Dangerous, Horrible DCT - Hyundai Forums : Hyundai Forum
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post #1 of 1945 (permalink) Old 02-09-2016, 03:24 PM Thread Starter
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Thumbs down Dangerous, Horrible DCT

Hello,

I am hoping that someone in the community can help me.

Background:
I purchased a 2016 Hyundai Tuscon Sport 1.6 AWD about 2 months ago. It has given me endless problems with the DCT. First, it would rev a little too high in low gears, as if the clutch was slipping. I chalked this up to crappy software in the transmission control. Then, an alarm would sound now and then, and the ominous "Transmission temp. too high! Pull over safely." message would appear on the instrument panel. I took it in for service, and they were "unable to replicate the issue". After I got my vehicle back (after about 4 days in the shop), I was able to replicate this behavior in less than 10 minutes. Any amount of normal stop-and-go will cause this. (No, I am not "creeping", or holding on a hill with the accelerator, or driving with the other foot on the brake, or any of the other questions that have been posed to me).

Now, they instructed me that this was "normal", and photocopied some pages from the manual about "creeping" on hills, etc., but that is not what I was doing. I was just driving normally.

Fast forward to last Friday, and a NEAR DEATH EXPERIENCE:
The vehicle was parked for 2 hours (nice and cool - no hot transmission). I started it and drove 1/4 of a mile to a convenience store. I turned the vehicle off and went inside the store. I was in there for 10 minutes. When I came back out, I started the car, in Park, made a 3 minute phone call, then attempted to drive out of the parking lot. As soon as I pulled into traffic, I pressed the accelerator, and the vehicle WOULD NOT MOVE! The RPMs were going up into the 6,000 range, and it would not send ANY power to the wheels. NONE. ZERO. NADA. It behaved as if it had the clutch 99% depressed, almost as if it was in neutral. I had to put my hazard lights on as full-speed traffic was bearing down upon me. Suddenly, this had gone from nuisance to life-threatening. I tried to switch it into manual mode, but it ignored my choice. I then moved it into Park, and back to Drive, to no avail. Still, it would not transmit power to the wheels. After about 60 seconds of being hung out to dry, with traffic going around me, and being fearful of someone rear-ending me at full speed, it decided to apply a VERY SMALL amount of power (like maybe 10%), at very high RPMs (5-6K). Even with gentle acceleration, it very sluggishly moved along, first at 10 MPH, then 15 MPH, etc., slipping the clutch the entire way. After about 1/2 mile of this, the transmission temperature alert came on again, and I was forced to pull over.

This time, it has been in the shop for 6 days, and they "emailed Hyundai engineering". I just received the lame response - "These transmissions are not like ordinary transmissions." They are not doing anything to help me.

SERIOUSLY? It just refuses to send torque to the wheels for 60 seconds in high-speed traffic? RANDOMLY?

This is going to get me killed.

I hate this vehicle. I have owned about 20 different vehicles: manuals, automatics, sedans, SUVs, pickups, vans, what have you, and NONE of them have ever done anything like this. I recently owned 4 Toyotas in a row (Avalon, Corolla, Camry, and Highlander), to the tune of around 300,000 miles, and NONE OF THEM WERE EVER IN THE SHOP FOR A SINGLE DAY for a mechanical problem. This thing is 2 months old and has already been in the shop for 10 days. I really regret this purchase.

Has this happened to any of you? I didn't spend $30,000 USD just to have my vehicle do dangerous, stupid things like this, or to ride around in a loaner sedan from the dealership while I make my payments.

I feel like I cannot possibly be the only person experiencing this. This is downright dangerous and unacceptable.

Any help is appreciated.

Thank you.
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post #2 of 1945 (permalink) Old 02-09-2016, 03:34 PM
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I'd suggest having someone with you in the vehicle and take a video. Then post it to YouTube and hit up every social media account you have with a link to it. Once it gets out there it will go viral and I'd bet Hyundai responds rather quickly.

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post #3 of 1945 (permalink) Old 02-09-2016, 03:44 PM
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OMG - what????????????????? Hyundai corp needs to know this. Take it to another dealer and call the local TV consumer complaint dept (our local stations all have this). And Definitely video - and document everything. If you get any more push back contact a lemon law lawyer.
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post #4 of 1945 (permalink) Old 02-09-2016, 03:57 PM Thread Starter
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These are great ideas. The first time I took it in, they treated me poorly and acted like I was crazy. When I got the vehicle back, and replicated the transmission temperature issue, and I got that on video. I showed the service manager the video, and he said something like "Well, I'll be darned. I've never seen any error messages on the dash like that! I didn't think that was even possible."

My reply was "What? Did you think I was full of ****?" I think they thought I was making it up or something. This is very upsetting. I will definitely get more video, and I think YouTube is a great idea, as is the local media angle. My first thought was to call my attorney. I have heard that lemon law cases can drag on for years.

Thank you.
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post #5 of 1945 (permalink) Old 02-09-2016, 04:40 PM
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first thing is get video recorded everything. You anyways will need it. Sound is terrible!!!!

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post #6 of 1945 (permalink) Old 02-09-2016, 05:08 PM Thread Starter
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I just got it back from the dealer. I told them that now I will be trying to take videos and post them on social media. They said that Hyundai is not aware of any Hyundai Tuscon DCT problem. They suggested that I call Hyundai Customer service. I can't believe this.

I expressed my opinion that I cannot be the only person in the country having DCT problems with a Hyundai Tuscon !
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post #7 of 1945 (permalink) Old 02-09-2016, 06:22 PM
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Originally Posted by cardplayer View Post
I just got it back from the dealer. I told them that now I will be trying to take videos and post them on social media. They said that Hyundai is not aware of any Hyundai Tuscon DCT problem. They suggested that I call Hyundai Customer service. I can't believe this.

I expressed my opinion that I cannot be the only person in the country having DCT problems with a Hyundai Tuscon !
You may not be..only a minuscule amount of Tucson owners are here on a forum.....squeaky wheel gets the grease..more noise 1 can make..the better it may be for you..amazing how effective twitter can be....best of luck
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post #8 of 1945 (permalink) Old 02-09-2016, 06:22 PM
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I understand that you expressed your opinion and you are in your right to do whatever you want to resolve your issue, but I wouldn't try to make them say that you are not "the only person in the country having DCT problems with a Hyundai Tuscon". You could be, whether it be a lemon, or something else. These forums do have a lot of views and people who have a similar issue would probably search online and end up around these forums, or corporate would maybe have a little clue.
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post #9 of 1945 (permalink) Old 02-09-2016, 06:30 PM
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Sounds like a dealership that's not interested in caring for your needs. FWIW, I'm a new owner as of Feb 2nd. I've been through the posts here and this is the only time I've read about this issue. In no way do I discount your claim, but it may not be a universal issue. My suggestion would be that you catch more flies with honey. Initially, if anyone would approach me with an attitude of care for my complaint or I'll blast this all over social media, I'd dig in in my heals and force them to deal with a higher power. Just a suggestion.
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post #10 of 1945 (permalink) Old 02-09-2016, 06:33 PM
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If you are able to replicate the problem by your driving, take a mechanic from the dealership out with you & get the car to do it. When I had issues with one of my old Chevy's, the dealership hooked up some sort of black box to the port under the dash. It recorded issues I was having. If it acted up, I would hit a button & it would record like 5 or so seconds before I pressed it & whatever amount of time after I pressed it. Maybe Hyundai has something like this as well. What your experiencing is definitely NOT safe & they should give you another vehicle to drive until this issue is corrected.
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