not void any warranty. It is the items marked replace (R) in the maintenance manual that are critical to your warranty. Have those done as needed and you are fine. My dealer offers 18.88 oil changes and the inspections are free but I do my own anyway
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post #5 of 34 (permalink) Old 03-19-2017, 07:41 AM
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He's trying to scare you, though it is true that non OEM oil filters can cause some issues. I've seen them starve oil flow for a few seconds at cold start causing a brief rattle noise from the CVVT's. Theres actually a TSB on it. If I were you, id buy a few OEM filters online or at ur local dealer and supply them to the shop you decide to have your oil change done at.
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post #6 of 34 (permalink) Old 03-19-2017, 08:08 AM
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Quote:
Originally Posted by ASE Hyundai Tech View Post
He's trying to scare you, though it is true that non OEM oil filters can cause some issues. I've seen them starve oil flow for a few seconds at cold start causing a brief rattle noise from the CVVT's. Theres actually a TSB on it. If I were you, id buy a few OEM filters online or at ur local dealer and supply them to the shop you decide to have your oil change done at.
Who makes OEM oil filters for Hyundai?

DDW
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post #7 of 34 (permalink) Old 03-19-2017, 09:02 AM
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Quote:
Originally Posted by M3499 View Post
Quote:
Originally Posted by ASE Hyundai Tech View Post
He's trying to scare you, though it is true that non OEM oil filters can cause some issues. I've seen them starve oil flow for a few seconds at cold start causing a brief rattle noise from the CVVT's. Theres actually a TSB on it. If I were you, id buy a few OEM filters online or at ur local dealer and supply them to the shop you decide to have your oil change done at.
Who makes OEM oil filters for Hyundai?
some Korean company i forget. Will check Monday
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post #8 of 34 (permalink) Old 03-19-2017, 09:47 AM
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I'm sure that all the flunkies changing oil at Hyundai dealerships are ASE certified mechanics.
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post #9 of 34 (permalink) Old 03-19-2017, 10:08 AM
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egads, i dont think so.

https://www.consumer.ftc.gov/article...ne-maintenance

magnuson-moss covers a very broad range of, amongst others, dealer warranties. in a nutshell, if the dealer demands the owner use only genuine parts, they must then give them to you at no charge. that includes the service. of course, be careful on how you address this with your service advisor, otherwise, you might get some extra "special sauce"
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post #10 of 34 (permalink) Old 03-19-2017, 10:09 AM
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Originally Posted by wallyjay View Post
I'm sure that all the flunkies changing oil at Hyundai dealerships are ASE certified mechanics.
Yeah, right you are! You nailed it.
@jjps: Next time you're in the dealer's area, stop by, hand the book to the service guy. Ask that clown to show you inside those front/back covers of your owner's manual where it states the only option you have is a Hyundai Dealer Service, AND the "Voided Warranty" BS he was spouting out. Then look at him and say. "Let's go tell your bosses how you use scare tactics by lying to their customers." Better yet:

Forget him and ignore what you were told. It won't improve your relationship with him. Besides, Guam ain't that big. Gonna take a while to run up some miles between oil changes. Especially with you using synthetic. You shouldn't have to deal with this falsifying idiot for some time. That will allow you time to find someone else, more reputable (and honest?) to do the changes.

BUT DO KEEP THE RECEIPTS.
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Last edited by OkieRich; 03-19-2017 at 10:20 AM.
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