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Old 03-23-2007, 12:08 AM   #1 (permalink)
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directmk
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Has anyone with an 07 Entourage had a problem with their electric sliding side doors? Mine recently started to not close when told to do so.

What happens is when the door is told to close (via remote or any other door button, or external handle) the door attempts to close, closes, clicks a couple of times, then automatically opens back up again.

It is now to the point that when this happens (does not happen every single time) it takes anywhere from 5 - 10 attempts to get the door to close and stay closed.

- Anyone have this problem as well?

...and yes I have taken it back to the dealership, but like everything else, it wont do it while they have it, so they cant fix it
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Old 03-23-2007, 08:40 AM   #2 (permalink)
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My 2006 Kia Sedona (exactly the same vehicle as the Entourage), is exhibiting the same problem (and has been for the past 5 months). It only occurs with the passenger side, and not all of the time. I've found that it usually happens when the vehicle is parked on a downwards slope (even a slope of less than 10 degrees will cause it to happen).

The door will attempt to close, try to latch and then either just pop open and stay in the closed position (but unlatched) or fully open and beep a few times. I've found that by applying upward pressure on the door handle when it is about to get ready to latch, it will close properly. From what I understand, the latch has to be adjusted.

The dealer that I bought it from couldn't replicate the problem (even after I showed them a video capture of it). I'm taking it to a new dealer next week.
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Old 03-25-2007, 09:50 PM   #3 (permalink)
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this is really interesting that it happens when the door is latching (the literature I had during training called it "cinching" FWIW). I say that because during the latching, the safeties are disabled, so there shouldn't be any false signal causing the door to go into safe mode and open or stop. That really has me stumped... glad I'm out of the business lol
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Old 03-26-2007, 09:33 PM   #4 (permalink)
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Mine too.. more so recently. Only on the pass side which gets more use since the car seat is on that side.

As I understand it there is an adjustment that can be made. I will have to ask about it next time it goes in for oil.



There is even a youtube video of it

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Old 03-28-2007, 04:54 PM   #5 (permalink)
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I am also having this issue with my 2007 Entourage has anybody gotten a resolution or even got it to replicate for the dealer? It is very infrequent, but it happens on the passenger side where my infant sits and is driving me crazy.
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Old 03-29-2007, 07:32 PM   #6 (permalink)
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Well - I went to another Kia dealer today and they couldn't replicate the problem! They were rather snotty nosed about it as well. Just before I left, I asked them why other people were experienciing the same problem, they gave me a sarcastic answer (which has escaped me at the moment) and also told me that I'd have to live with it (like other things in life)!!!

When I got home, I opened the passenger side sliding door and then closed it 30 seconds or so later. It would start closing and when trying to latch, it made a horrible straining sound, gave up and opened again. I tried closing it several times and then eventually turned off the power to the automatic doors (via the button by the map lights) and closed it manually.

Kia and Hyundai have to be made aware of this problem (that is - if they don't already know about it!). Please call their respective 800 numbers and open support cases.

I'm going to try another dealer in Central NJ in the meantime.

I realize that this is an Entourage board, but Sedona is exactly the same vehicle except for several cosmetic differences (even the shop manuals are the same!).
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Old 04-02-2007, 09:35 AM   #7 (permalink)
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I have now picked up my van for the second time without a repair. the service manager informed me that he contacted some sort of service god at Hyundai and they have never heard of this issue ever happening. The manager told me he attempted to close my door over 250 times and could not reproduce yet when I got home from the dealer and tried it myself low and behold it did unhinge and also not report as opened in my console. i see this as a seriouse risk to my childrens saftey and will continue to urge Hyundai to find a solution.
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Old 04-20-2007, 07:40 PM   #8 (permalink)
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I'm sorry about the length and lack of clarity of this post!!!!


I received a phone call from the owner of the dealership a couple of days after the useless visit to them to try and have them diagnose and fix my Sedona's Power Sliding Door problem. He was making sure that I'd give them an "excellent" review if I receive a survey. He told me that if didn't give him full marks, he'd lose a lot of money.

Well, I decided to tell him how unhappy I was with his service department's attitude and inability to diagnose the problem. He asked me to give him a second chance and to make things right (but not to give him a negative review on any survey I might receive). So, I think I'm going to take it into him again next week.

This evening, I spent 10 minutes or so trying to find out what causes the sliding door not to close properly, and I think I can replicate it now (maybe we all can!). It appears as though it has nothing to do with the vehicle facing up or down a slope. It is the angle at which the vehicle is leaning (left or right) that determines whether the door will have a problem or not. Try and picture this... If the door that is having the problem is leaning into the van (it is at the higher end of the slope) or ]\ (The backslash is the passenger door and the right square bracket is the van), then the door won't close properly (even when it's at a very slight angle).

I usually park my van facing towards the street at the edge of my driveway (where the driveway seems to have a slight incline), so when I look at the van from behind (from my garage), it appears to be leaning slightly to the left (towards the driver's side). The lean (although minor) is enough to cause the passenger side sliding door not to close properly.

Please would someone try and confirm that the problem is due to the vehicle leaning left or right?

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Old 04-26-2007, 08:46 PM   #9 (permalink)
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Honestly I have had this problem with both doors now and even on flat ground. I am completely unhappy about it because other than this I really don't seem to have any issues and that is just so sad. I am going to print out these posts and send them to Corporate headquaters and see if I can get some resolution it would be helpful if everyone who has posted could give me the names and locations ofthe dealers they purchased the vans from manybe it is a certain shipment of parts or something. look a dancing elephant for no reason at all
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Old 04-27-2007, 09:29 AM   #10 (permalink)
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I feel bad that I'm posting about a Sedona in the Entourage forum, but it it is the same vehicle.

davidjlane if it helps at all (I doubt Hyundai Corporate would be interested - but you never know)... I bought the 2006 Sedona at Cherry Hill TriPlex, NJ. They couldn't diagnose it, nor could Coleman Kia in Ewing, NJ. Colonial Hyundai (also in Ewing, NJ) hadn't heard of the PSD problem with any of their Entourages (I have a 2006 Sonata and I was there getting it service and asked).
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