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#21 (permalink) | |||||
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Senior Member
Join Date: Mar 2009
Location: Colorado, USA
2008 Limited
Posts: 3,287
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Service writers are OFTEN recommending service or service intervals that have not been specified by the manufacturer. Let's try something FAR simpler. Air filters. Would you change out a perfectly serviceable air filter simply because of a mileage chart? Or would you perhaps physically inspect the filter before making that recommendation? NOW.. extend that to brake fluid. Like an air filter, there is a fairly simple test that can be done to determine if it has moisture issues. However, in THIS case, you can bet that 99.9% of customers don't have the gadget to determine this for themselves as they do with an air filter (a simple visual check, in the latter case). So many wind up taking the word of the service writer who has absolutely no idea what condition the fluid is in. Quote:
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I'm not interested in anyone breaking their vehicle due to lack of service, either. However, I AM interested in what happens when someone who does care for their vehicle rolls into a shop and unnecessary services are recommended. "Sir, your transmission fluid is due to be replaced at 30,000 miles", when there's no hitch on the vehicle and no one has ever asked the customer about his driving habits -- that's just inexcusable, but at least the service writer can beg off with the "Well, that's the extreme duty recommendation". It devolves to the 'recommended' injector cleaning every 15K, power steering flushes, etc., none of which are being recommended by the manufacturer. There can indeed me times where both of those might prove to be beneficial, but only if there's a solid reason for doing so, and an arbitrary service writer's schedule (and the need for that Service Manager to scrape up his 'boat payment') doesn't qualify. |
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#22 (permalink) |
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Senior Member
Join Date: Mar 2009
Location: Colorado, USA
2008 Limited
Posts: 3,287
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A quick P.S. I'm headed out of the country tomorrow a.m. for 3 weeks. If anyone was expecting replies, it's not that I'm ignoring you, but I may be out of communications for a large part of that time.
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#24 (permalink) | |
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Member
Join Date: Jan 2011
Location: Northampton UK
Drives; 2011 SantaFe 2.2crdi
Posts: 85
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I now see where the confusion regarding 'Service Writers' has come from, in my mind the 'Service writer' is a technical author employed by the manufacturer where as Canderson is referring to what I would call a 'Service receptionist'. (With this in mind I agree with a lot that he says) Our problem is a great language divided by a big pool of water! I apologize again and with that I'll shut up!!
__________________
If it ain't bust don't fix it! Think first then use a big hammer. If it won't move hit it harder! OldSantaFeMan |
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