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Old 02-12-2005, 04:19 AM   #1 (permalink)
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suedeblue
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Hi All,

I have just got a reply from the MD of Hyundai UK, David Walker. He has told me that he will look into the issue of the fuel consumption .

Contact details for anyone who wants to make contact is:

David Walker, Hyundai Car (UK) Ltd, St John's Court, Easton Street, High Wycombe, Bucks, HP11 1JK. Tel 01494 428600.

I'll give him a week.
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Old 02-12-2005, 06:55 AM   #2 (permalink)
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I've had two letters from Melissa Warner (Customer Services Executive) at the same address.

I quote from her letter. "Having thoroughly investigated the situation.....the mpg rating you are obtaining is correct and that nothing more can be done to alter this from a mechanical perspective".

She goes on to say that she can be of no further assisstance !

Needless to say, I refuse to let things drop. I will be in touch with the MD next.

Brian
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Old 02-13-2005, 03:17 AM   #3 (permalink)
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Hi all
same issue over fuel consumption its worse than I thought now I have found out how to completly fill the tank. Tried Hyundai 3 times, SMMT twice, all hide behind the official VCA figures.
May have found a legal loophole and am seeking legal advice next week.The figures in the early brochure quote 30MPG if you take the trouble to convert the litres to gallons this equates to 28 MPG not 30MPG.There is no errors or exception clause in the brochure so its up to Hyundia to ensure the "official" figures are correct.You also need to keep a copy of the original brochure ( page 17) quotes "even more economical 2.0 Common Rail Diesel"

Looking at the new web brochure this has been taken out and the Urban fuel consumption reduced to 28MPG but the Extra Urban has been left at these unachievable figures of 42.1

Hope this helps anyone in the same position as me supporting the fuel companies profits!!!
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Old 02-16-2005, 05:59 PM   #4 (permalink)
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Thanks for your update, I've had my Tuscon since October 2004 and have never achieved the high figures quoted by Hyundai. I drive economically all the time usually by checking the amount of fuel left till fillup and have on various occasions managed to achieve a difference of +2 miles approx against the actual mileage.
Ie actual miles say 2145 when I look the miles left in the tank showing 155 then when the tank item shows 154 check actual mileage and see its gone up to 2148 so 3 miles covered against 1 miles worth of derv used from the tank..Makes me feel better but the most I have achieved is 374 to a tankful. :angry2:
Like everyone else I am a big bit miffed, Yes I wanted a Tuscon but I researched all SUV's to ensure it was the right one as I am just about to retire and well fuel costs.
Please keep this going, I had to pressure Hyundai to supply a car after waiting 3 months and they came up with one in midnight Blue (as in the brochure but not on the approved colour detail then)
I feel we have to press them to get things done, the uk MD was extremely pleasant on the phone but Hyundai do not really take any notice of Hyundai UK, He used my letter of complaint re supply to put pressure on Korea for a faster supply to the UK, Bet he didn't get anywhere fast.
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Old 02-16-2005, 06:34 PM   #5 (permalink)
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Hi guys

You have my support also on this.
I have just posted my own test results in the Fuel Consumption topic.

I will write to Hyundai UK with my findings as well.

Cheers
Jim
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Old 02-20-2005, 07:57 AM   #6 (permalink)
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The latest letter from Customer Services, Hyundai UK, despite claiming that there is nothing more that they can do have suggested that I get the fuel consumption tested by my local Hyundai dealer.

I feel sure that they will find nothing wrong with the car as it drives very well other than the high fuel consumption. This was also suggested by the service manager when I booked it in. He confirmed that they have had numerous complaints about MPG since the car was released in this country.

He has also said that I shouldn't expect too much until I have done about 5000 miles. It would seem that it needs this time to "carbon up" the engine. Not being technical I don't really know what this means. Maybe it will have some meaning to someone else.

Anyway, I'll keep you all informed of any progress. If we don't complain, nothing will be done.

Brian.
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Old 02-20-2005, 11:24 AM   #7 (permalink)
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I personally reside in the South of England and If the Hyundai Fuel issue is not sorted out soon anyone fancy a drive to High Wycombe to see the Director of Hyundai UK ?
Perhaps a personal visit of all disgruntled Hyundai Tuscon CRTD Owners will convince him and the Company themselves that there is a problem that must be resolved.
I am on my 7th or 8th Tank of fuel and have only covered 2600 Miles over various types of roads, and in varying conditions but still cannot get more than 325 miles to the tankfull. (I mistakenly thought I had got 375 miles the other day then had to clean my glasses)

What do you think?

Geoff
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Old 02-26-2005, 01:35 PM   #8 (permalink)
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Geoff, Brian, Uktone, Suedeblue,

I agree with the idea of going "in force".

You may have read my own findings in the "Fuel Cosumption" thread (note typo for the correct thread), where I have detailed my 375 miles on a tankful, with a pitiful 9.1litres/100km (31 UK MPG) as my BEST efforts, although I have still only done about 2900 miles on the clock.

If we decide to go en-masse, I would suggest we arrange a date/time in an amicable manner with David Walker. I wouldn't want him to be "out" when we got there. Also I would suggest, that if we were to make the trip, we do NOT reset the MPG meter (leave it at its current best), and fill the tank to the brim (I mean force every last drip into it) before starting, reset the Trip meter, and meet him at a garage in High Wycombe, where we all note our trip lengths, refill the tanks, noting the litres required to fill to the brim again, and calculate the MPG and record it officially in front of him, also showing the MPG meter reading accounting for the US Gallons factor. That way he knows we mean business, and it enforces our concerns in a constructive way. It would also make for an interesting day out, with us feeling we have achieved something. I am sure he will require this sort of approach, because essentially we want him and Hyundai UK on our side so they can put our point strongly to the international Hyundai office.

Perhaps also a letter from each of us expressing our concerns, detailing everything we have found individually.

Even if there is nothing that can be done mechanically, and we just have to be patient and run-in our new vehicles, Hyundai should make adjustments to their advertising literature and fuel consumption specifications, and give a reasonable explanation in laymans terms as to why the Tucson performs more poorly than similar SUV's.

Finally, are we being un-necessarily paranoid?:-
1. Should we allow more running in time?
2. What reliable facts do we collect in comparison with other SUV's?
3. Should we be listening to fellow 4x4 owners who say that we should expect higher fuel consumption? (ie. I am a 4x4 newbie, so are my expectations unrealistically high?)

Jim
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Old 02-26-2005, 05:56 PM   #9 (permalink)
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Well, took my car into my local dealer for a fuel consumption test yesterday.

After two hours I was phoned and told that the car was ready to be picked up but there was a small problem ! They had been unable to carry out the test as it would seem that there is not a tool available in this country to measure the fuel throughput on a common rail diesel on a Hyundai.

The service receptionist showed me a memo from Hyundai UK saying that because of the large number of complaints about fuel consumption Hyundai Korea was being forced to develop a tool to make the measurement and would probably be ready to distribute it in March. She also talked about a vehicle recall. I don't know whether this was in her imagination or whether she had heard something on the grapevine.

Anyway, make what you will of this development.

I'll keep you informed of what happens next and as for the suggestion of a "convoy", I like the idea.

Brian
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Old 02-27-2005, 02:30 PM   #10 (permalink)
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Quote:
Originally posted by weebrian@Feb 26 2005, 10:56 PM
[b]Well, took my car into my local dealer for a fuel consumption test yesterday.

After two hours I was phoned and told that the car was ready to be picked up but there was a small problem ! They had been unable to carry out the test as it would seem that there is not a tool available in this country to measure the fuel throughput on a common rail diesel on a Hyundai.

The service receptionist showed me a memo from Hyundai UK saying that because of the large number of complaints about fuel consumption Hyundai Korea was being forced to develop a tool to make the measurement and would probably be ready to distribute it in March. She also talked about a vehicle recall. I don't know whether this was in her imagination or whether she had heard something on the grapevine.

Anyway, make what you will of this development.

I'll keep you informed of what happens next and as for the suggestion of a "convoy", I like the idea.

Brian
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