Hyundai Forums banner

Electric Sliding Side Door Will Not Stay Closed

29K views 35 replies 17 participants last post by  ggooding 
#1 ·
Has anyone with an 07 Entourage had a problem with their electric sliding side doors? Mine recently started to not close when told to do so.

What happens is when the door is told to close (via remote or any other door button, or external handle) the door attempts to close, closes, clicks a couple of times, then automatically opens back up again.

It is now to the point that when this happens (does not happen every single time) it takes anywhere from 5 - 10 attempts to get the door to close and stay closed.

- Anyone have this problem as well?

...and yes I have taken it back to the dealership, but like everything else, it wont do it while they have it, so they cant fix it :clap:
 
#27 ·
I am new to the forum but have a similar problem. I have taken my Sedona 2006 EX to the dealer on four ocassions with a driver side sliding door problem. In most cases the door will shut and then pop very slightly back open and beep three times. Other times it will pop back open in the back once closed and beep three times. The dealer is never able to recreate it. Tonight I caught it with my cell phone on video doing it 4 times in a row. I am anxious to see if we ever get a solution to this problem. The dealer told me they have done all they can do and to call consumer affairs at Kia to see if they can help.
 
#28 ·
Im a Hyundai tech and my particular dealer has gone to great lengths trying to fix this issue but nothing logical has explained it for us. Hyundais technical resources ie their website for techs and any TSBs that SHOULD have been issued by now on this are zilch. I wanna know what the **** fixes this issue too as im sick of people bringing their vans in and this being a constant unresolved issue. This is one of those things where hyundai needs to get their engineers involved on this and figure out the issue. Im beyond tired of losing money trying to figure this one out, although I might add that another tech in my shop performed the vaccum hose procedure and to my knowledge it works. Time will tell on this.
 
#29 ·
I see nothing has been posted on this thread in a while.

I took my 2008 Entourage to the dealer today, and one of the things I needed them to look at was the driver side PSD. Sometimes, after the door closed, the motor keeps running for abot 2 seconds. The door doesn't come open, but once I get to my destination I can't open it from the outside. I have to use the key fob or the overhead button to open it.

It was 'broken' when i left the house for the dealer - but I hit a small pothole on the way and THE DOOR OPENED!!!!!! I had to use the overhead button to open/close it again at the next stoplight.

Long story short, the dealer didn't know of any Technical Service Bulletin (TSB) for it and of course it didn't happen when it was there at the dealer -- so I took it into my own hands and found a TSB that was released in March 2009. You can see it by registering for the Hyundai Service website and searching for: 09-BE-001 (also I tried to attach the PDF).

It would be a good idea to register on http://www.hmaservice.com/ so you have access to all this information.

Anyway -- I called them and told them to keep it overnight and fix it tomorrow -- we'll see how that goes.

So if you're experiencing this problem, it should be fixed for you by the dealer.
 

Attachments

#30 ·
QUOTE (Greg Gooding @ Aug 24 2009, 09:04 PM) index.php?act=findpost&pid=258459
I see nothing has been posted on this thread in a while.

I took my 2008 Entourage to the dealer today, and one of the things I needed them to look at was the driver side PSD. Sometimes, after the door closed, the motor keeps running for abot 2 seconds. The door doesn't come open, but once I get to my destination I can't open it from the outside. I have to use the key fob or the overhead button to open it.

It was 'broken' when i left the house for the dealer - but I hit a small pothole on the way and THE DOOR OPENED!!!!!! I had to use the overhead button to open/close it again at the next stoplight.

Long story short, the dealer didn't know of any Technical Service Bulletin (TSB) for it and of course it didn't happen when it was there at the dealer -- so I took it into my own hands and found a TSB that was released in March 2009. You can see it by registering for the Hyundai Service website and searching for: 09-BE-001 (also I tried to attach the PDF).

It would be a good idea to register on http://www.hmaservice.com/ so you have access to all this information.

Anyway -- I called them and told them to keep it overnight and fix it tomorrow -- we'll see how that goes.

So if you're experiencing this problem, it should be fixed for you by the dealer.
Had an 07 Entourage SE for just less than a year...had MANY problems including PSD opening after trying to close, airbag light sporadically on and off, smoke out of the dash when using windshield wiper defrost, cracked windshield while sitting in driveway, etc. I also had video of the door problem in case the dealer couldn't replicate. They replaced all parts pertaining to the doors but still had problem. Hyundai replaced my 07 with a 08 Entourage Limited under NJ Lemon Law (settlement). My 08 doors did the same thing the day I brought the van home. Went to the dealership once, replaced latches, never happened again (been about 1 year). They do, however, still make some weird noises after closing (like they are still trying to close / motor running). Other than that, the new van has been MUCH better than the last one.
 
#31 ·
Thanks for that insight, this is really my only problem otherwise I would be looking for a replacement too. My problem is still occuring and I've got the dealer and Hyundai HQ involved.

I actually was able to replicate the problem at the dealer after a ton of opens and closes on the door. Still though, they said they couldn't determine what the problem was and didn't 'want to throw parts at it' because Hyundai would not reimburse if they did that and the problem still happened.

The TSB I found explained the EXACT problem I was experiencing, but the manufacture dates were off by a few months. The TSB was for Jan 06 - Oct 07 and my van was manufactured in May 08. So they basically said it didn't pertain to my vehicle.

VERY FRUSTRATING!

I'm now waiting on how they want to handle this...I've got the dealer supposedly calling me back sometime and the Hyundai Customer Center should be calling back early next week. If they can't figure out the problem, it's funny because that's what they're trained for, I'm going to have to find out what my options are.

With 2 kids, I can't have anything wrong with a PSD -- the risk is just too high.

I'll try to keep this thread updated, and who knows maybe a new TSB will be generated off this!

Cheers
 
#32 ·
FINALLY!!!

I had to abandon the first dealership that I took my van to, the service there was absolutely horrible. After taking it to dealer #2, where I was able to reproduce the problem for them -- they replaced both latches and both PSD motors.

I'm headed down to pick it up today, hopefully things will be smooth sailing from here on out.

Cheers
 
#35 ·
Sorry -- late to reply on this thread.

TSB didn't pertain to my van because it was manufactured outside the dates listed on that TSB...nonetheless, the items were replaced.

I'm sad to say that we're still experiencing the problem. At this point, I'm not sure I want to even take it in because apparently these guys don't know how to diagnose PSD problems. I'm thinking I just need to use the **** key fob and/or the interior buttons to operate the doors.

From just looking at the doors and feeling the handles, etc, it seems to me that one of them is a little looser than the other. I mean that you don't have to pull as hard on the passenger side as you do on the driver side to get the door to open (driver side door is experiencing much more problems).

I think it's in the handle assembly but what do I know?

Cheers
 
#36 ·
Figured that I would update this thread one last time.

Apparently, when they replaced the PSD motors they didn't use the 'new' modules. They replaced them again and now everything is working properly. Actually now that the new modules are installed, the doors open REALLY QUIET.

I didn't realize how loud the other modules were until they were replaced with the new ones.

We're doing good now :)
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top