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Old 08-04-2009, 07:50 PM   #1 (permalink)
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Ok, generally I dont buy into BS, but I dont feel like looking up a contract and reading it.

We recently had a friend (08 tiburon) that let their bfriend change the oil on the car. Well, after 2k miles the oil light came on and they pulled over. Once the hood was opened, they found oil ALL over the engine compartment, so they called a tow truck.

Well, dealer claimed the oil filter did not "fit", and they would not warranty if the engine was blown. Well, today, they topped the oil off, told them that they would not change the oil and that their 100k mile warranty was VOID. The dealer stated that since a dealership had not changed it, it voids the warranty. They then backed off that and said certified mechanic.

So, since I've never actually checked, what are the rules on the oil changes? I've always been paranoid on changing oil at home with a warranty, but I never use the dealer. I've always used walmart, superlube type place or pepboys, all with my choice of synthetic. I do it at factory recommended intervals, and keep EVERY receipt.

Keep in mind, this is second hand from my wife, and it sounds like BS. I dunno if its dealer intimidation, but they flat out said getting your oil changed at a place like walmart would void a hyundai warranty. I gotta think thats crap with the consumer laws.
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Old 08-04-2009, 08:11 PM   #2 (permalink)
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QUOTE (elwaylite @ Aug 4 2009, 04:50 PM)
Quote:
Ok, generally I dont buy into BS, but I dont feel like looking up a contract and reading it.

We recently had a friend (08 tiburon) that let their bfriend change the oil on the car. Well, after 2k miles the oil light came on and they pulled over. Once the hood was opened, they found oil ALL over the engine compartment, so they called a tow truck.

Well, dealer claimed the oil filter did not "fit", and they would not warranty if the engine was blown. Well, today, they topped the oil off, told them that they would not change the oil and that their 100k mile warranty was VOID. The dealer stated that since a dealership had not changed it, it voids the warranty. They then backed off that and said certified mechanic.

So, since I've never actually checked, what are the rules on the oil changes? I've always been paranoid on changing oil at home with a warranty, but I never use the dealer. I've always used walmart, superlube type place or pepboys, all with my choice of synthetic. I do it at factory recommended intervals, and keep EVERY receipt.

Keep in mind, this is second hand from my wife, and it sounds like BS. I dunno if its dealer intimidation, but they flat out said getting your oil changed at a place like walmart would void a hyundai warranty. I gotta think thats crap with the consumer laws.
First off since this is a non model specific question it will need to be moved to the General Discussion Board. But in answer

to your question, you signed a Document at the Dealer at the time of Purchase, agreeing to maintain your Hyundai to their

standards. Using places like Walmart, SuperLube, & Pep Boys are questionable . Only time will tell!
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Old 08-04-2009, 09:09 PM   #3 (permalink)
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Now, dont get me wrong, but your response sounds like a canned dealer response.

Anywho, I broke out all my manuals, and here is some key wording:

Owners responsibilities:

Proper maintenance in accordance with the owners manual
Retain service records, it may be necessary for you to show that required maintenance has been performed



Another excerpt:

To keep this valid, you must have the vehicle serviced as recommended by the manufacturer
Proof of service including vehicle receipts showing date and mileage of the vehicle at the time of service must be presented

Another:

Whenever you have your hyundai serviced, keep copies of the records. This will help ensure that you can document that the required procedures have been performed to keep your warranties in effect. This is especially important when when service is not performed by a Hyundai dealer.



Now, my wife's friends fracked up because they changed their own oil on a warrantied car and cant document it. BUT, saying those other shops, who use filters that are equal to or better than a dealer, (we all know the truth here) as well as synthetic oil, (my car has always had mobil1 or pennzoil platinum) are "questionable", is more crap.

I've not seen a dealer yet that didnt just give you the good ol generic dino oil and el cheapo oil filter in their changes. Heck, my free Scion oil change saw my other car get 5w-30 (supposed to get 5w-20 or 0w-20) from the Toyo DEALER of all places.

F.ear
U.ncertainty
D.oubt
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Old 08-04-2009, 10:30 PM   #4 (permalink)
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No I want a copy of my HMA Warranty Form to see what I signed? But according to the Law you can go to any

qualified service provider. Just stay clear of your friend's Boyfriend. What is this Filter truth? I see the Filter come right

out of the Hyundai box. I liked going to Montgomery Wards Car Centers when they were my only Credit Card.

However I wasn't driving a new Car that had a 10 Year Warranty agreement and certain requirements. And if that Tibby

Dealer has entered the VIN# in the system, there is a good chance that future Warranty work will be denied. At times

like this aren't you glad you are at least went with Walmart. Give the Dealer a try for the routine stuff!
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Old 08-05-2009, 07:28 AM   #5 (permalink)
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I agree on the Shark, their only option is arbitration, but they have NO receipts so they are SOL.

As far as what you signed, under the Moss act it would be illegal for them to void your warranty for not having changed the oil at the dealer, especially if you have receipts and proof mileage at change (like when a shop does it). The fact the dealer said this to them is just another bad dealer doing a shady thing. This dealer is actually the one who I was using, and I'll not be anymore. Am I supposed to trust them after a comment like that?

I dont disagree that the dealer is an option, but I've just seen too many that use the wrong weight oil (one size fits all) and that take two hours. Plus, every dealer in my area is closed on Sat and Sun, so I guess they dont expect people that work for a living to get oil changes

The reason I like walmart, is I can watch the guy grab my oil (that i picked)off the shelf and pour it into my car (i do watch the whole process). Next thing I do is check for leaks as soon as I get home. Im not saying all of this in defense of the walmart over the dealer, its just that people, like our friends, can be complete morons when it comes to car care. (a guy on the scion forum told me he changes his own oil and does not check the level because who knows who did it...WTF??)

I do let the dealer handle the tranny fluid, coolant and sometimes alignment and balance, but oil changes at a dealer dont give me the oil I want and are way too inconvenient.

On the filters, what I meant is that the frams and purolators of the world are just as good as the toyo denso's and whatever the heck comes out of the Hyundai box (might be like honda, a fram filter with a honda badge on it )
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Old 08-05-2009, 12:26 PM   #6 (permalink)
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Yes and that reminds me, why was I also asked to sign an arbitration agreement, and why did I do so?

I understand what you are saying about using the Oil you pick out. Most Hyundai Dealers just put in their

bulk Oil. You can go anywhere, or maintain the Car yourself if so inclined. However building a relationship

with your Dealer or Dealers is also important. The best thing to do is get the 30K service done, and at 60K

decide if it is worth it to keep the Power train Warranty in effect by returning to the Dealer.
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Old 08-05-2009, 04:00 PM   #7 (permalink)
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QUOTE (MiamiLX @ Aug 5 2009, 12:26 PM)
Quote:
Yes and that reminds me, why was I also asked to sign an arbitration agreement, and why did I do so?

I understand what you are saying about using the Oil you pick out. Most Hyundai Dealers just put in their

bulk Oil. You can go anywhere, or maintain the Car yourself if so inclined. However building a relationship

with your Dealer or Dealers is also important. The best thing to do is get the 30K service done, and at 60K

decide if it is worth it to keep the Power train Warranty in effect by returning to the Dealer.
I agree on major service at the dealer for sure.

I'd rather have the arbitration, me against the manufacturer would not be an easy one. War of attrition.
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Old 08-06-2009, 11:38 AM   #8 (permalink)
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All warranties in the US are covered by a Federal Statute known as the Moss-Magnuson Act. Below is a link that provides a good overview for this topic & addresses warranties as they relate to service providers & mods.

Auto mods are a notorious point of contention for Warrantors because they have no way to prove the mod caused the damage. It's too costly to prove so the warrantor doesn't bother. Instead when facing a large financial repair problem the warrantor simply "claims" the mods void the warranty & refuses repairs. The consumer has to sue to get justice.

http://www.dummies.com/how-to/content/keep...nty-intact.html
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Old 08-06-2009, 12:11 PM   #9 (permalink)
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If you agreed to Arbitration can you even sue. I don't think so. Not sure if an Attorney could take the Case?

There are ways to analyze fluids, and yes many mods will, in most cases void the Warranty. What would the

Act do for that? Both Moss & Magnuson never imagined the days of the 10 year Car Warranty!
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Old 08-06-2009, 01:23 PM   #10 (permalink)
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QUOTE (disaster @ Aug 6 2009, 11:38 AM)
Quote:
All warranties in the US are covered by a Federal Statute known as the Moss-Magnuson Act. Below is a link that provides a good overview for this topic & addresses warranties as they relate to service providers & mods.
http://www.dummies.com/how-to/content/keep...nty-intact.html
Here's the rub:
"This does not preclude a warrantor from expressly excluding liability for defects or damage caused by such "unauthorized" articles or service; nor does it preclude the warrantor from denying liability where the warrantor can demonstrate that the defect or damage was so caused."

Hyundai may view any damage caused by a DIY as unauthorized, if the work is performed by a licensed mechanic instead, they don't have a leg to stand on.
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